Anand Bobade, profile picture
Uploaded byAnand Bobade
10,492 views

PMP Chap 13 - Project stakeholder management Overview

The document outlines the processes for project stakeholder management, emphasizing the identification, planning, engagement, and control of stakeholders who could affect or be affected by a project's outcomes. It details methods for analyzing stakeholder expectations and developing management strategies to ensure effective communication and engagement throughout the project lifecycle. Key tools and techniques include stakeholder analysis and the creation of a stakeholder register to track relationships and engagement levels.

Embed presentation

By: Anand Bobade (nmbobade@gmail.com) PMBOK Chap 13– Stakeholder Management Identifying the people, groups, or organizations that could impact or be impacted by the project, to analyze stakeholder expectations and their impact on the project, and to develop appropriate management strategies. Initiating Planning Executing Monitoring & Controlling Closing Identify Stakeholders Plan Stakeholder Management Manage Stakeholder Engagement Control Stakeholder Engagement The conventional definition of management is getting work done through people, but real management is developing people through work. Detailed
By: Anand Bobade (nmbobade@gmail.com) Introduction - Project Stakeholder Management Identifying the people, groups, or organizations that could impact or be impacted by project, to analyze stakeholder expectations & their impact on project, & to develop appropriate management strategies for effectively engaging stakeholders in project decision and execution. Stakeholder Management Identify Analyze expectations Develop Strategy Engage People Group Organization
By: Anand Bobade (nmbobade@gmail.com) Introduction – Stakeholder Management Processes 13.1 Identify Stakeholders • Identifying people, groups, or organizations that could impact or be impacted by a decision, activity, or outcome of the project. 13.2 Plan Stakeholder Management • Developing appropriate management strategies to effectively engage stakeholders throughout the project life cycle, based on the analysis of their needs, interests, and potential impact on project success. 13.3 Manage Stakeholder Engagement • Communicating & working with stakeholders to meet their needs/ expectations, address issues as they occur, & foster appropriate stakeholder engagement in project activities through’t project life cycle. 13.4 Control Stakeholder Engagement • Monitoring overall project stakeholder relationships and adjusting strategies and plans for engaging stakeholders.
By: Anand Bobade (nmbobade@gmail.com) 13.1 Identify Stakeholders ->Defination Identifying the people, groups, or organizations that could impact or be impacted by a decision, activity, or outcome of the project, Identifying Decision Activity Outcome People Group Organization Impact or Impacted by Project Analyzing & documenting relevant information regarding their interests, involvement, interdependencies, influence, & potential impact on project success.
By: Anand Bobade (nmbobade@gmail.com) 13.1 Identify Stakeholders->Introduction Identifying the people, groups, or organizations that could impact or be impacted by a decision, activity, or outcome of the project Lay foundation for Project success Right Stakeholder identification is the first step Knowing your stakeholder, gives you ability to manage them Helps PM to define strategy to manage stakeholders
By: Anand Bobade (nmbobade@gmail.com) 13.1 Identify Stakeholders->Introduction Stakeholder: An individual, group, or organization who may affect, be affected by, or perceive itself to be affected by a decision, activity, or outcome of a project.
By: Anand Bobade (nmbobade@gmail.com) 13.1 Identify Stakeholders->Introduction Initial Stakeholder Register Those who are affected by the project Those who Influence the project Helps PM to properly focus on the stakeholders Ongoing Stakeholder Identification Revisit initial stakeholder list Project stakeholders changes occurs though out project lifecycle Helps PM to focus on the stakeholder relationship
By: Anand Bobade (nmbobade@gmail.com) 13.1 Identify Stakeholders ->ITTO Inputs (4) • Project Charter • Procurement Documents • Enterprise Environmental Factors • Organizational Process Assets Tools & Techniques(3) • Stakeholder Analysis • Expert Judgment • Meetings Outputs(1) • Stakeholder Register
By: Anand Bobade (nmbobade@gmail.com) Project Charter Procurement Documents Enterprise Environmental Factors Organizational Process Assets 13.1 Identify Stakeholders ->Inputs
By: Anand Bobade (nmbobade@gmail.com) 13.1 Identify Stakeholders ->Inputs Internal & External stakeholders - Sponsor or Customer Contract or Proposal – help Identify stakeholders Project Charter Procurement Documents
By: Anand Bobade (nmbobade@gmail.com) Enterprise Environmental Factors 13.1 Identify Stakeholders ->Inputs Organization Structure External Agencies – Government. , Labor unions Stakeholder Register from old projects Lessons Learned Organizational Process Assets
By: Anand Bobade (nmbobade@gmail.com) Stakeholder Analysis Expert Judgment Meetings 13.1 Identify Stakeholders ->T&T
By: Anand Bobade (nmbobade@gmail.com) Stakeholder Analysis 13.1 Identify Stakeholders ->T&T -> Stakeholder analysis Identify stakeholders Analyze & Assess Classify or Group Conduct Meetings Document details Understand Organization environment Identify Roles, interests, expectations, influence Identify Supporters (champions) & Challengers Asses stakeholder reactions Leverage relationships
By: Anand Bobade (nmbobade@gmail.com) Stakeholder Analysis 13.1 Identify Stakeholders ->T&T -> Stakeholder analysis Identify stakeholders Analyze & Assess Classify or Group Conduct Meetings Document details • Project Management Team • Customer & Sponsor , Other PM'sInterviews • Project Team • Customer & Sponsor, Other PM’s Workshop meetings • Project related document • Procurement related documents Document Review • PM, Consultant, PMO, everyone involved Expert Judgment
By: Anand Bobade (nmbobade@gmail.com) Stakeholder Analysis 13.1 Identify Stakeholders ->T&T -> Stakeholder analysis Company Contact Email Phone Identify stakeholders Analyze & Assess Classify or Group Conduct Meetings Document details Project Manager PMP, Project Management Team Project Team members Project Sponsor/Customer Users Customer Organization Company owner/shareholders/p artners Impacted Company departments Consultants
By: Anand Bobade (nmbobade@gmail.com) Stakeholder Analysis 13.1 Identify Stakeholders ->T&T -> Stakeholder analysis Needs & Requirements Motive & attitude Stakeholder potential Impact on project Relationship Positive Negative Direct Indirect Identify stakeholders Analyze & Assess Classify or Group Conduct Meetings Document details
By: Anand Bobade (nmbobade@gmail.com) Stakeholder Analysis 13.1 Identify Stakeholders ->T&T -> Stakeholder analysis Identify stakeholders Analyze & Assess Classify or Group Conduct Meetings Document details Classification Models Power/ Interest Grid Power/ Influence grid Influence/ Impact Grid Salience Model
By: Anand Bobade (nmbobade@gmail.com) Stakeholder Analysis 13.1 Identify Stakeholders ->T&T -> Stakeholder analysis H/L H/H L/L L/H Interest Low High High Power Identify stakeholders Analyze & Assess Classify or Group Conduct Meetings Document details Power/Interest grid Document the interests and motivations Identify conflicting interests Identify relationships between stakeholders Determine the level of participation required
By: Anand Bobade (nmbobade@gmail.com) Stakeholder Analysis 13.1 Identify Stakeholders ->T&T -> Stakeholder analysis H/L H/H L/L L/H Influence Low High High Power Identify stakeholders Analyze & Assess Classify or Group Conduct Meetings Document details Power/Influence grid Document interests & level of Influence Identify stakeholders that can make project unsuccessful Identify stakeholders whose influence evolves Determine communication media and style
By: Anand Bobade (nmbobade@gmail.com) Stakeholder Analysis 13.1 Identify Stakeholders ->T&T -> Stakeholder analysis Identify stakeholders Analyze & Assess Classify or Group Conduct Meetings Document details Salience Model - Mitchell, Agle & Wood (1997-99) Power UrgencyLegitimacy • to influence project (coercive, financial or material, brand or image)Power • of relationship & actions in terms of desirability, properness or appropriatenessLegitimacy • of the requirements in terms of criticality & time sensitivity for stakeholder.Urgency
By: Anand Bobade (nmbobade@gmail.com) Stakeholder Analysis 13.1 Identify Stakeholders ->T&T -> Stakeholder analysis Identify stakeholders Analyze & Assess Classify or Group Conduct Meetings Document details Salience Model - Mitchell, Agle & Wood (1997-99) • Latent stakeholders: one attribute, low salience. do nothing.Green • Expectant stakeholders: two attributes, moderate salience. Always expecting somethingAmber • Definitive stakeholders: all three attributes, high salience. Immediate priority.Red
By: Anand Bobade (nmbobade@gmail.com) Stakeholder Analysis 13.1 Identify Stakeholders ->T&T -> Stakeholder analysis • Critical stakeholders. Provide focused attention to these stakeholders. Core: • Have power and legitimacy, but do not have urgency. Focus on their expectations. Dominant: • Have no real power. Need to be managed as they can easily align themselves with others & hence influence project. Dependent: • Have power and urgency, but no legitimacy. Keep such stakeholders appropriately engaged or satisfied. Dangerous: • Best stakeholders. Get into project, if there is something horribly wrong. sharing micro-level details is not advisable. Latent: • People that think their work needs immediate attention. Spending much time & effort doesn't gain anything. Demanding: • Another wonderful classification. Give them regular status updates and they’ll be happy. Discretionary: • Investing time and effort on such people will not help. Non- stakeholders:
By: Anand Bobade (nmbobade@gmail.com) Stakeholder Analysis 13.1 Identify Stakeholders ->T&T -> Stakeholder analysis Refer to Meetings • Project supporter with positive attitudeChampions • No direct involvement / spectator, No influence expectedNeutral • Challenge the project, project success barriosChallenger • Can be champion or challenger • Support Champion & manager Challenger Decision Makers Identify stakeholders Analyze & Assess Classify or Group Conduct Meetings Document details
By: Anand Bobade (nmbobade@gmail.com) Stakeholder Analysis 13.1 Identify Stakeholders ->T&T -> Stakeholder analysis Name / Designation, company Contact Email Level of Power Level of influence Current Engagement Level Target Engagement Level Identify stakeholders Analyze & Assess Classify or Group Conduct Meetings Document details Stakeholder Register update based on details discussed in previous slides. Refer below Stakeholder Register
By: Anand Bobade (nmbobade@gmail.com) Expert Judgment 13.1 Identify Stakeholders->T&T->Expert Judgment Senior management Subject matter experts Industry groups and consultants Professional and technical associations Project managers experience in similar Projects Identified stakeholders.
By: Anand Bobade (nmbobade@gmail.com) 13.1 Identify Stakeholders ->T&T-> Meetings Meetings Interviews Project Management Team Customer & Sponsor Other PM's Workshop meetings Project Team Customer & Sponsor Other PM’s
By: Anand Bobade (nmbobade@gmail.com) Stakeholder Register 13.1 Identify Stakeholders ->Output
By: Anand Bobade (nmbobade@gmail.com) Stakeholder Register 13.1 Identify Stakeholders ->Output->Stakeholder Register Contains all information of identified Stakeholders Stakeholder assessment & classification information Register will be updated with new stakeholders as Project progresses Name / Designation, company Contact Email Level of Power Level of influence Current Engagement Level Target Engagement Level
By: Anand Bobade (nmbobade@gmail.com) 13.1 Identify Stakeholders ->Process Flow
