This document discusses stakeholder management for projects. It begins by introducing stakeholder management and identifying stakeholders. It then discusses planning stakeholder engagement, managing engagement, and monitoring engagement. Key aspects covered include identifying stakeholders' interests and impact, developing communication plans, employing engagement strategies, addressing stakeholder concerns, and using feedback to improve engagement. The goal of stakeholder management is to effectively engage stakeholders throughout the project to achieve project success.

1. Project
Stakeholder Management
Maqsood Alam | 53472 Sultan Memhood |55857
Arshad Ali Anjum | 56622 Umair Zaman |50744

2. SCHEME
OF
PRESENTATION 1 Introduction
2 Identify Stakeholders
3 Plan Stakeholder Engagement
2
4 Manage Stakeholder Engagement
5 Monitor stakeholder Engagement
6 Practical Implication

3. 3
INTRODUCTION/ OVERVIEW

4. INTRODUCTION
Project
Stakeholders
Management
The process to identify the people, groups, or organizations that
could impact or be impacted by the project, to analyze stakeholder
expectations and their impact on the project, and to develop
appropriate management strategies for effectively engaging
stakeholders in project decisions and execution.
By PMBOK

5. INTRODUCTION
Project
Stakeholders
Management
Stakeholder
Management
The process of
identifying, prioritizing,
engaging, and
managing stakeholders
throughout a project or
initiative
Project Stakeholders
Stakeholders are
individuals, groups, or
organizations affected
by or having an interest
in the project

6. Project
Stakeholders
Management
IMPORTANCE
Improved
Communication
Effective stakeholder
engagement fosters open
communication and prevents
misunderstandings.
Reduced Risks
Understanding stakeholder
expectations helps identify
and mitigate potential risks.
Enhanced Decision-making
Active stakeholder involvement provides valuable insights and
perspectives for better decision-making.

7. KEY CONCEPTS
Project
Stakeholders
Management
Stakeholder Management Vital for Project
Success
 Early, structured approach crucial.
 Academic research highlights its impact.
Continuous Communication Key
 Open communication with all stakeholders.
 Identifying and managing issues promptly.
Iterative Process
 Review and update during key milestones.
 Ensures alignment with stakeholder
expectations.
Trends in Stakeholder Engagement
Broader stakeholder definitions
emerging.
Comprehensive identification and co-
creation practices.
Tailoring and Agile Considerations
Tailor processes to project uniqueness.
Agile emphasizes direct stakeholder
engagement and transparency.

8. PROCESS GROUP
Project
Stakeholders
Management
Identify
Stakeholders
Plan Stakeholder
Engagement
Manage
Stakeholder
Engagement
Monitor
Stakeholder
Engagement

9. OVERVIEW
Project
Stakeholders
Management

10. TOOLS AND TECHNIQUES
Project
Stakeholders
Management
Stakeholder Analysis
Identify
stakeholders'
interests, influence,
and potential impact
on the project
Communication Plans
Define how project
information will be
shared with
stakeholders
Engagement
Strategies
Develop approaches
to engage
stakeholders based on
their needs and
influence

11. 11
IDENTIFY STAKEHOLDERS

12. IDENTIFY STAKEHOLDERS
Project
Stakeholders
Management
Process of identifying project stakeholders regularly, analyzing and
documenting relevant information regarding their interests, involvement,
interdependencies, influence, and potential impact on project success
Primary
Stakeholders • High Influence, High Interest
Secondary
Stakeholders • Low Influence, Moderate Interest

13. IDENTIFY STAKEHOLDERS
Project
Stakeholders
Management
Make a list
of all the
stakeholders
Influence
Level of
Interest
Assess
stakeholder’s
ability to
participate
Stakeholders with High Interest and
Influence
Key Stakeholders
Success of Project depends upon
these key stakeholders

14. Project
Stakeholders
Management
CLASSIFYING STAKEHOLDERS – POWER GRID
high
Meet their Needs Key Players
low
Monitor
Show
Consideration
low high
Power
Interest
• Project Sponsor, Key
executive, Regulatory
authority
• Great Impact on Project’s
Decisions and Success
• Keep them informed
about project progress
• Senior Management
• Impact of project on
organization goals
• Periodic briefings or
updates to ensure they
are informed of major
milestones and critical
project change
• Project team/ end user,
Local Community
• Updates/ information
about the project
• Address their queries/
concerns promptly to
maintain their interest
• Employees in non-
project related role or
not directly impacted
• General updates about
the project's overall
progress
• Basic level of
communication

