Stakeholders are individuals, persons or organizations who are actively involved in the project or have interests that may be positively or negatively affected by the performance or completion of the project Stakeholders have varying levels of responsibility and authority and can change over the project life cycle.

1. Stakeholder Management
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2. • Stakeholders are individuals, persons or organizations who are actively involved in the project
or have interests that may be positively or negatively affected by the performance or
completion of the project
• Stakeholders have varying levels of responsibility and authority and can change over the
project life cycle
Who are Project Stakeholders?
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3. Relationship Between Stakeholders And Project
Project management team must continuously identify both external and internal
stakeholders
Project manager must manage the influence of various stakeholders in relation to the
requirements and balance stakeholders interest
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4. Project Stakeholder Processes
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5. 13.1 Identify Stakeholders
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6. 13.1 Identify Stakeholders
The process of (a) identifying all people, groups or organizations that could impact or be impacted by a
decision, activity or outcome of the project, (b) analyzing and documenting relevant information
regarding their interest, involvement, interdependencies, influence and potential impact on project
success
13.1 Identify Stakeholders
Inputs
1.Project charter
2. Procurement
documents
3. Enterprise
environmental
factors
4. Organizational
process assets
Tools &Techniques
1.Stakeholder
analysis
2. Expert judgment
3. Meetings
Outputs
1. Stakeholder
Register
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7. 13.1 Identify Stakeholders – Process Flow
4.1
Develop
Project
Charter
12.1
Plan
Procurement
Management
Enterprise /
Organization
5.2 Collect
Requirements
8.1
Plan Quality
Management
10.1 Plan
Communications
Management
11.1
Plan Risk
Management
11.2 Identity
Risks
12.1 Plan
Procurement
Management
13.1
Identity
Stakeholders
13.2 Plan
Stakeholder
Management
Stakeholder
register
Procurement
documents
Project charter
Organizational
Process assets
Enterprise
Environmental
factors
Stakeholder
register
Project Stakeholder Management
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8. Stakeholder Analysis
• Identifies stakeholders interests, influence, and expectations and relates them to the purpose
of the project
In StakeholderAnalysis, consideration is given to such questions as:
 Are they interested in the project succeeding?
 Will they benefit from the success of the project?
 Will they openly support the project, or not?
 Are they ambivalent ?
 Do they have reasons for wanting the project to fail?
 If their views are negative or ambivalent, can they be persuaded to change?
• A technique of systematically gathering and analyzing quantitative & qualitative information
to determine whose interests should be taken into account throughout the project
Identify Stakeholders –T &T
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9. Identify the potential impact OR support, each stakeholder could generate
Power
Interest
HIGH
HIGH
LOW
LOW
People need to be kept in loop,
you need these people to keep
satisfied with the project even if
they aren’t interested in it
Are the decision makers who
have the biggest impact on
project success, so closely
manage their expectations
You shouldn’t have to worry too
much about the people as they
require the least amount of
attention i.e. monitor
People should be kept in the
loop as the project progresses, If
they are kept informed your
project will get good buzz
Power - level of authority and
Interest - level of concern regarding the project outcomes
.. Power/interest grid
Stakeholders Analysis: Power / Interest Grid -Model
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10. 13.2 Plan Stakeholder Management
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11. The process of developing appropriate management strategies to
effectively engage stakeholders through the project life cycle, based on
analysis of their needs, interest and potential impact on project success
13.2 Plan Stakeholder Management
Inputs
1. Project
management plan
2. Stakeholder
3. Register
4. Enterprise
environmental
factors
5. Organizational
process assets
Tools &Techniques
1. Expert judgment
2. Meetings
3. Analytical
techniques
Outputs
1. Stakeholder
management
plan
2. Project
documents
updates
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12. 13.2 Plan Stakeholder Management– Process Flow
4.1
Develop
Project
Charter
Enterprise /
Organization
Project
Documents
5.2
Collect
Requirements
13.2 Plan
Stakeholder
Management
13.3 Manage
Stakeholder
Engagement
Stakeholder