By: Anand Bobade (nmbobade@gmail.com) Introduction – Stakeholder Management Processes 13.1 Identify Stakeholders • Identifying people, groups, or organizations that could impact or be impacted by a decision, activity, or outcome of the project 13.2 Plan Stakeholder Management • Developing appropriate management strategies to effectively engage stakeholders throughout the project life cycle, based on the analysis of their needs, interests, and potential impact on project success. 13.3 Manage Stakeholder Engagement • Communicating & working with stakeholders to meet their needs/ expectations, address issues as they occur, & foster appropriate stakeholder engagement in project activities through’t project life cycle. 13.4 Control Stakeholder Engagement • Monitoring overall project stakeholder relationships and adjusting strategies and plans for engaging stakeholders.
By: Anand Bobade (nmbobade@gmail.com) 13.2 Plan Stakeholder Management Developing appropriate management strategies to effectively engage stakeholders throughout project life cycle, based on analysis of their needs, interests, & potential impact on project success. Engage StakeholdersDeveloping Strategies To Needs Interests Impact Analyzing
By: Anand Bobade (nmbobade@gmail.com) 13.2 Plan Stakeholder Management-> ITTO Inputs (4) • Project Management Plan • Stakeholder Register • Enterprise Environmental Factors • Organizational Process Assets Tools & Techniques(3) • Expert Judgment • Meetings • Analytical Techniques Outputs(2) • Stakeholder Management Plan • Project Documents Updates
By: Anand Bobade (nmbobade@gmail.com) 13.2 Plan Stakeholder Management -> Input Project Management Plan Stakeholder Register Enterprise Environmental Factors Organizational Process Assets
By: Anand Bobade (nmbobade@gmail.com) 13.2 Plan Stakeholder Manag.->Input->PMP Project Management Plan Selected Project lifecycle & applicable processes details Project execution details Human resource plan & requirements details Change Management plan Communication needs & techniques
By: Anand Bobade (nmbobade@gmail.com) 13.2 Plan Stakeholder Manag.->Input->Stakeholder Register Stakeholder Register Contains all information of identified Stakeholders Stakeholder assessment & classification information Register will be updated with new stakeholders as Project progresses
By: Anand Bobade (nmbobade@gmail.com) 13.2 Plan Stakeholder Manag.->Input->EEF Enterprise Environmental Factors All EEF are inputs Adapt Management of Stakeholders to Project environment Help support better adaptive process
By: Anand Bobade (nmbobade@gmail.com) 13.2 Plan Stakeholder Manag.->Input->OPA Organizational Process Assets All OPA as used as inputs. Important OPA are: Provides insight on previous Stakeholder Management plans
By: Anand Bobade (nmbobade@gmail.com) Expert Judgment Meetings Analytical Techniques 13.2 Plan Stakeholder Management -> T&T
By: Anand Bobade (nmbobade@gmail.com) Expert Judgment 13.2 Plan Stakeholder Manag.->T&T->Expert Judgement Applied to determine stakeholder engagement level Engagement level can change during project execution Can be provided by group or Individual Senior Management Team Members Other units or individuals Identified stakeholders Project managers of similar projects Industry experts SME's Individual Consultation: 1:1 meetings , Interviews Group discussion: Focus groups, Panel formats, Survey
By: Anand Bobade (nmbobade@gmail.com) Meetings 13.2 Plan Stakeholder Manag.->T&T->Meetings Experts and project team defines the required engagement level of all stakeholders This information will be a part of stakeholder management plan.
By: Anand Bobade (nmbobade@gmail.com) Analytical Techniques 13.2 Plan Stakeholder Manag.->T&T->Analytical Techniques Current engagement level to be compared with planned level. Change engagement level from Current to Desired Unaware Resistant Neutral Supportive Leading
By: Anand Bobade (nmbobade@gmail.com) 13.2 Plan Stakeholder Management -> Output Stakeholder Management Plan Project Documents Updates
By: Anand Bobade (nmbobade@gmail.com) 13.2 Plan Stakeholder Manag. ->Output->Stakeholder MP Stakeholder Management Plan Contains the management strategies to effectively engage the stakeholders Based on the need of the project Current & Desired and current engagement levels Scope & impact of change to the stakeholders Interrelationship between stakeholders Stakeholder communication requirements (Information, Distribution reason , Time & frequency) Methods of updating & refining stakeholder management plan
By: Anand Bobade (nmbobade@gmail.com) 13.2 Plan Stakeholder Manag. ->Output->Proj. doc. updates Project Documents Updates Schedule: Stakeholder can influence deliverables dates & resources impacting schedule Stakeholder Register : Addition of new stakeholders ; Change in stakeholders
By: Anand Bobade (nmbobade@gmail.com) 13.2 Plan Stakeholder Management -> Process Flow
By: Anand Bobade (nmbobade@gmail.com) Introduction – Stakeholder Management Processes 13.1 Identify Stakeholders • Identifying people, groups, or organizations that could impact or be impacted by a decision, activity, or outcome of the project 13.2 Plan Stakeholder Management • Developing appropriate management strategies to effectively engage stakeholders throughout the project life cycle, based on the analysis of their needs, interests, and potential impact on project success. 13.3 Manage Stakeholder Engagement • Communicating & working with stakeholders to meet their needs/ expectations, address issues as they occur, & foster appropriate stakeholder engagement in project activities through’t project life cycle. 13.4 Control Stakeholder Engagement • Monitoring overall project stakeholder relationships and adjusting strategies and plans for engaging stakeholders.
By: Anand Bobade (nmbobade@gmail.com) 13.3 Manage Stakeholder Engagement Communicating & working with stakeholders to meet their needs/ expectations, address issues as they occur, & foster appropriate stakeholder engagement in project activities throughout project life cycle. It allows PM to increase support & minimize resistance from stakeholders, significantly increasing the chances to achieve project success. Communicating & working with stakeholder Meet Needs, expectations & address issues Foster stakeholders engagement
By: Anand Bobade (nmbobade@gmail.com) 13.3 Manage Stakeholder Engagement Proactively manage stakeholder engagement Engage stakeholders at appropriate project stage Re-confirm stakeholders continues commitment Meet stakeholders expectations through negotiation & communication. Communication is the key. Anticipate potential concerns & address issues
By: Anand Bobade (nmbobade@gmail.com) 13.3 Manage Stakeholder Engagement -> ITTO Inputs (4) • Stakeholder Management Plan • Communications Management Plan • Change Log • Organizational Process Assets Tools & Techniques(3) • Communication methods • Interpersonal skills • Management skills Outputs(5) • Issue Log • Change Requests • Project Management Plan Updates • Project Documents Updates • Organizational Process Assets Updates
By: Anand Bobade (nmbobade@gmail.com) 13.3 Manage Stakeholder Engagement -> Inputs Stakeholder Management Plan Communications Management Plan Change Log Organizational Process Assets
By: Anand Bobade (nmbobade@gmail.com) 13.3 Manage Stakeholder Engag.->Inputs->Stakeholder MP Stakeholder Management Plan Contains the management strategies to effectively engage the stakeholders Contains data from Stakeholder Register Current & Desired engagement levels Interrelationship between stakeholders Stakeholder communication requirements Output of Plan Stakeholder Management process
By: Anand Bobade (nmbobade@gmail.com) 13.3 Manage Stakeholder Engag.->Inputs-> Communication MP Communications Management Plan Stakeholder Communication requirements Information to be communicated Reason for distribution of information Who will receive the information Escalation process
By: Anand Bobade (nmbobade@gmail.com) 13.3 Manage Stakeholder Engag.->Inputs->Change Log Change Log Use to document changes that occur during a project Communicate Changes & their impact to appropriate stakeholders Changes will go through Perform Integrated Change Control process
By: Anand Bobade (nmbobade@gmail.com) 13.3 Manage Stakeholder Engag.->Inputs->OPA Organizational Process Assets Communication requirements Issue management procedures Change control procedures Historical information
By: Anand Bobade (nmbobade@gmail.com) 13.3 Manage Stakeholder Engagement -> T&T Communication methods Interpersonal skills Management skills
By: Anand Bobade (nmbobade@gmail.com) 13.3 Manage Stakeholder Engag.->T&T->Comm. methods Communication methods • Between 2 or more parties • Multi‐directional • Most Efficient way • Ex: Meetings, Phone calls, Instant messaging, video conferencing Interactive • Sent to Specific recepients • Distributed • No sure understood? • Ex: Letters, Memos, Reports, Emails, Press releases. Push • Used for large volume • Large audiences • Recipient to access contents at own discretion • Ex: E-Learning, Knowledge repositories Pull There are several communication methods that are used to share information among project stakeholders.
By: Anand Bobade (nmbobade@gmail.com) 13.3 Manage Stakeholder Engag.->T&T->Interpersonal skills Interpersonal skills Building trust Resolving conflict Active listening Overcoming resistance to change
By: Anand Bobade (nmbobade@gmail.com) 13.3 Manage Stakeholder Engag.->T&T->Management skills Management skills Facilitate consensus towards project objectives Influence people to support project Negotiate agreement to satisfy project needs Modify organizational behaviour to accept project outcome
By: Anand Bobade (nmbobade@gmail.com) 13.3 Manage Stakeholder Engagement -> Outputs Issue Log Change Requests Project Management Plan Updates Project Documents Updates OPA Updates
By: Anand Bobade (nmbobade@gmail.com) 13.3 Manage Stakeholder Engagement -> Process Flow
By: Anand Bobade (nmbobade@gmail.com) Introduction – Stakeholder Management Processes 13.1 Identify Stakeholders • Identifying people, groups, or organizations that could impact or be impacted by a decision, activity, or outcome of the project 13.2 Plan Stakeholder Management • Developing appropriate management strategies to effectively engage stakeholders throughout the project life cycle, based on the analysis of their needs, interests, and potential impact on project success. 13.3 Manage Stakeholder Engagement • Communicating & working with stakeholders to meet their needs/ expectations, address issues as they occur, & foster appropriate stakeholder engagement in project activities through’t project life cycle. 13.4 Control Stakeholder Engagement • Monitoring overall project stakeholder relationships and adjusting strategies and plans for engaging stakeholders.
By: Anand Bobade (nmbobade@gmail.com) 13.4 Control Stakeholder Engagement Monitoring overall project stakeholder relationships and adjusting strategies and plans for engaging stakeholders It will maintain or increase the efficiency and effectiveness of stakeholder engagement activities as the project evolves and its environment changes. Monitoring stakeholder relationships Adjusting strategies and plans Engaging stakeholders
By: Anand Bobade (nmbobade@gmail.com) 13.4 Control Stakeholder Engagement -> ITTO Inputs (4) • Project Management Plan • Issue Log • Work Performance Data • Project Documents Tools & Techniques(3) • Information Management Systems • Expert Judgment • Meetings Outputs(5) • Work Performance Information • Change Requests • Project Management Plan Updates • Project documents Updates • OPA Updates
By: Anand Bobade (nmbobade@gmail.com) 13.4 Control Stakeholder Engagement -> Inputs Project Management Plan Issue Log Work Performance Data Project Documents
By: Anand Bobade (nmbobade@gmail.com) 13.4 Control Stakeholder Engagement -> T&T Information Management Systems Expert Judgment Meetings
By: Anand Bobade (nmbobade@gmail.com) 13.4 Control Stakeholder Engagement -> Outputs Work Performance Information Change Requests Project Management Plan Updates Project Documents Updates OPA Updates
By: Anand Bobade (nmbobade@gmail.com) 13.4 Control Stakeholder Engagement -> Process Flow
By: Anand Bobade (nmbobade@gmail.com) Additional Resources Visit Slide Share website & you will find other Knowledge area presentation… Please share!!

