This document discusses project quality management. It defines quality as the degree to which a project fulfills requirements. Quality management aims to create policies and procedures to ensure the project meets customer needs. The key aspects of quality management covered are planning quality, performing quality assurance to ensure standards are followed, and performing quality control to monitor results and recommend improvements. Quality planning techniques include cost-benefit analysis, design of experiments, and statistical sampling. Quality control uses tools like control charts, cause-and-effect diagrams, histograms, Pareto charts, and run charts. The output is a quality management plan that monitors and controls quality.

1. Created by ejlp12@gmail.com, June 20108 - Project Quality ManagementProject Management Training

2. 8. Project Quality ManagementMonitoring &Controlling ProcessesPlanningProcessesEnter phase/Start projectExit phase/End projectInitiatingProcessesClosingProcessesExecutingProcesses

3. Project Quality ManagementQuality is degree to which the project fulfills requirementsQuality Management includes creating and following policies and procedures to ensure that a project meet the defined needs (from the customer’s perspective).Completing project with no deviations from the project requirements.

4. Quality ConceptsQuality vs. GradeQuality: the degree to which a set of inherent characteristics fulfill requirementsQuality level that fails to meet quality requirements is always a PROBLEMGrade: a category assigned to product or service having the same functional use but different technical characteristicsLow grade may not be a problem

5. Quality Management: Important pointsCustomer satisfaction

6. Conformance to requirement

7. Fitness for use: product/service produced must satisfy real needs

8. Prevention over inspection

9. Cost of preventing mistakes < cost of correcting

10. Continuous improvement (Kaizen)

11. Based on PDCA cycle

12. Using quality improvement initiatives e.g. TQM, 6 sigma

13. Using process improvement models e.g. OPM3, CMMI, Malcolm Baldrige

14. Management responsibility

15. To provide the resource needed to succeedQuality ConceptsGold Plating: giving the customer extrasThis practice is not recommendedMarginal Analysis: looking for the point where..benefits/revenue to be received from improving quality EQUALS the incremental cost to achieve that qualityJust in Time (JIT): just when they are needed or just before they are needed.It forces attention on quality practices.Total Quality Management (TQM)Company & their employees focus on finding ways to continuous improve the quality of their business practices & products.

16. 8.1 Plan QualityThe process of identifying requirement and/or standards for the project and product and documenting how the project will demonstrate compliance.What is quality? How will we ensure it?

17. Quality Planning TechniquesCost benefit analysisWeight the benefits versus the cost of meeting quality requirementsDesign of Experiments (DOE)Use experimentation to statistically determine what variable will improve qualitySystematically changing all of the important factors, rather than changing the factors one at a timeStatistical samplingWe need it since studying entire population would take too long, too much cost, be too destructiveFlow chartingUse to see a process or system flows and find potential quality problem

18. Cost of QualityCost of quality (CoQ)Looking at what the cost of conformance and nonconformance to quality and creating an appropriate balance.. should be less then..<Image Source: PMBOK Guide 4nd Edition. PMI © 2008