This document discusses project quality management. It begins by defining what a project and its key characteristics are, such as being temporary with a defined start and end, unique, and involving people who don't usually work together. It then discusses different dimensions of quality, including product, service, people, process, and environmental quality. The document outlines the five process groups in project management and explains how quality management fits within these groups through planning, executing, monitoring and controlling, and closing quality. Finally, it provides overviews of key quality management processes, including plan quality management, manage quality, and control quality.

1. Project Quality Management
Dr. Arief Rahmana, ST., MT., CIPMP. – Universitas Widyatama Bandung
Arief Achew Rahmana arief.rahmana arief.rahmana@gmail.com DMS_ARIEF74

2. It's a temporary endeavor undertaken to create a
unique product, service or result.
What’s Project ?

3. A project is temporary in that it has a defined
beginning and end in time, and therefore
defined scope and resources
Project Characteristics
A project is unique in that it is not a routine operation, but a
specific set of operations designed to accomplish a singular
goal. So a project team often includes people who don’t
usually work together

4. What’s Quality
Quality = f (Product, Service, People, Process, Environment)
Kualitas adalah suatu kondisi dinamis yang
berhubungan dengan produk, manusia, proses
dan tugas, serta lingkungan yang memenuhi atau
melebihi harapan pelanggan atau konsumen
Quality is Journey Not Destination

5. Performance
Feature
Reliability
Conformance
Durability
Serviceability
Aesthetic
Perceived Quality
David A. Garvin
(1996)
DIMENSI KUALITAS
Produk Industri
Manufaktur
Product Quality

6. SERVICE QUALITY
Ten to Five
Before After
Tangibles Tangibles
Reliability Reliability
Responsiveness Responsiveness
Competence
Courtesy
Credibility
Security
Assurance
Access
Communication
Understanding/Knowing
Customer
Empathy

7. People Quality
Knowledge
AttitudeSkill
KOMPETENSI
Skill = Hard Skill + Soft Skill

8. PLAN
DOCHECK
ACTION
Process Quality

9. Environmental Quality

10. Project Maturity Model
Common
Language
Common
Processes
Singular
Methodology
Benchmarking
Continuous
Improvement
Common
Language
Common
Process
Singular
Methodology
Benchmarking Continuous
Improvement
Awareness exists of
need for project
management
knowledge
Use of project
management life
cycle, scope control,
software
Cultural barriers are
eliminated.
Individuals can
easily shift to project
mode
Individuals are
aware of the need
for improving project
management
process
Shared knowledge
by project teams
No investment in
project management
capability
Education provided
in project
management
Support for project
management
throughout the
organization
Establishment of a
Project Officer to
pursue
improvements
Recognition of
continuous
improvement as
necessary
Insufficient
motivation to take
authority from
functional managers
Company must
undertake major
important project in
order to survive
Project
management
efficiency perceived
to be closely linked
to company success
Company strategy is heavily depend on
projects. Examples include new products,
internal improvement, major system, supply
chain design, and capital investment

11. the Historical View

12. PROJECT MANAGEMENT
KNOWLEDGE
PROJECT MANAGEMENT INSTITUTE (PMI)
Project management, then, is the application of
knowledge, skills, tools, and techniques to project
activities to meet the project requirements

13. Project Management Process Group
01
INITIATING
02
PLANNING
03
EXECUTING
04
MONITORING
CONTROLLING
05
CLOSING
the project charter
and stakeholder
register
Initiating Phase
starting with a
project
management plan,
project scope, work
breakdown
structure and risk
Planning Phase
most of the budget
is allocated and
most of the project
deliverables are
produced
Executing
Phase
formally close the
project and secure a
sign-off or approval
from the customer,
stakeholders, or
project sponsor
Closing Phase
the actual progress of
the project against
your plan and taking
corrective action
where necessary
Monitoring and
Controlling
Phase
“We cannot drive people; we must direct their development. Teach and
lead.” ~ Woody Williams

14. PROJECT QUALITY MANAGEMENT includes the processes & activities
that determine quality polices, objectives & responsibilities to ensure that the
project satisfies the needs for which it is undertaken.

15. Process Level Name Changes
Project Quality Management
Plan Quality
Management
Control
Quality
Plan
Quality
Assurance
Plan Quality
Management
Control
Quality
Manage
Quality

16. Planning Executing
Monitoring &
Controlling
Closing
Plan Quality
Management
Initiating
Relationship
Quality
Control
Manage
QualityProject
Integration
Management
Project
Stakeholders
Management
Project
Integration
Management
Relationship Between Project Management Process
Group and Project Quality Management
If you fail to plan, you are planning to fail!”
― Benjamin Franklin

17. Quality Management for Projects
Plan Quality Management
Identifying the quality requirements for both the project and the product and documenting
how the project can show it is meeting the quality requirements
Input
Project Charter, Project Management Plan,
Project Document, Enterprise Environmental
Factors, and Organizational Process Assets
Tools &
Techniques
Output
Expert Judgment, Data Gathering, Data Analysis,
Decision Making, Data Representation, Test and
Inspection Planning, and Meeting
Quality Management Plan, Process Improvement
Plan, Quality Metrics, Project Management Plan
Updates, Project Document Updates

18. Project Development Based on Customer
CUSTOMER
NEEDS
DEFINITION
DESIGN
DEVELOP-
MENT
PRODUC-
TION
DELIVERY
SALES &
SERVICE
USE
DISPOSAL
Reactive Tools: Quality Control
Proactive Tools: Quality
Planning

19. Normal
Requirement
Excited
Requirement
Expected
Requirement
More Better
Must Be
Delight
–
Dissatisfaction
Satisfaction
+
ServiceDysfunction
–
ServiceFullyFunction
+
More Better
Must Be
Delight
Customer REQUIREMENT

20. QUALITY Function DEPLOYMENT
Product Development Project

21. Quality Management for Projects – Con’t
The process of translating the quality management plan into executable quality activities
that incorporate the organization’s quality policies into the project.
Manage Quality
Project Management Plan
Project Documents
Enterprise Environmental Factors
Organizational Process Assets
Input
Data Gathering
Data Analysis
Audit
Decision Making
7 Quality Tools
Problem Solving
Quality Improvement Methods
Tools and Technique
Quality Report
Task Evaluation Documents
Project Management Plan
Updates
Project Document Updates
Output
Benefit
It increases the
probability of meeting
the quality objectives

22. Quality Management for Projects – Con’t
It has to do with monitoring the project metrics, identified in the quality planning phase, to
ensure those metrics are performing at satisfactory levels. Quality control also includes
understanding the concept of variation as well as how to effectively communicate with data
Control Quality
11
3
2
Project Management Plan, Project Documents,
Approved Change Request, Deliverables, Work
Performance Data, Enterprise Environmental Factors,
and Organizational Process Assets
Input
Quality Control Measurements, Verified Deliverables,
Work Performance Information, Change Requests,
Project Management Plan Updates, and Project
Document Updates
Output
Data Gathering, Data Analysis, Inspection, Testing
Product, 7 Quality Tools, and Meetings
Tools and Techniques

23. Conclusion Remark

24. Thank You for Your Attention
there is no best way, but there is always better way