More Related Content

PDF
Pmp chap13 - project stakeholder management details
byAnand Bobade
 
PDF
Project stakeholder Management PMBOK Sixth
byDr. Pankaj Sharma PgMP,PMP,PMI-ACP, LSSMBB
 
PDF
Project Stakeholder Management - PMBOK 5
bypankajsh10
 
PDF
10. Stakeholder Management
bySanjay Rajpoot
 
PDF
Project Stakeholder Management
byAndersson Lujan Ojeda
 
PDF
Webinar: Stakeholder Management Engaging The Organisation For Results
byAli Zeeshan
 
PPTX
Stakeholder management - a short introduction
byVincenzo Capozzoli
 
PDF
PMP Chap 12 - Project Procurement Management Details - Part2
byAnand Bobade
 
Pmp chap13 - project stakeholder management details
byAnand Bobade
 
Project stakeholder Management PMBOK Sixth
byDr. Pankaj Sharma PgMP,PMP,PMI-ACP, LSSMBB
 
Project Stakeholder Management - PMBOK 5
bypankajsh10
 
10. Stakeholder Management
bySanjay Rajpoot
 
Project Stakeholder Management
byAndersson Lujan Ojeda
 
Webinar: Stakeholder Management Engaging The Organisation For Results
byAli Zeeshan
 
Stakeholder management - a short introduction
byVincenzo Capozzoli
 
PMP Chap 12 - Project Procurement Management Details - Part2
byAnand Bobade
 

What's hot

PDF
Project Management Concepts (from PMBOK 5th Ed)
byJeremy Jay Lim
 
PDF
Stakeholder Management
byRussell Taylor BEng CEng FAPM FIET
 
PPTX
Different project management methodologies
byAswin prakash i , Xantus Technologies
 
PPTX
project management
byPatrick McPartland, E.I.T.
 