15. STAKEHOLDERS REGSITER
Project
Stakeholders
Management Stakeho
lder
Role/ Title Organizatio
n
Contact
Information
Interest/ Expectations Influence/
Impact
Engagement Plan
Sajid
Khan
Primary
Sponsor/
XEN
Pakistan
Public Works
Department
sajid@gmail.
com
 Funding
 compliance with
Pak PWD
standards
 Timely project
completion
 Adherence to
regulations
 High
 Decision
Making
 Budget
 Regular meetings
 Detailed project updates
 Approval for key project phases
 Budget reviews
 compliance reports
 Address concerns promptly
Umair Project Mngt/
Project
Manager
NESPAK umair@gmai
l.com
 Project execution
 Adherence to
schedule
 Budget control
 Quality assurance
 Safety protocols
 High
 Day-to-Day
Operations
 Daily/ weekly progress meetings
 Detailed reports
 Issue escalation
 Risk assessment and mitigation
plans
Gohar Regulatory
Body/
Planning
Officer
Planning
Commission
of Pakistan
gohar@gmai
l.com
 Compliance with
national
development
policies
 Environmental
standards
 Adherence to
regulations
 High
 Regulatory
Compliance
 Timely submission of required
documents
 Adherence to regulations
 Conduct environmental impact
assessments
 Address concerns raised by the
commission

16. 16
PLAN STAKEHOLDER ENGAGEMENT

17. PLAN STAKEHOLDER ENGAGEMENT
Project
Stakeholders
Management
 Process of developing approaches to involve project stakeholders based on
their needs, expectations, interests, and potential impact on the project
 The key benefit is that it provides an actionable plan to interact effectively
with stakeholders. This process is performed periodically throughout the
project as needed

18. Project
Stakeholders
Management
TOOLS AND TECHNIQUES
Expert Judgment
Expertise should be
considered from
individuals or groups
with specialized
knowledge or
training in various
topics related to
stakeholder
engagement.
Data Gathering
Benchmarking is a
valuable data-gathering
technique that can be
used for stakeholder
engagement to
compare information
from other
organizations or
projects.
Data Analysis
Techniques like
assumption and
constraint analysis,
and root cause
analysis are essential
for tailoring
appropriate
engagement
strategies.

19. Project
Stakeholders
Management
TOOLS AND TECHNIQUES
Decision Making
Stakeholder requirements need to
be prioritized and ranked, as do
the stakeholders themselves, to
effectively engage them in the
project.
Data Representation
Mind mapping and stakeholder
engagement assessment matrix are
valuable techniques for visually
organizing information about
stakeholders and their relationship to
the project.

20. OUTPUTS OF STAKEHOLDER ENGAGEMENT
Project
Stakeholders
Management
Stakeholder Engagement Plan
The stakeholder engagement plan is a component of the project
management plan that identifies the strategies and actions required to
promote productive involvement of stakeholders in decision making and
execution.

21. 21
MANAGE STAKEHOLDER ENGAGEMENT

22. Project
Stakeholders
Management
DEVELOPING STAKEHOLDER ENGAGEMENT PLAN
Collecting Input:
• Collating feedback and
suggestions from
stakeholders to
integrate into the
engagement plan.
Strategy Design:
• Creating a
comprehensive plan
that outlines
engagement activities,
communication
channels, and key
milestones.
Feedback Incorporation:
• Incorporating
stakeholder feedback at
every stage to ensure
ongoing support and
alignment with project
objectives.

23. STAKEHOLDER ENGAGEMENT STRATEGY
Project
Stakeholders
Management
1 Evaluate Stakeholder Needs
Understand the concerns and
requirements of key
stakeholders to align the
strategy with their
expectations.
2
Develop Engagement Plan
Create a comprehensive
plan outlining the approach
to engage and
communicate with
stakeholders effectively.
3 Implement Strategy
Put the engagement strategy
into action, ensuring
consistent and meaningful
interactions with stakeholders.

24. STAKEHOLDER CONCERNS
Project
Stakeholders
Management
Identify Issues
Recognize and categorize
stakeholder concerns for
tailored resolution strategies.
Address Grievances
Proactively handle and
resolve stakeholder
complaints to maintain
positive relationships.
Seek Feedback
Solicit input to understand stakeholder expectations and improve
engagement approaches.

25. Project
Stakeholders
Management
STAKEHOLDER ENGAGEMENT SUCCESS FACTORS
Active Listening
Recognize and categorize
stakeholder concerns for
tailored resolution strategies.
Empathy and Respect
Approach stakeholder
interactions with empathy and
respect to build trust and
relationship.
Iterative Feedback
Regularly seek and incorporate stakeholder feedback for continuous
improvement.