Management plan
Organizational
process assets
Enterprise
Environmental
factors
Project
Management
plan
Project
Documents
updates
Project Stakeholder Management
13.1 Identity
Stakeholders0
Stakeholder
register
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13. AnalyticalTechniques
• Current engagement levels of Stakeholders need to be routinely compared to planned
engagement levels that have been deemed essential for successful project completion
• Stakeholder engagement throughout the life cycle of the project is considered critical to
project success
• The engagement level of the Stakeholders can be classified as follows:
 Unaware: Unaware of project and potential impacts
 Resistant: Aware of project and potential impacts and resistant to change
 Neutral: Aware of project yet neither supportive nor resistant
 Supportive: Aware of project and potential impacts and supportive to change
 Leading: Aware of project and potential impacts and actively
engaged in ensuring the project is a success
Plan Stakeholder Management –T &T
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14. Stakeholder Engagement Assessment Matrix
• The current engagement can be documented using the
stakeholder EngagementAssessment Matrix, where C indicates
the current engagement and D indicate the desired engagement
Actions and communication required to close the gap can be
identified by the project team using expert judgment
Stakeholder Unaware Resistant Neutral Supportive Leading
Stakeholder 1
C D
Stakeholder 2
C D
Stakeholder 3
D C
Plan Stakeholder Management –T &T
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15. Stakeholder Management plan:
• Desired and current engagement levels of stakeholders
• Scope and impact of change to stakeholders
• Identified interrelationships and potential overlap between stakeholders
• Stakeholder communication requirements
• Information to be distributed to stakeholders , including language, format, content, and level
of detail
• Reason for the distribution of that information
• Timeframe and frequency for distribution of required information to stakeholders
• Method for updating and refining stakeholder management plan
• Stakeholder management strategy
Plan Stakeholder Management - Output
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16. Example : Stakeholder Management Strategies
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17. 13.3 Manage Stakeholder Engagement
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18. The process of developing appropriate management strategies to
effectively engage stakeholders through the project life cycle, based on
analysis of their needs, interest and potential impact on project success
13.3 Manage Stakeholder Engagement
Inputs
1. Stakeholder
management plan
2. communications
management plan
3. Change log
4. Organizational
process assets
Tools &Techniques
1. Communication
methods
2. Interpersonal
skills
3. Management
skills
Outputs
1. Issue log
2. Change
requests
3. Project
management
Plan updates
4. Project
documents
updates
5. Organizational
process assets
updates
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19. 13.3 Manage Stakeholder Engagement – Process Flow
10.1 Plan
Communicati
ons
Management
Project
Documents
10.3 Control
Communications
13.3 Manage
Stakeholder
Engagement
13.4 Control
Stakeholder
Engagement
Issue log
Chang log
Communication
management
plan
Project
Documents
updates
Project Stakeholder Management
13.2 Plan
Stakeholder
Management
Stakeholder
Management plan
4.5 Perform
Integrated
Change
Control
4.2 Develop
project
managements
plan
4.5 Perform
Integrated
change Control
9.4 Manage
projectTeamEnterprise /
Organization
Organizational
Process assets
Organizational
Process assets updates
Change requests
Project
Management
Plan updates
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20. • Engaging stakeholders at appropriate project stages to obtain or confirm their continued
commitment to the success of the project
• Managing stakeholder expectations through negotiation and communication, ensuring project
goals are achieved
• Addressing potential concerns that have not yet become issues and anticipating future
problems that may be raised by stakeholders
• Clarifying and addressing issues that have been identified
Manage Stakeholder Engagement - Activities
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21. Management Skills
Used here to coordinate and harmonize the group toward accomplishing the project
objectives. Such management skills might include:
• Facilitating consensus toward project objectives
• Influencing people to support the project
• Negotiating agreements to satisfy project needs
• Modifying organizational behaviour to accept the project outcomes
Interpersonal Skills
Applied by the project manager to manage stakeholders expectations, such skills might include,
above all:
• Building trust
• Resolving conflict
• Active listening
• Overcoming resistance to change