PDF
PMP_Project Communication Management
byHisham Haridy MBA, PMP®, RMP®, SP®
 
PPTX
Project Stakeholder Management - PMBOK6
byAgus Suhanto
 
PDF
PMP Chap 10 - Project Communication Management Details
byAnand Bobade
 
PDF
PMO 101
byshailsood
 
PDF
PMP Chap 4 - Project Integration Management - Part1
byAnand Bobade
 
PDF
PMP Chap 5 - Project Scope Management - Part1
byAnand Bobade
 
PPT
Project Management
byHamdard University
 
PPTX
Project management process and Project Management Knowledge areas
byMazen Zbib
 
PPTX
PMP Training - 01 introduction to framework
byejlp12
 
PDF
PMBOK 7th Edition What is Changing?
byAbdelrahman Elsheikh PMOC,PMP,CBAP,RMP,ACP,SP,MCITP,ITIL
 
PDF
PMP Chap9 - Project Human Resource management
byAnand Bobade
 
PPTX
An Introduction to Project Management
byKrishna Kant
 
PPT
Project Management
byahmad bassiouny
 
PPTX
Stakeholder management _1
byABINASH TRIPATHY
 
PPS
An Introduction To Project Management
byAshish Mittal
 
PDF
PMP Exam Prep_sample slides
byWilber Tuttleman
 
Project Management Concepts (from PMBOK 5th Ed)
byJeremy Jay Lim
 
Stakeholder Management
byRussell Taylor BEng CEng FAPM FIET
 
Different project management methodologies
byAswin prakash i , Xantus Technologies
 
project management
byPatrick McPartland, E.I.T.
 
PMP_Project Communication Management
byHisham Haridy MBA, PMP®, RMP®, SP®
 
Project Stakeholder Management - PMBOK6
byAgus Suhanto
 
PMP Chap 10 - Project Communication Management Details
byAnand Bobade
 
PMO 101
byshailsood
 
PMP Chap 4 - Project Integration Management - Part1
byAnand Bobade
 
PMP Chap 5 - Project Scope Management - Part1
byAnand Bobade
 
Project Management
byHamdard University
 
Project management process and Project Management Knowledge areas
byMazen Zbib
 
PMP Training - 01 introduction to framework
byejlp12
 
PMBOK 7th Edition What is Changing?
byAbdelrahman Elsheikh PMOC,PMP,CBAP,RMP,ACP,SP,MCITP,ITIL
 
PMP Chap9 - Project Human Resource management
byAnand Bobade
 
An Introduction to Project Management
byKrishna Kant
 
Project Management
byahmad bassiouny
 
Stakeholder management _1
byABINASH TRIPATHY
 
An Introduction To Project Management
byAshish Mittal
 
PMP Exam Prep_sample slides
byWilber Tuttleman
 

Viewers also liked

PDF
PMP Chap 12 - Project Procurement Management Details - Part 1
byAnand Bobade
 
PDF
PMP Chap 5 - Project Scope Management - Part 2
byAnand Bobade
 
PDF
PMPProcessGroupTasks
byAnand Bobade
 
PDF
PMP Chap 7 - Project Cost Management - Part 2
byAnand Bobade
 
PDF
PMP chap 1 - PMP Introduction (PMBOK 6)
byAnand Bobade
 
PDF
PMP Chap 2- Org. Influence and Project Life Cycle
byAnand Bobade
 
PDF
PMP Chap 6 - Project Time management - Part1
byAnand Bobade
 
PDF
Pmp chap 11 - project risk management v0.1
byAnand Bobade
 
PDF
Pmp chap 11 - project risk management - Part 2
byAnand Bobade
 
PDF
PMP Chap 8 - Project Quality Management
byAnand Bobade
 
PDF
PMP Chap 3 - Project Management Processes
byAnand Bobade
 
PDF
PMP Key Exam Concepts - Formulas
byAnand Bobade
 
PDF
PMP Chap4-Project Integration Management Details: Part-2
byAnand Bobade
 
PDF
PMP Chap 6 - Project Time management - Part2
byAnand Bobade
 
PDF
PMP_Project Stakeholder Management
byHisham Haridy MBA, PMP®, RMP®, SP®
 
PDF
PMP Chap 7 - Project Cost Management - Part 1
byAnand Bobade
 
PDF
PMBOK-5th ed: PMP- Flashcards Part1/5
byAnand Bobade
 
PDF
Project Stakeholder Management [read-only] [compatibility mode]
byAstute Trainers and Consultants
 
PDF
Knowledge Area and 47 Processes Chart
byAnand Bobade
 
PDF
PMP Key Exam Concepts WPD, WPI & WPR
byAnand Bobade
 
PMP Chap 12 - Project Procurement Management Details - Part 1
byAnand Bobade
 
PMP Chap 5 - Project Scope Management - Part 2
byAnand Bobade
 
PMPProcessGroupTasks
byAnand Bobade
 
PMP Chap 7 - Project Cost Management - Part 2
byAnand Bobade
 
PMP chap 1 - PMP Introduction (PMBOK 6)
byAnand Bobade
 
PMP Chap 2- Org. Influence and Project Life Cycle
byAnand Bobade
 
PMP Chap 6 - Project Time management - Part1
byAnand Bobade
 
Pmp chap 11 - project risk management v0.1
byAnand Bobade
 
Pmp chap 11 - project risk management - Part 2
byAnand Bobade
 
PMP Chap 8 - Project Quality Management
byAnand Bobade
 
PMP Chap 3 - Project Management Processes
byAnand Bobade
 
PMP Key Exam Concepts - Formulas
byAnand Bobade
 
PMP Chap4-Project Integration Management Details: Part-2
byAnand Bobade
 
PMP Chap 6 - Project Time management - Part2
byAnand Bobade
 
PMP_Project Stakeholder Management
byHisham Haridy MBA, PMP®, RMP®, SP®
 
PMP Chap 7 - Project Cost Management - Part 1
byAnand Bobade
 
PMBOK-5th ed: PMP- Flashcards Part1/5
byAnand Bobade
 
Project Stakeholder Management [read-only] [compatibility mode]
byAstute Trainers and Consultants
 
Knowledge Area and 47 Processes Chart
byAnand Bobade
 
PMP Key Exam Concepts WPD, WPI & WPR
byAnand Bobade
 

Similar to PMP Chap 13 - Project stakeholder management Overview

PPT
10. PMP Project Stakeholder Management.ppt
byItcHcm1
 
PPTX
5-Week--5-Stake-Holder-Management-10092025-093036am.pptx
byworryingpelicancznv
 
PDF
Chap 13.1 Identify stakeholders
byAnand Bobade
 
PPTX
Stakeholder Management Knowledge Area
byJoshua Render
 
PPTX
Online PMP Training Material for PMP Exam - StakeholderManagement Knowledge Area
byGlobalSkillup
 
PPTX
Stakeholder Chapter 13
byKareemBullard1
 
PPTX
Project stakeholder management
bySaad Al Jabri
 
PDF
Topic 9 - Project Stakeholder Management.pdf
byHuyNguyen657394
 
PDF
Pmp stakeholder chapter 13
byAhmed Elshaboury,PMP,LEED GA
 
PPTX
Project PC Lecture-7 Project Stakeholder Planning.pptx
byNasreenAkhtar49
 
PDF
Project Stakeholders’ Role for its Success or Failure
byKhaled M. Al Kolfat MS.Eng,MoP,P3O,PMOC,PMP,M.ASCE
 
PPTX
Project Management Essentials: Stakeholder Management
byCTE Solutions Inc.
 
