Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
CONFLICT.pptx
1. Conflict -
• A situation in which someone believes that his or her own
needs have been denied.
• Implies disagreement, discord, and friction among
members of a group; where words, emotions, and actions
to produce disruptive effects.
• A state of incompatibility of ideas between two or more
parties or individuals.
2.
3. What is Conflict?
Opposition
A clash of opposing ideas/interest
Disagreement
Fight or battle
Contention
Hostility
Be incompatible
Struggle
4. Symptoms Of Conflict
Tensions.
Work not done properly.
Disastrous meetings.
Anger occurs quickly and easily.
Absenteeism.
Competition
Decreased rate of interaction
Low trust and Suspicion
Hostility
5. Symptoms Of Conflict
Accidents and errors become more frequent.
Disagreements become more pronounced.
• The employee (or employees) involved display no
desire to communicate.
• Bad tempers are evident.
• Productivity is falling.
• Morale is slipping.
6. Causes of Conflict
Opposing viewpoints or opinions
Emotions
Selfishness
Breach of faith and trust
Miscommunication or misunderstandings
Assumptions
Underlying stress and tension
Ego problems
7. Levels of Conflict
Conflict can occur at three levels namely: Individual level
,Interpersonal level, Group or organizational level.
9. How do we see conflict
• Traditional view
– Conflict is bad
– Caused by trouble-makers
– Should be avoided
• Human Relation view
– Conflict is natural
– It is inevitable
– Cannot be eliminated
• Interactions view
– Conflict is necessary
– It can be negative or positive
– It effects group performance
10. Lack of trust
Our complaints
are trivialized
No action
gets taken! They only take
defensive
action
Types of Conflict
11. INTRAPERSONAL CONFLICT- Conflict within the
individual.
Approach conflict: an individual must choose
among alternatives, each of which is expected to
have a positive outcome. – Functional Conflict
Avoidance conflict: an individual must choose
among alternatives, each of which is expected to
have a negative outcome – Dysfunctional Conflict
12. INTERGROUP CONFLICT-
An overt expressions of tensions between goals or
concerns of one group or those of another
group. There are opposing interests, group
boundaries or group differences involved.
The conflict is directly or indirectly related to culture
group identities. Sources of this type conflict
includes: Competing Goals; Competition of
Resources; Cultural Differences; Power
Discrepancies; Assimilation vs. Preservation of
micro cultural identity.
13. INTRAGROUP CONFLICT - This type of
conflict is conflict between the group
members. There are two types of conflict:
Relationship conflict - Relationship conflict
exists when there are interpersonal
incompatibilities among group members,
which typically includes tension, animosity,
and annoyance among members within a
group.
Task conflict - Exists when there are
disagreements among group members about
the content of the tasks being performed,
including differences in viewpoints, ideas, and
opinions.
17. Conflict Continuum
I win, you lose (competition—A)
I lose or give in (accommodate—B)
We both get something (compromise—C)
We both “win”(collaborate—D)
18. Characteristics
1. Ignoring conflicts and hoping they’ll go away
2. Putting problems under consideration or on
hold
3. Use of secrecy to avoid confrontation
Avoiding
22. Characteristics
• problem-solving carriage
• tackle differences
• sharing ideas and information
• seeing problems and conflicts as
challenges
When to use
• find an integrative solution when
both sets of concerns are
important
• objective is to learn
Collaboration
37. Conclusion
Conflict is neither good nor bad .It’s inevitable.
All unresolved conflict weakens relationships
All unresolved conflict decreases productivity &
lowers performance.
When managed properly it can be a catalyst for
growth but when managed poorly it can be
disastrous.
Productivity is GREATEST with a MODERATE
amount of conflict. Productivity is LOWEST when:
There is no conflict (laissez-faire attitude)
There is too much conflict (high anxiety, tension)
-