This document defines organizational conflict and describes its types and nature. It discusses substantive and emotional conflict, and how conflict differs from competition. It outlines various levels of conflict including intra-individual, inter-individual, intra-group, inter-group, intra-organizational, and inter-organizational. The document also lists some potential positive and negative effects of conflict. Finally, it introduces several approaches for resolving conflict, such as avoidance, competition, accommodation, compromise, and collaboration.

1. ORGANIZATIONAL
CONFLICT
BY,
S.SANJANA CHOUHAN

2. DEFENITION
 According to Joe Kelly ,” conflict is defined as opposition or
disagreement between persons, groups or ideas “.
 A conflict is serious disagreement or argument between two or more
persons.
 Conflict is an unavoidable part of our everyday professional and
personal lives.

3. TYPES OF CONFLICT
• Task-oriented
• Dealing with organizational
goals , productivity, service.
SUBSTANTIVE
CONFLICT
• Clash of personalities
• Angry, fear, misunderstanding.
EMOTIONAL
CONFLICT

4. NATURE OF CONFLICT
 CONFLICT IS DIFFERENT FROM COMPETITION :
Competition takes place when individuals or
groups have incompatible goals but do not interfere with each other as
they try to attain their respective goal.
FOR EXAMPLE: In sports, track events are the example of
competition because every runner tries to run faster but they are not
allowed to interfere with each other. While cricket , hockey are the
example of both conflict and competition.

6.  INTRRA INDIVIDUAL CONFLICT : These conflict arises within
a person. These conflicts are generally related to the goals a person
wants to achieve or roles in the manner he wants to achieve.
 FOR EXAMPLE: A secretary may have to lie on instructions that his
BOSS is not in the office to avoid an unwanted visitor or an unwanted
telephone calls.
 INTER INDIVIDUAL CONFLICT : Conflict arises between two or
more individuals have competition to achieve scarce things such as
status , power , position , promotion .

7.  INTRA GROUP CONFLICT : The conflict arises within the
group’s members which often affect group’s performance .
 The way the two sons of late Dhirubhai Ambani are fighting on
ownership and control of reliance individual is an typical example.
 INTER GROUP CONFLICT : The conflict arises out of
interaction of various groups. Between groups , departments in an
organization.

8.  INTRA ORGANISATIONAL CONFLICT : The conflict arises
with in various levels and departments of organisation.
• Horizontal conflict
• Vertical conflict
• Multi-channel conflict

9.  INTER ORGANISATONAL CONFLICT : The
conflict arises between the organisation.
 Conflict between head office and manufacturing unit.

10. I
1. Increased involvement.
2. Innovation and creativity.
3. Personal growth and
change.
4. Clarification of personal
objectives.
5. Improve the quality on
decision making.
1. Unresolved anger .
2. Personality clashes.
3. Misunderstanding.
4. Wastage of resources.
5. Delayed information.
6. Tension.
7. Task becomes
secondary.

11. CONFLICT RESOLUTION
1. AVOIDANCE 2. COMPETITION

12. 3. ACCOMMODATION 4. COMPROMISE

13. 5. COLLABORATION

15. THANK YOU