PPTX
STAKEHOLDER-IDENTIFICATION.pptx
byJo Balucanag - Bitonio
 
PDF
PM Notebook - Chapter 13 - Stakeholder Management
byMohammad Elsheimy
 
PPTX
Stakeholder Managment - Presentation.pptx
byUmairZaman13
 
PPTX
Stakeholders Management GT 11052021.cleaned.pptx
bySaranshJeena
 
PPTX
Trends in stakeholder management somrita sen
byGuneet Singh
 
PPTX
Best_Practices_Managing_Stakeholder_Expectations
byPatricia J. Williams, PMP
 
PPSX
Stakeholders management
byMaria Kirk
 
PPTX
Stakeholder Masterclass
byJeffrey Cheah
 
10. PMP Project Stakeholder Management.ppt
byItcHcm1
 
5-Week--5-Stake-Holder-Management-10092025-093036am.pptx
byworryingpelicancznv
 
Chap 13.1 Identify stakeholders
byAnand Bobade
 
Stakeholder Management Knowledge Area
byJoshua Render
 
Online PMP Training Material for PMP Exam - StakeholderManagement Knowledge Area
byGlobalSkillup
 
Stakeholder Chapter 13
byKareemBullard1
 
Project stakeholder management
bySaad Al Jabri
 
Topic 9 - Project Stakeholder Management.pdf
byHuyNguyen657394
 
Pmp stakeholder chapter 13
byAhmed Elshaboury,PMP,LEED GA
 
Project PC Lecture-7 Project Stakeholder Planning.pptx
byNasreenAkhtar49
 
Project Stakeholders’ Role for its Success or Failure
byKhaled M. Al Kolfat MS.Eng,MoP,P3O,PMOC,PMP,M.ASCE
 
Project Management Essentials: Stakeholder Management
byCTE Solutions Inc.
 
STAKEHOLDER-IDENTIFICATION.pptx
byJo Balucanag - Bitonio
 
PM Notebook - Chapter 13 - Stakeholder Management
byMohammad Elsheimy
 
Stakeholder Managment - Presentation.pptx
byUmairZaman13
 
Stakeholders Management GT 11052021.cleaned.pptx
bySaranshJeena
 
Trends in stakeholder management somrita sen
byGuneet Singh
 
Best_Practices_Managing_Stakeholder_Expectations
byPatricia J. Williams, PMP
 
Stakeholders management
byMaria Kirk
 
Stakeholder Masterclass
byJeffrey Cheah
 

More from Anand Bobade

PDF
PMP - Download 49 Processes Chart | PMBOK6 | Links to all Slides | Link to Yo...
byAnand Bobade
 
PDF
Chap 12.3 Control Procurement
byAnand Bobade
 
PDF
Chap 12.2 Conduct Procurement
byAnand Bobade
 
PDF
Chap 12.1 Plan Procurement Management
byAnand Bobade
 
PDF
Chap 12.0 Procurement Management overview
byAnand Bobade
 
PDF
Chap 11.7 Monitor Risks
byAnand Bobade
 
PDF
Chap 11.2 Identify Risks
byAnand Bobade
 
PDF
Chap 10.3 Monitor Communication
byAnand Bobade
 
PDF
Chap 10.2 Manage Communication
byAnand Bobade
 
PDF
Chap 10.1 Plan Communication Management
byAnand Bobade
 
PDF
Chap 9.6 Control Resources
byAnand Bobade
 
PDF
Chap 9.5 Manage Team
byAnand Bobade
 
PDF
Chap 9.4 Develop Team
byAnand Bobade
 
PDF
Chap 9.3 Acquire Resources
byAnand Bobade
 
PDF
Chap 9.2 Estimate Activity Resource
byAnand Bobade
 
PDF
Chap 9.1 Pan Resource Management
byAnand Bobade
 
PDF
Chap 9.0 Project Resource Management overview
byAnand Bobade
 
PDF
Chap 7.4 Control Cost
byAnand Bobade
 
PDF
Chap 7.2 Estimate Cost
byAnand Bobade
 
PDF
Chap 7.3 Determine budget
byAnand Bobade
 
PMP - Download 49 Processes Chart | PMBOK6 | Links to all Slides | Link to Yo...
byAnand Bobade
 
Chap 12.3 Control Procurement
byAnand Bobade
 
Chap 12.2 Conduct Procurement
byAnand Bobade
 
Chap 12.1 Plan Procurement Management
byAnand Bobade
 
Chap 12.0 Procurement Management overview
byAnand Bobade
 
Chap 11.7 Monitor Risks
byAnand Bobade
 
Chap 11.2 Identify Risks
byAnand Bobade
 
Chap 10.3 Monitor Communication
byAnand Bobade
 
Chap 10.2 Manage Communication
byAnand Bobade
 
Chap 10.1 Plan Communication Management
byAnand Bobade
 
Chap 9.6 Control Resources
byAnand Bobade
 
Chap 9.5 Manage Team
byAnand Bobade
 
Chap 9.4 Develop Team
byAnand Bobade
 
Chap 9.3 Acquire Resources
byAnand Bobade
 
Chap 9.2 Estimate Activity Resource
byAnand Bobade
 
Chap 9.1 Pan Resource Management
byAnand Bobade
 
Chap 9.0 Project Resource Management overview
byAnand Bobade
 
Chap 7.4 Control Cost
byAnand Bobade
 
Chap 7.2 Estimate Cost
byAnand Bobade
 
Chap 7.3 Determine budget
byAnand Bobade
 

Recently uploaded

PPT
Project Cost Management Project Management
bybadriano2012
 
PDF
BLU8 Introduction by Ian H. Bates - February 2026
byIan Bates
 
PDF
When Execution Gets Cheap, Decision Quality Becomes the Bottleneck.
byArman Kassym
 
PPTX
Exploring Various Career Pathways powerpoint
byelizabethpaguia1
 
PPTX
Agile Facilitation and Team Management for Software teams and more
bymedhateltoukhy
 
PDF
Unified Threat Informed Operation Model UTIOM Framework-latest-v1.0
byReZa AdineH
 
PPTX
ANIn Chennai 2026 | How Agile & DevOps Automation Enable Fast, Safe High-Volu...
byAgileNetwork
 
PDF
The Legacy of Aspirin - A century-old medicine that shaped therapeutics
byObaid Ali / Roohi B. Obaid
 
PPTX
Post Encounter Lesson 9-Conqueror-DMI.pptx
byJessaBejer1
 
PPTX
The Ripple Effect of a Negative Comment How Toxic Behavior Undermines Teams a...
byridwansassman
 
PDF
A Brief Introduction About Dr. T. La Mont Holder
byDr. T. La Mont Holder
 
PPTX
Rooted in Christ, Sabbath School Object lesson
byRexfordKouto2
 
Project Cost Management Project Management
bybadriano2012
 
BLU8 Introduction by Ian H. Bates - February 2026
byIan Bates
 
When Execution Gets Cheap, Decision Quality Becomes the Bottleneck.
byArman Kassym
 
Exploring Various Career Pathways powerpoint
byelizabethpaguia1
 
Agile Facilitation and Team Management for Software teams and more
bymedhateltoukhy
 
Unified Threat Informed Operation Model UTIOM Framework-latest-v1.0
byReZa AdineH
 
ANIn Chennai 2026 | How Agile & DevOps Automation Enable Fast, Safe High-Volu...
byAgileNetwork
 
The Legacy of Aspirin - A century-old medicine that shaped therapeutics
byObaid Ali / Roohi B. Obaid
 
Post Encounter Lesson 9-Conqueror-DMI.pptx
byJessaBejer1
 
The Ripple Effect of a Negative Comment How Toxic Behavior Undermines Teams a...
byridwansassman
 