Manage Stakeholder Engagement –T &T
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22. 13.4 Control Stakeholder Engagement
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23. Control Stakeholder Engagement is the process of (a) monitoring overall project stakeholder
relationships and (b) adjusting strategies and plans for engaging stakeholders
13.4 Control Stakeholder Engagement
Inputs
1. Project management
plan
2. Issue log
3. Work performance
data
4. Project documents
Tools &Techniques
1. Information
management
systems
2. Expert judgment
3. Meetings
Outputs
1. Work
performance
information
2. Change requests
3. Project
management Plan
updates
4. Project
documents
updates
5. Organizational
process assets
updates
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24. 13.4 Control Stakeholder Engagement – Process Flow
4.3 Direct
and Manage
ProjectWork
4.5 Perform
Integrated
Change Control
13.4 Control
Stakeholder
Engagement
Change Requests
Project Management
Plan
Work
performance
Project Stakeholder Management
13.3 Manage
Stakeholder
Management
Issue log
4.2 Develop
project
managements
plan
Enterprise /
Organization
4.4 Monitor and
Control Project
work
Project
Documents
Project
documents
Project documents
updates
Work performance
information
Organizational
Process assets
updates
Project
Management
Plan updates
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25. • An information management system provides a standard tool for the project manager to capture,
store and distribute information to stakeholders about the project cost, schedule progress, and
performance
• It also allows the project manager to consolidate reports from several systems and facilitate
report distribution to the project stakeholders
Distribution formats may include :
• Table reporting
• Spreadsheet analysis
• Presentations
• Graphical capabilities can be used to create visual representations of project
performance information
Information Management System
Control Stakeholder Engagement –T &T
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26. End of Chapter Quiz: PMP Questions 1/3
Q.1 Dan is a senior project manager. He has been assigned to work on a new important project. He is currently
documenting Project Manager Assigned and Authority Level, High Level Projects Risks. What else he need to
write in that document?
(A) Measurable Project Objectives
(C) Stakeholders Requirements
(B) ProjectApproval Requirements
(D)All of the above
Q.2 Jack is currently working as a manager in Spark Logistics. He has been given responsibility for moving infrastructure of
Manoj Consulting Services to the newly procured office. He is currently identifying stakeholders of your project. Which of the
following people's expectations should be closely managed as per salience model?
(A) Interest – Legitimacy
(C) Power - Urgency
(B) Legitimacy - Power
(D) Power - Legitimacy - Urgency
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27. End of Chapter Quiz: PMP Questions 2/3
Q.3 An important part of stakeholder analysis is documenting quantifiable expectations. Which one of these expectations are
quantifiable?
(A) Project must reduce 15% cost of the Product.
(C)A&B
(B) Project should follow 6 sigma process
(D) improve upon present customer satisfaction level of 7.5
Q.4 You are working as a Project Manager in an leading consulting company. You have been assigned a new project. You have
already identified stakeholders and gathered other relevant information, such as their roles, departments, interests, knowledge,
expectations, and influence levels.What would you do next?
(A) Start assessing how key stakeholders are likely to react
or respond in various situations
(C) Start working on engagement strategy for each one of
them
(B) Analyze the potential impact or support each stakeholder
could generate
(D) None of the above
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28. End of Chapter Quiz: Solutions 3/3
Q.1 CorrectAnswer is D.
Explanation: Project charter is very important as it contains Project Title, Description, Duration, Initial Risks
identified, Measurable Project Objectives, Project Approval Requirements and Stakeholders Requirements.
Q.2 CorrectAnswer is D.
Explanation: Stakeholders with Power, legitimate demands and urgency are required to be managed closely. .
Q.3 CorrectAnswer is A
Explanation. Correct option is A. 15% reduction of present product cost is a very clear quantifiable expectation.
Option B is about following a stringent process involving six sigma methodology. Option D mentions regarding
improvement upon present customer satisfaction level but not quantifies clearly as to what is customer
satisfaction level that organization is aiming for.
Q.4 CorrectAnswer is B
Explanation: Impact Analysis is followed by stakeholder classification and then, approach strategy is prepared for
each stakeholder.
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29. Thank you
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