This document discusses quality management in three main areas: planning quality, performing quality assurance, and performing quality control. It defines key quality-related terms and describes various quality approaches. Quality planning involves identifying requirements, documenting compliance, and using tools like cost-benefit analysis. Quality assurance audits the quality requirements and control measurements. Quality control monitors work to assess performance and identify issues. The goals are meeting customer expectations through prevention and continuous improvement.

2.  Project quality management:
 Plan quality (planning)
 Perform quality assurance (execution)
 Perform quality control (monitor & control)

3.  Quality Vs Grade:
 Quality: Degree to which a set of inherent
characteristics fulfill requirements.
 Grade: Category or rank given to entities having the
same functional use but different technical
characteristics.

4.  Quality approaches:
 Conformance to requirements
 Gold plating
 Organization of standardization ISO
 Total quality management TQM
 Six sigma (VOC  CTQ)
 Continuous improvement (Kiazen)

5.  Modern quality:
 Customer satisfaction: understanding,
evaluating defining and managing expectations
so customer requirements are met.
 Prevention over inspection

6.  Cost of quality:
 Cost of conformance
Prevention costs: training, six sigma projects,
quality plan.
Appraisal costs: inspection, testing & quality
audits.

7.  Cost of quality:
 Cost of nonconformance
Internal costs: detected prior to delivery of the
products or service like rework, scrap, re-testing of
failures.
External cost: detected after delivery of the product
or services like warranty, recalls, returns.

8. 1- Plan quality
 Process of identifying quality requirements and /
or standards for the project/ product, and
documenting how the project will demonstrate
compliance.

9. Inputs
• Scope baseline
• Stakeholder
register
• Cost
performance
baseline
• Schedule
baseline
• Risk register
• OPA
• EEF
Tools &
techniques
• Cost benefit
analysis
• Cost of quality
• Control charts
• Benchmarking
• Statistical
sampling
• Flowcharting
Outputs
• Quality
management
plan
• Quality
metrics
• Quality
checklists
• Process
improvement
plan
• Project
documents
updates.

10.  Plan quality tools & techniques:
 Cost benefit analysis: tradeoffs between cost of the
quality & the benefits should be considered in
quality planning.
 Cost of quality: cost of conformance & cost of
nonconformance

11.  Control chart: determine if the process is in control
or not.
 Benchmarking: comparing with other comparable
projects to identify best practice or generate
improvement ideas.

12.  Statistical sampling: choosing part of the population
for inspection
 Flowcharting : graphical representation of a process
showing the relationships among steps.

13.  Plan quality outputs:
 Quality management plan: describes how the
project team will implement quality policy and
addresses quality control, quality assurance and
improvement plan.
 Quality metrics: describes project attribute & how
the quality control process will measure it.

14.  Quality checklists: a set of required steps or
standardized steps
 Process improvement plan: details the steps for
analyzing processes to identify activities which
enhance their value.

15. 2- Perform quality assurance
 Process of auditing the quality requirements and
results of quality control measurements to ensure
appropriate quality standards are use.

16. Inputs
• Project
management
plan
• Quality metrics
• Work
performance
information
• Quality control
measurements
Tools &
techniques
• Plan quality &
quality control
tools and
techniques.
• Quality audits
• Process
analysis
Outputs
• Organizational
process assets
updtes
• Change
requests
• project
management
plan updates
• Project
documents
updates.

17. Perform quality assurance tools &
techniques
Quality audits: independent review to determine
whether project activities comply with
organizational and project policies, procedures.
Process analysis: used to examine problems
experienced & non value added activities like root
cause analysis.

18. 3- Perform quality control
 Monitoring & recording results of executing quality
activities to assess performance and recommend
necessary changes, identifies ways to eliminate causes
of un satisfactory results and performance.

19. Inputs
• Project
management
plan
• Quality metrics
• Quality
checklists
• Work
performance
measurements
• Approved
change requests
• Deliverables
• OPA
Tools & techniques
• Cause & effect
diagram
• Control charts
• Flowchart
• Histogram
• Run charts
• Scatter diagram
• Statistical
sampling
• Inspection
• Approved
change request
review
Outputs
• Quality control
measurement
• Validated changes
• Validated
delivebles
• Organizational
process assets
updates
• Change requests
• Project
management plan
updates
• Project
documents
updates

20. Perform quality outputs
 Quality control measurements: documented quality
control activities results.
 Validated changes: reinserting changes and repaired
items.
 Validated deliverables: determine the correctness of
deliverables
 Change requests.

21. Thanks