A Brief Introduction About Dr. T. La Mont Holder
byDr. T. La Mont Holder
 
Rooted in Christ, Sabbath School Object lesson
byRexfordKouto2
 

PMP Chap 13 - Project stakeholder management Overview

  • 1.
    By: Anand Bobade(nmbobade@gmail.com) PMBOK Chap 13– Stakeholder Management Identifying the people, groups, or organizations that could impact or be impacted by the project, to analyze stakeholder expectations and their impact on the project, and to develop appropriate management strategies. Initiating Planning Executing Monitoring & Controlling Closing Identify Stakeholders Plan Stakeholder Management Manage Stakeholder Engagement Control Stakeholder Engagement The conventional definition of management is getting work done through people, but real management is developing people through work. Detailed
  • 2.
    By: Anand Bobade(nmbobade@gmail.com) Introduction - Project Stakeholder Management Identifying the people, groups, or organizations that could impact or be impacted by project, to analyze stakeholder expectations & their impact on project, & to develop appropriate management strategies for effectively engaging stakeholders in project decision and execution. Stakeholder Management Identify Analyze expectations Develop Strategy Engage People Group Organization
  • 3.
    By: Anand Bobade(nmbobade@gmail.com) Introduction – Stakeholder Management Processes 13.1 Identify Stakeholders • Identifying people, groups, or organizations that could impact or be impacted by a decision, activity, or outcome of the project. 13.2 Plan Stakeholder Management • Developing appropriate management strategies to effectively engage stakeholders throughout the project life cycle, based on the analysis of their needs, interests, and potential impact on project success. 13.3 Manage Stakeholder Engagement • Communicating & working with stakeholders to meet their needs/ expectations, address issues as they occur, & foster appropriate stakeholder engagement in project activities through’t project life cycle. 13.4 Control Stakeholder Engagement • Monitoring overall project stakeholder relationships and adjusting strategies and plans for engaging stakeholders.
  • 4.
    By: Anand Bobade(nmbobade@gmail.com) 13.1 Identify Stakeholders ->Defination Identifying the people, groups, or organizations that could impact or be impacted by a decision, activity, or outcome of the project, Identifying Decision Activity Outcome People Group Organization Impact or Impacted by Project Analyzing & documenting relevant information regarding their interests, involvement, interdependencies, influence, & potential impact on project success.
  • 5.
    By: Anand Bobade(nmbobade@gmail.com) 13.1 Identify Stakeholders->Introduction Identifying the people, groups, or organizations that could impact or be impacted by a decision, activity, or outcome of the project Lay foundation for Project success Right Stakeholder identification is the first step Knowing your stakeholder, gives you ability to manage them Helps PM to define strategy to manage stakeholders
  • 6.
    By: Anand Bobade(nmbobade@gmail.com) 13.1 Identify Stakeholders->Introduction Stakeholder: An individual, group, or organization who may affect, be affected by, or perceive itself to be affected by a decision, activity, or outcome of a project.
  • 7.
    By: Anand Bobade(nmbobade@gmail.com) 13.1 Identify Stakeholders->Introduction Initial Stakeholder Register Those who are affected by the project Those who Influence the project Helps PM to properly focus on the stakeholders Ongoing Stakeholder Identification Revisit initial stakeholder list Project stakeholders changes occurs though out project lifecycle Helps PM to focus on the stakeholder relationship
  • 8.
    By: Anand Bobade(nmbobade@gmail.com) 13.1 Identify Stakeholders ->ITTO Inputs (4) • Project Charter • Procurement Documents • Enterprise Environmental Factors • Organizational Process Assets Tools & Techniques(3) • Stakeholder Analysis • Expert Judgment • Meetings Outputs(1) • Stakeholder Register
  • 9.
    By: Anand Bobade(nmbobade@gmail.com) Project Charter Procurement Documents Enterprise Environmental Factors Organizational Process Assets 13.1 Identify Stakeholders ->Inputs
  • 10.
    By: Anand Bobade(nmbobade@gmail.com) 13.1 Identify Stakeholders ->Inputs Internal & External stakeholders - Sponsor or Customer Contract or Proposal – help Identify stakeholders Project Charter Procurement Documents
  • 11.
    By: Anand Bobade(nmbobade@gmail.com) Enterprise Environmental Factors 13.1 Identify Stakeholders ->Inputs Organization Structure External Agencies – Government. , Labor unions Stakeholder Register from old projects Lessons Learned Organizational Process Assets
  • 12.
    By: Anand Bobade(nmbobade@gmail.com) Stakeholder Analysis Expert Judgment Meetings 13.1 Identify Stakeholders ->T&T
  • 13.
    By: Anand Bobade(nmbobade@gmail.com) Stakeholder Analysis 13.1 Identify Stakeholders ->T&T -> Stakeholder analysis Identify stakeholders Analyze & Assess Classify or Group Conduct Meetings Document details Understand Organization environment Identify Roles, interests, expectations, influence Identify Supporters (champions) & Challengers Asses stakeholder reactions Leverage relationships
  • 14.
    By: Anand Bobade(nmbobade@gmail.com) Stakeholder Analysis 13.1 Identify Stakeholders ->T&T -> Stakeholder analysis Identify stakeholders Analyze & Assess Classify or Group Conduct Meetings Document details • Project Management Team • Customer & Sponsor , Other PM'sInterviews • Project Team • Customer & Sponsor, Other PM’s Workshop meetings • Project related document • Procurement related documents Document Review • PM, Consultant, PMO, everyone involved Expert Judgment
  • 15.
    By: Anand Bobade(nmbobade@gmail.com) Stakeholder Analysis 13.1 Identify Stakeholders ->T&T -> Stakeholder analysis Company Contact Email Phone Identify stakeholders Analyze & Assess Classify or Group Conduct Meetings Document details Project Manager PMP, Project Management Team Project Team members Project Sponsor/Customer Users Customer Organization Company owner/shareholders/p artners Impacted Company departments Consultants
  • 16.
    By: Anand Bobade(nmbobade@gmail.com) Stakeholder Analysis 13.1 Identify Stakeholders ->T&T -> Stakeholder analysis Needs & Requirements Motive & attitude Stakeholder potential Impact on project Relationship Positive Negative Direct Indirect Identify stakeholders Analyze & Assess Classify or Group Conduct Meetings Document details
  • 17.
    By: Anand Bobade(nmbobade@gmail.com) Stakeholder Analysis 13.1 Identify Stakeholders ->T&T -> Stakeholder analysis Identify stakeholders Analyze & Assess Classify or Group Conduct Meetings Document details Classification Models Power/ Interest Grid Power/ Influence grid Influence/ Impact Grid Salience Model
  • 18.
    By: Anand Bobade(nmbobade@gmail.com) Stakeholder Analysis 13.1 Identify Stakeholders ->T&T -> Stakeholder analysis H/L H/H L/L L/H Interest Low High High Power Identify stakeholders Analyze & Assess Classify or Group Conduct Meetings Document details Power/Interest grid Document the interests and motivations Identify conflicting interests Identify relationships between stakeholders Determine the level of participation required
  • 19.
    By: Anand Bobade(nmbobade@gmail.com) Stakeholder Analysis 13.1 Identify Stakeholders ->T&T -> Stakeholder analysis H/L H/H L/L L/H Influence Low High High Power Identify stakeholders Analyze & Assess Classify or Group Conduct Meetings Document details Power/Influence grid Document interests & level of Influence Identify stakeholders that can make project unsuccessful Identify stakeholders whose influence evolves Determine communication media and style
  • 20.
    By: Anand Bobade(nmbobade@gmail.com) Stakeholder Analysis 13.1 Identify Stakeholders ->T&T -> Stakeholder analysis Identify stakeholders Analyze & Assess Classify or Group Conduct Meetings Document details Salience Model - Mitchell, Agle & Wood (1997-99) Power UrgencyLegitimacy • to influence project (coercive, financial or material, brand or image)Power • of relationship & actions in terms of desirability, properness or appropriatenessLegitimacy • of the requirements in terms of criticality & time sensitivity for stakeholder.Urgency