26. COMMUNICATION CHANNELS
Project
Stakeholders
Management
1 Multi-Channel Approach
2 Interactive Platforms
3 Feedback Loops

27. Effective expectation
management is crucial in any
project, as it plays a pivotal
role in ensuring successful
outcomes and maintaining
positive stakeholder
relationships throughout the
project lifecycle.
EXPECTATION MANAGEMENT
Project
Stakeholders
Management

28. Inform
• Provide accurate and timely information.
• Foster transparency to minimize misinterpretation.
Persuade
• Influence perceptions and address concerns.
• Build consensus through compelling arguments and evidence.
Align
• Identify common ground and clarify objectives.
• Ensure stakeholders move in the same direction for cohesion.
Motivate
• Recognize and address individual and collective motivations.
• Use incentives, recognition, and addressing concerns to keep stakeholders engaged.
Feedback
• Establish regular and constructive feedback loops.
• Actively seek and address stakeholder input for continuous improvement.
EXPECTATION MANAGEMENT
Project
Stakeholders
Management
FIVE PROCESSES - STAKEHOLDER EXPECTATIONS

29. 29
MONITOR STAKEHOLDER ENGAGEMENT

30. • Process of monitoring project stakeholder relationships and
tailoring strategies for engaging stakeholders through modification
of engagement strategies and plans.
• The key benefit of this process is that it maintains or increases the
efficiency and effectiveness of stakeholder engagement activities as
the project evolves and its environment changes. This process is
performed periodically throughout the project as needed.
MONITOR STAKEHOLDER ENGAGEMENT
Project
Stakeholders
Management

31. Continuous Monitoring
Implement continuous
monitoring techniques
to oversee stakeholder
relationships
consistently.
Data Analysis
Analyze stakeholder data
to identify potential areas
for improvement in
engagement strategies.
Feedback Loops
Create feedback loops
for stakeholders to
provide valuable
insights for engagement
enhancement.
MONITOR STAKEHOLDER ENGAGEMENT
Project
Stakeholders
Management
MONITORING STRATEGIES

32. 1 Assessment
Assess current engagement strategies and their effectiveness in stakeholder
relationships.
2 Modification
Modify engagement plans based on the assessment to tailor strategies to
stakeholder needs.
3 Implementation
Implement the modified engagement strategies to enhance stakeholder
relationships.
ADAPTING ENGAGEMENT TACTICS
Project
Stakeholders
Management

33. Consistent Communication
Maintain consistent and transparent communication channels with
stakeholders.
Customized Approach
Customize strategies based on specific stakeholder requirements for
higher impact.
Feedback Utilization
Actively utilize stakeholder feedback to improve engagement practices.
Project
Stakeholders
Management
EFFICIENCY AND EFFECTIVENESS

34. Trust Building
Implement
strategies focused
on building trust
and credibility with
stakeholders.
Engagement
Innovation
Innovate engagement
methods to captivate
stakeholders and
enhance
relationships.
Long-term Vision
Develop
engagement plans
with a long-term
vision to nurture
enduring
stakeholder
relationships.
Project
Stakeholders
Management
STAKEHOLDER RELATIONSHIP ENHANCEMENT

35. 35
PRACTICAL IMPLICATION

36. REFRAMING EDUCATION ACCOUNTABILITY IN PAKISTAN
• Girls Transition Rate Grades 5 to 6
• Summer Zone District
• Road works under KP-RAP
• Multi dimensional Poverty - Incidence
Executive Sponsors Foreign, Commonwealth and Development Office ( FCDO)
Department
Sponsor
Elementary and Secondary Education Department , Khyber-Pakhtunkhwa and
Punjab
Impact of project Improved public service delivery through enhanced participation of civil society .
Project Duration Jan2023 – December 2024
Project Scope To address the challenges related to civil society knowledge, capacities, and practices
related to social accountability, this project will deploy innovative approaches focusing on
the use of ‘actionable evidence’ and ‘multi-stakeholder procedural engagement’ to
extend and strengthen diverse civil society voices in education policy, planning, budgets
and accountability at district, provincial and national levels. The project will not only build
knowledge, networking, traction, and capacities of the civil society organizations, it will
also demonstrate practice-based learning during Year 2023

37. PROJECT TEAM
Project Director
Field
coordinator
Field teams
Manager MEL
Manager
Finance
Manager
Communication
Project Manager

