The document discusses pre-analytical errors that can occur prior to laboratory testing and affect test results. It outlines various factors in the pre-analytical phase including proper patient identification, preparation, sample collection techniques, sample handling and processing, and stability of samples. Key areas that can introduce errors are identified as patient identification, order of tube draw, sample mixing and centrifugation, and stability of whole blood, serum and plasma samples. Standardizing procedures and monitoring pre-analytical variables is important for reliable test results and patient outcomes.