  • 21.
    By: Anand Bobade(nmbobade@gmail.com) Stakeholder Analysis 13.1 Identify Stakeholders ->T&T -> Stakeholder analysis Identify stakeholders Analyze & Assess Classify or Group Conduct Meetings Document details Salience Model - Mitchell, Agle & Wood (1997-99) • Latent stakeholders: one attribute, low salience. do nothing.Green • Expectant stakeholders: two attributes, moderate salience. Always expecting somethingAmber • Definitive stakeholders: all three attributes, high salience. Immediate priority.Red
  • 22.
    By: Anand Bobade(nmbobade@gmail.com) Stakeholder Analysis 13.1 Identify Stakeholders ->T&T -> Stakeholder analysis • Critical stakeholders. Provide focused attention to these stakeholders. Core: • Have power and legitimacy, but do not have urgency. Focus on their expectations. Dominant: • Have no real power. Need to be managed as they can easily align themselves with others & hence influence project. Dependent: • Have power and urgency, but no legitimacy. Keep such stakeholders appropriately engaged or satisfied. Dangerous: • Best stakeholders. Get into project, if there is something horribly wrong. sharing micro-level details is not advisable. Latent: • People that think their work needs immediate attention. Spending much time & effort doesn't gain anything. Demanding: • Another wonderful classification. Give them regular status updates and they’ll be happy. Discretionary: • Investing time and effort on such people will not help. Non- stakeholders:
  • 23.
    By: Anand Bobade(nmbobade@gmail.com) Stakeholder Analysis 13.1 Identify Stakeholders ->T&T -> Stakeholder analysis Refer to Meetings • Project supporter with positive attitudeChampions • No direct involvement / spectator, No influence expectedNeutral • Challenge the project, project success barriosChallenger • Can be champion or challenger • Support Champion & manager Challenger Decision Makers Identify stakeholders Analyze & Assess Classify or Group Conduct Meetings Document details
  • 24.
    By: Anand Bobade(nmbobade@gmail.com) Stakeholder Analysis 13.1 Identify Stakeholders ->T&T -> Stakeholder analysis Name / Designation, company Contact Email Level of Power Level of influence Current Engagement Level Target Engagement Level Identify stakeholders Analyze & Assess Classify or Group Conduct Meetings Document details Stakeholder Register update based on details discussed in previous slides. Refer below Stakeholder Register
  • 25.
    By: Anand Bobade(nmbobade@gmail.com) Expert Judgment 13.1 Identify Stakeholders->T&T->Expert Judgment Senior management Subject matter experts Industry groups and consultants Professional and technical associations Project managers experience in similar Projects Identified stakeholders.
  • 26.
    By: Anand Bobade(nmbobade@gmail.com) 13.1 Identify Stakeholders ->T&T-> Meetings Meetings Interviews Project Management Team Customer & Sponsor Other PM's Workshop meetings Project Team Customer & Sponsor Other PM’s
  • 27.
    By: Anand Bobade(nmbobade@gmail.com) Stakeholder Register 13.1 Identify Stakeholders ->Output
  • 28.
    By: Anand Bobade(nmbobade@gmail.com) Stakeholder Register 13.1 Identify Stakeholders ->Output->Stakeholder Register Contains all information of identified Stakeholders Stakeholder assessment & classification information Register will be updated with new stakeholders as Project progresses Name / Designation, company Contact Email Level of Power Level of influence Current Engagement Level Target Engagement Level
  • 29.
    By: Anand Bobade(nmbobade@gmail.com) 13.1 Identify Stakeholders ->Process Flow
  • 30.
    By: Anand Bobade(nmbobade@gmail.com) Introduction – Stakeholder Management Processes 13.1 Identify Stakeholders • Identifying people, groups, or organizations that could impact or be impacted by a decision, activity, or outcome of the project 13.2 Plan Stakeholder Management • Developing appropriate management strategies to effectively engage stakeholders throughout the project life cycle, based on the analysis of their needs, interests, and potential impact on project success. 13.3 Manage Stakeholder Engagement • Communicating & working with stakeholders to meet their needs/ expectations, address issues as they occur, & foster appropriate stakeholder engagement in project activities through’t project life cycle. 13.4 Control Stakeholder Engagement • Monitoring overall project stakeholder relationships and adjusting strategies and plans for engaging stakeholders.
  • 31.
    By: Anand Bobade(nmbobade@gmail.com) 13.2 Plan Stakeholder Management Developing appropriate management strategies to effectively engage stakeholders throughout project life cycle, based on analysis of their needs, interests, & potential impact on project success. Engage StakeholdersDeveloping Strategies To Needs Interests Impact Analyzing
  • 32.
    By: Anand Bobade(nmbobade@gmail.com) 13.2 Plan Stakeholder Management-> ITTO Inputs (4) • Project Management Plan • Stakeholder Register • Enterprise Environmental Factors • Organizational Process Assets Tools & Techniques(3) • Expert Judgment • Meetings • Analytical Techniques Outputs(2) • Stakeholder Management Plan • Project Documents Updates
  • 33.
    By: Anand Bobade(nmbobade@gmail.com) 13.2 Plan Stakeholder Management -> Input Project Management Plan Stakeholder Register Enterprise Environmental Factors Organizational Process Assets
  • 34.
    By: Anand Bobade(nmbobade@gmail.com) 13.2 Plan Stakeholder Manag.->Input->PMP Project Management Plan Selected Project lifecycle & applicable processes details Project execution details Human resource plan & requirements details Change Management plan Communication needs & techniques
  • 35.
    By: Anand Bobade(nmbobade@gmail.com) 13.2 Plan Stakeholder Manag.->Input->Stakeholder Register Stakeholder Register Contains all information of identified Stakeholders Stakeholder assessment & classification information Register will be updated with new stakeholders as Project progresses
  • 36.
    By: Anand Bobade(nmbobade@gmail.com) 13.2 Plan Stakeholder Manag.->Input->EEF Enterprise Environmental Factors All EEF are inputs Adapt Management of Stakeholders to Project environment Help support better adaptive process
  • 37.
    By: Anand Bobade(nmbobade@gmail.com) 13.2 Plan Stakeholder Manag.->Input->OPA Organizational Process Assets All OPA as used as inputs. Important OPA are: Provides insight on previous Stakeholder Management plans
  • 38.
    By: Anand Bobade(nmbobade@gmail.com) Expert Judgment Meetings Analytical Techniques 13.2 Plan Stakeholder Management -> T&T
  • 39.
    By: Anand Bobade(nmbobade@gmail.com) Expert Judgment 13.2 Plan Stakeholder Manag.->T&T->Expert Judgement Applied to determine stakeholder engagement level Engagement level can change during project execution Can be provided by group or Individual Senior Management Team Members Other units or individuals Identified stakeholders Project managers of similar projects Industry experts SME's Individual Consultation: 1:1 meetings , Interviews Group discussion: Focus groups, Panel formats, Survey
  • 40.
    By: Anand Bobade(nmbobade@gmail.com) Meetings 13.2 Plan Stakeholder Manag.->T&T->Meetings Experts and project team defines the required engagement level of all stakeholders This information will be a part of stakeholder management plan.
  • 41.
    By: Anand Bobade(nmbobade@gmail.com) Analytical Techniques 13.2 Plan Stakeholder Manag.->T&T->Analytical Techniques Current engagement level to be compared with planned level. Change engagement level from Current to Desired Unaware Resistant Neutral Supportive Leading
  • 42.
    By: Anand Bobade(nmbobade@gmail.com) 13.2 Plan Stakeholder Management -> Output Stakeholder Management Plan Project Documents Updates
  • 43.
    By: Anand Bobade(nmbobade@gmail.com) 13.2 Plan Stakeholder Manag. ->Output->Stakeholder MP Stakeholder Management Plan Contains the management strategies to effectively engage the stakeholders Based on the need of the project Current & Desired and current engagement levels Scope & impact of change to the stakeholders Interrelationship between stakeholders Stakeholder communication requirements (Information, Distribution reason , Time & frequency) Methods of updating & refining stakeholder management plan