38. • Absence of local, relatable data (Availability and Access)
• Nature & Scope of CSO Engagement
o Cross-sectoral focus; limited specialized area(s)
o Aiding in Service Delivery; participation and accountability is absent
o Absence of Networks and Alliances
o Lack of understanding of existing systemic entry points for
procedural engagement
o Capacity constraints
CONTEXT OF PROJECT

39. PROJECT OBJECTIVES
Objective 1:
Empowered civil society actors with requisite tools to leverage data and evidence to engage
with the government through informed policy dialogues besides conducting multi-level
monitoring and accountability in the education sector in a procedural manner
Objective 2:
Improved multi-level social accountability by establishing, capacitating and engaging Civil
Society Education Networks (CSENs) as local and national learning collaboratives.
Objective 3:
Improved procedural engagement for policy influencing and social accountability done
by the participating civil society groups

40. Objective 1:
Empowered civil society actors with requisite tools to leverage data and evidence to engage with the government
through informed policy dialogues besides conducting multi-level monitoring and accountability in the education
sector in a procedural manner
Output(s) Indicator(s)
Output 1.1.1 Generated data and evidence for tracking government’s education
policies, plans, commitments, and financing at provincial, district, and local levels
Number of citizen scorecards
developed
Number of budget trackers
developed
Output 1.1.2 Created online citizen portal for disseminating data and information on
education outcomes, facilities besides highlighting challenges from citizens’
perspectives and priorities
A functional online citizen
portal on education
outcomes
Output 1.1.3 Developed citizen monitoring reports and futuristic agenda Output 1.1.3 Developed
citizen monitoring reports
and futuristic agenda
MONITORING INDICATORS

41. Objective 2:
Improved multi-level social accountability by establishing, capacitating and engaging Civil Society Education
Networks (CSENs) as local and national learning collaboratives.
Output(s) Indicator(s)
Outcome 2.1 Civil society networks established for collective engagement and social
accountability
Number of CSENs and CEFs
established
Output 2.1.1 Established CSENs through stakeholder forums and orientation sessions Number stakeholder forums and
orientation sessions conducted
Outcomes 2.2 Civil society capacitated in evidence-based policy influencing and multi-
level accountability in the education sector
Number of training modules
developed
Number of training sessions
conducted
Output 2.2.1 Civil society organizations trained in data analysis, actionable evidence
generation, procedural accountability, policy influencing strategies, financial
transparency, and accountability
Number of civil society members
trained
Number of government officials
trained
MONITORING INDICATORS

42. Objective 3:
Improved procedural engagement for policy influencing and social accountability done by the participating
civil society groups
Output(s) Indicator(s)
Outcome 3.1 Civil society practices and engages in social accountability of education sector
policies, plans and services
Number of requests sent to the
government by civil society networks
Output 3.1.1 Government and civil society networks engaged in joint dialogues and meetings Number of dialogues and sessions held
Output 3.1.2 Civil society engaged with public representatives to share their findings and
recommendations
Number of sessions held
Output 3.1.3 Citizen network sessions held for participatory budgeting and reporting
recommendations to the government
Number of sessions held
Output 3.1.4 Citizen sessions organized to educate and mobilize larger community on key
educational challenges and context-specific solutions
Number of sessions held
Output 3.1.5 Success stories of localized collective actions documented and disseminated Number of success stories developed
and disseminated
MONITORING INDICATORS

43. IDENTIFICATION OF PROJECT STAKEHOLDERS
Primary Stakeholders
Project Implementation Unit
Government Education departments
Civil Society Education Network
Civil Society Organizations
Parents and Students
Secondary Stakeholders
Social Networks / Association of Networks
Political Capital
Business industry
Larger Community/ General Citizens
Media Groups

44. STAKEHOLDER ENGAGEMENT PLAN
-
1
2
3
4
5
6
7
8
9
Government Education
departments
Project Implementation Unit Civil Society Education Network Civil Society Organizations Parents and Students
Primary Stakeholders Impact, Influence and Interest
Impact Interest

45. STAKEHOLDER ENGAGEMENT PLAN
-
1
2
3
4
5
6
7
8
9
10
Social Networks / Association of
Networks
Political Capital Business industry Larger Community/ General
Citizens
Media Groups
SecondaryStakeholders Impact, Influence and Interest
Impact Interest

46. ENGAGING STAKEHOLDERS FOR IMPACTFUL
RESULTS
SUCCESS STORIES

47. Vacant Posts for
Teachers - Mansehra

48. GPS Faqir Kari &
GPS Zangi Khel
Lakki Marwat

49. Missing Facilities
Lakki Marwat

50. GPS Nawa Kali, Buner

51. GGPS Dhun, Gujrat
- Boundary Wall
- Gate and Windows

52. Thank You