Chap 10.2 Manage Communication

PMBOK 6 - All rights reserved; By: Anand Bobade (nmbobade@gmail.com)
Chapter 10 –
Project Communication Management
PMP
Trainer: Anand BobadePMBOK 6th Edition, 2019, All rights reserved.
Manage
Communication
SIXTH EDITION

10.2 Manage Communications
L : Lesson
Overview
Manage Communication Definition
Manage Communication ITTO
Communication channels
Communication Skills
Project Reporting
Review

Plan Communication
Manage
Communication
Monitor
Communication
Project communication Management processes
P E MC

It is the process of creating, collecting, distributing, storing, retrieving, and
the ultimate disposition of project information in accordance to the
communications management plan.
The key benefit of this process is that it enables an efficient and
effective communications flow between project stakeholders.
Ensure Information being:
Appropriately generated
Received
Understood
Stakeholder can request:
Further information
Clarification
Discussion
Manage Communications

Techniques & Considerations for effective communications
Management:
Sender Receiver model Choice of Media Writing style
Meeting management &
Presentation Techniques
Facilitation Techniques Listening Techniques
Manage Communications

It is the process of creating, collecting, distributing, storing, retrieving, and
the ultimate disposition of project information in accordance to the
communications management plan.
The key benefit of this process is that it enables an efficient and
effective communications flow between project stakeholders.
Creating Collecting Distributing
Storing Retrieving Disposition
Manage Communications process definition

Manage Communications -> ITTO
Communication technology
Communication methods
Communication skills
Project Management
Information system
Project reporting
Interpersonal and team skills
Meetings
Project Communication
PMP updates
Project document
updates
OPA updates
Inputs Tools & Techniques Outputs
Project Management
Plan
Project documents
Work Performance
reports
Enterprise environmental
factors
Organizational process
assets

Manage Communications->Inputs
Project Management
Plan
Project documents
Work Performance
reports
Enterprise
environmental factors
Organizational
process assets

Project
Management Plan
Manage Communications->Inputs -> Project Management Plan
Resource
Management plan
Stakeholder
engagement plan
Communication
Management plan
Following subsidiary plans will provide key inputs.

Project documents
Following Project documents will provide key inputs.
Manage Communications->Inputs -> Project documents
Change Log Issue log
Lessons
learned
register
Quality reports
Stakeholder
Register
Risk Report

Work Performance
reports
Collection of Project performance information that will facilitate discussion & to create communication
Manage Communications->Inputs -> Work Performance reports

Organization Culture & structure,
Government or industry standards & regulations
Project Management Information System
Policies, Procedures, Processes & guidelines
Templates, Historical information
Manage Communications->Inputs -> EEF & OPA
Enterprise
environmental factors
Organizational
process assets

Manage Communications->Tools & Techniques
Communication
technology
Communication
methods
Communication skills
Project Management
Information system
Project reporting
Interpersonal and
team skills
Meetings

Communication
skills
Following Communication skills will be used to manage communications.
•Clear purpose, relationships,
information sharing, leadership
Communication
competence
•Coach, mentor, negotiateFeedback
•Body language, gestures, voice tone,
facial expressions, mirroring, eye
contact
Nonverbal
•formal, based on the needs of the
audience and project objectives
Presentations
Manage Communications->T&T -> Communication skills

Project Management
Information system
Project information is managed & distributed via:
Sign-off
documents,
Letters, Memos
& reports
Hard‐copy - Document
management
E‐mail, fax, voice
mail, telephone,
video and web
conferencing,
websites, and
web publishing
Electronic
Communications
Management
Web interfaces to
scheduling and
Project
management
software
PMIS
Manage Communications->T&T->PMIS

Project reporting
Collect & distribute project information:
Status Report (Where the project
now stands)
Progress Report (What has been
accomplished)
Trend Report (If performance is
improving or deteriorating)
Forecasting Report (Future project
status and performance)
It involves:
Periodic collection of information Analysis of baseline vs. actuals
Understand & communicate
progress
Manage Communications->T&T-> Project reporting

Project reporting
Reports needs to provide information at appropriate level for each
audience. Elaborate status report may include:
Analysis of past performance
Analysis of project forecasts
Current status of risks and issues
Work completed during the period
Work to be completed in the next period
Summary of changes approved in the period
Other relevant information, which is reviewed and discussed.
Manage Communications->T&T-> Project reporting

Interpersonal and
team skills
Following Interpersonal and team skills will be used:
Manage Communications->T&T-> Interpersonal and team skills
Active listening
Conflict
management
Political
awareness
Cultural
awareness
Meeting
management
Networking

Manage Communications -> Output
Project
Communication
PMP updates
Project document
updates
OPA updates

Project
Communication
Project communication
includes:
Performance
reports
Deliverables
status
Schedule
progress
Cost incurred
Factors that influence Project Communications:
Urgency &
Impact
Method of
delivery
Level of
confidentiality
Manage Communications -> Output -> Project Communication

PMP updates
Manage Communications -> Output -> PMP updates
Stakeholder engagement
plan
Communication
Management plan
Following subsidiary plans may get updated.

Project document
updates
Following Project documents may get updated.
Manage Communications -> Output -> Project document updates
Issue log
Lessons learned
register
Project Schedule
Risk Register
Stakeholder
Register

OPA updates
Stakeholder notifications & Feedback
Project reports
Project presentations, Project records
Lessons learned documentation
Manage Communications -> Output -> OPA updates

Manage Communication -> Review
Manage Communication Definition
Manage Communication ITTO
Communication channels
Communication Skills
Project Reporting
PMIS

Chap 10.2 Manage Communication

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Chap 10.2 Manage Communication