  • 44.
    By: Anand Bobade(nmbobade@gmail.com) 13.2 Plan Stakeholder Manag. ->Output->Proj. doc. updates Project Documents Updates Schedule: Stakeholder can influence deliverables dates & resources impacting schedule Stakeholder Register : Addition of new stakeholders ; Change in stakeholders
  • 45.
    By: Anand Bobade(nmbobade@gmail.com) 13.2 Plan Stakeholder Management -> Process Flow
  • 46.
    By: Anand Bobade(nmbobade@gmail.com) Introduction – Stakeholder Management Processes 13.1 Identify Stakeholders • Identifying people, groups, or organizations that could impact or be impacted by a decision, activity, or outcome of the project 13.2 Plan Stakeholder Management • Developing appropriate management strategies to effectively engage stakeholders throughout the project life cycle, based on the analysis of their needs, interests, and potential impact on project success. 13.3 Manage Stakeholder Engagement • Communicating & working with stakeholders to meet their needs/ expectations, address issues as they occur, & foster appropriate stakeholder engagement in project activities through’t project life cycle. 13.4 Control Stakeholder Engagement • Monitoring overall project stakeholder relationships and adjusting strategies and plans for engaging stakeholders.
  • 47.
    By: Anand Bobade(nmbobade@gmail.com) 13.3 Manage Stakeholder Engagement Communicating & working with stakeholders to meet their needs/ expectations, address issues as they occur, & foster appropriate stakeholder engagement in project activities throughout project life cycle. It allows PM to increase support & minimize resistance from stakeholders, significantly increasing the chances to achieve project success. Communicating & working with stakeholder Meet Needs, expectations & address issues Foster stakeholders engagement
  • 48.
    By: Anand Bobade(nmbobade@gmail.com) 13.3 Manage Stakeholder Engagement Proactively manage stakeholder engagement Engage stakeholders at appropriate project stage Re-confirm stakeholders continues commitment Meet stakeholders expectations through negotiation & communication. Communication is the key. Anticipate potential concerns & address issues
  • 49.
    By: Anand Bobade(nmbobade@gmail.com) 13.3 Manage Stakeholder Engagement -> ITTO Inputs (4) • Stakeholder Management Plan • Communications Management Plan • Change Log • Organizational Process Assets Tools & Techniques(3) • Communication methods • Interpersonal skills • Management skills Outputs(5) • Issue Log • Change Requests • Project Management Plan Updates • Project Documents Updates • Organizational Process Assets Updates
  • 50.
    By: Anand Bobade(nmbobade@gmail.com) 13.3 Manage Stakeholder Engagement -> Inputs Stakeholder Management Plan Communications Management Plan Change Log Organizational Process Assets
  • 51.
    By: Anand Bobade(nmbobade@gmail.com) 13.3 Manage Stakeholder Engag.->Inputs->Stakeholder MP Stakeholder Management Plan Contains the management strategies to effectively engage the stakeholders Contains data from Stakeholder Register Current & Desired engagement levels Interrelationship between stakeholders Stakeholder communication requirements Output of Plan Stakeholder Management process
  • 52.
    By: Anand Bobade(nmbobade@gmail.com) 13.3 Manage Stakeholder Engag.->Inputs-> Communication MP Communications Management Plan Stakeholder Communication requirements Information to be communicated Reason for distribution of information Who will receive the information Escalation process
  • 53.
    By: Anand Bobade(nmbobade@gmail.com) 13.3 Manage Stakeholder Engag.->Inputs->Change Log Change Log Use to document changes that occur during a project Communicate Changes & their impact to appropriate stakeholders Changes will go through Perform Integrated Change Control process
  • 54.
    By: Anand Bobade(nmbobade@gmail.com) 13.3 Manage Stakeholder Engag.->Inputs->OPA Organizational Process Assets Communication requirements Issue management procedures Change control procedures Historical information
  • 55.
    By: Anand Bobade(nmbobade@gmail.com) 13.3 Manage Stakeholder Engagement -> T&T Communication methods Interpersonal skills Management skills
  • 56.
    By: Anand Bobade(nmbobade@gmail.com) 13.3 Manage Stakeholder Engag.->T&T->Comm. methods Communication methods • Between 2 or more parties • Multi‐directional • Most Efficient way • Ex: Meetings, Phone calls, Instant messaging, video conferencing Interactive • Sent to Specific recepients • Distributed • No sure understood? • Ex: Letters, Memos, Reports, Emails, Press releases. Push • Used for large volume • Large audiences • Recipient to access contents at own discretion • Ex: E-Learning, Knowledge repositories Pull There are several communication methods that are used to share information among project stakeholders.
  • 57.
    By: Anand Bobade(nmbobade@gmail.com) 13.3 Manage Stakeholder Engag.->T&T->Interpersonal skills Interpersonal skills Building trust Resolving conflict Active listening Overcoming resistance to change
  • 58.
    By: Anand Bobade(nmbobade@gmail.com) 13.3 Manage Stakeholder Engag.->T&T->Management skills Management skills Facilitate consensus towards project objectives Influence people to support project Negotiate agreement to satisfy project needs Modify organizational behaviour to accept project outcome
  • 59.
    By: Anand Bobade(nmbobade@gmail.com) 13.3 Manage Stakeholder Engagement -> Outputs Issue Log Change Requests Project Management Plan Updates Project Documents Updates OPA Updates
  • 60.
    By: Anand Bobade(nmbobade@gmail.com) 13.3 Manage Stakeholder Engagement -> Process Flow
  • 61.
    By: Anand Bobade(nmbobade@gmail.com) Introduction – Stakeholder Management Processes 13.1 Identify Stakeholders • Identifying people, groups, or organizations that could impact or be impacted by a decision, activity, or outcome of the project 13.2 Plan Stakeholder Management • Developing appropriate management strategies to effectively engage stakeholders throughout the project life cycle, based on the analysis of their needs, interests, and potential impact on project success. 13.3 Manage Stakeholder Engagement • Communicating & working with stakeholders to meet their needs/ expectations, address issues as they occur, & foster appropriate stakeholder engagement in project activities through’t project life cycle. 13.4 Control Stakeholder Engagement • Monitoring overall project stakeholder relationships and adjusting strategies and plans for engaging stakeholders.
  • 62.
    By: Anand Bobade(nmbobade@gmail.com) 13.4 Control Stakeholder Engagement Monitoring overall project stakeholder relationships and adjusting strategies and plans for engaging stakeholders It will maintain or increase the efficiency and effectiveness of stakeholder engagement activities as the project evolves and its environment changes. Monitoring stakeholder relationships Adjusting strategies and plans Engaging stakeholders
  • 63.
    By: Anand Bobade(nmbobade@gmail.com) 13.4 Control Stakeholder Engagement -> ITTO Inputs (4) • Project Management Plan • Issue Log • Work Performance Data • Project Documents Tools & Techniques(3) • Information Management Systems • Expert Judgment • Meetings Outputs(5) • Work Performance Information • Change Requests • Project Management Plan Updates • Project documents Updates • OPA Updates
  • 64.
    By: Anand Bobade(nmbobade@gmail.com) 13.4 Control Stakeholder Engagement -> Inputs Project Management Plan Issue Log Work Performance Data Project Documents
  • 65.
    By: Anand Bobade(nmbobade@gmail.com) 13.4 Control Stakeholder Engagement -> T&T Information Management Systems Expert Judgment Meetings
  • 66.
    By: Anand Bobade(nmbobade@gmail.com) 13.4 Control Stakeholder Engagement -> Outputs Work Performance Information Change Requests Project Management Plan Updates Project Documents Updates OPA Updates
  • 67.
    By: Anand Bobade(nmbobade@gmail.com) 13.4 Control Stakeholder Engagement -> Process Flow
  • 69.
    By: Anand Bobade(nmbobade@gmail.com) Additional Resources Visit Slide Share website & you will find other Knowledge area presentation… Please share!!