The document discusses the causes and stages of conflict. It defines conflict as an expressed struggle between parties with incompatible goals, scarce resources, or interference. The main causes of conflict discussed are conflicting resources, styles, perceptions, goals, pressures, roles, personality differences, and misunderstandings. The stages of conflict are analysis, confrontation, and resolution. In analysis, the best strategy is determined and sources identified. Confrontation involves storytelling. Resolution includes brainstorming solutions, choosing one, and agreeing to monitor changes.

2. CAUSES AND STAGES OF CONFLICT

Presented To:
Dr. Naveed Akhtar

Presented By:
Ijaz Ahmed
M Yasir Iqbal
Waqar Aftab

3. OVERVIEW
 Definition
of Conflict
 Causes of Conflict
 Stages of Conflict

4. DEFINITION OF CONFLICT
“Conflict is an expressed struggle between at
least two interdependent parties who perceive
incompatible goals, scare resources, and
interference from others in achieving their
goals.”

5. CAUSES OF CONFLICT
Definition
There is rarely a single cause of violent
conflict, although it may be triggered by a
single event. Rather, there are multiple causes.

6. CAUSES OF CONFLICT
1.
There are different types of causes of conflict
which are as follows.
Conflicting Resources
We all need access to certain resources to do
our jobs well. When more than one person or
group need access to a particular resource,
conflict can occur.

7. CAUSES OF CONFLICT
Tools to Over-Come Conflicting Resources
 Win-Win Negotiation
 Influence Model

8. CAUSES OF CONFLICT
2.
Conflicting Styles
Everyone works differently, according to his
or her individual needs and personality. For
example, some people love the thrill of getting
things done at the last minute, while others
need the structure of strict deadlines to
perform. However, when working styles
clash, conflict can often occur.

9. CAUSES OF CONFLICT
Tools to Over-Come Conflicting Styles
 Myers-Briggs Personality Test

10. CAUSES OF CONFLICT
3.
Conflicting Perception
All of us see the world through our own lens,
and differences in perceptions of events can
cause conflict, particularly where one person
knows something that the other person
doesn't know, but doesn't realize this conflict
can often occur.

11. CAUSES OF CONFLICT
Tools to Over-Come Conflicting Perception
 Communicating openly with your team

12. CAUSES OF CONFLICT
4.
Conflicting Goals
Sometimes we have conflicting goals in our
work. For example, one of our managers might
tell us that speed is most important goal with
customers. Another manager might say that indepth, high-quality service is the top priority. It's
sometimes quite difficult to reconcile the two,
conflict can often occur.

13. CAUSES OF CONFLICT
Tools to Over-Come Conflicting Goals
Goal must be clear

14. CAUSES OF CONFLICT
5.
Conflicting Pressures
We often have to depend on our colleagues to get
our work done. However, what happens when
you need a report from your colleague by noon,
and he's already preparing a different report for
someone else by that same deadline.
Conflicting pressures are similar to conflicting
goals, the only difference is that conflicting
pressures usually involve urgent tasks, while
conflicting goals typically involve projects with
longer timelines.

15. CAUSES OF CONFLICT
Tools to Over-Come Conflicting Pressures
 Reschedule tasks and deadlines.

16. CAUSES OF CONFLICT
6.
Conflicting Roles
Sometimes we have to perform a task that's outside our
normal role or responsibilities. If this causes us to step
into someone else's "territory," then conflict and power
struggles can occur. The same can happen in reverse sometimes we may feel that a particular task should be
completed by someone else.
Conflicting roles are similar to conflicting perceptions.
After all, one team member may view a task as his or
her responsibility or territory. But when someone else
comes in to take over that task, conflict occurs.

17. CAUSES OF CONFLICT
Tools to Over-Come Conflicting Roles
 Team Character

18. CAUSES OF CONFLICT
7.
Personality Differences
Imagine that your boss has just asked you to
perform a task that conflicts with your ethical
standards. Do you do as your boss asks, or do
you refuse? If you refuse, will you lose your
boss's trust, or even your job.
When our work conflicts with our personal
values like this, conflict can quickly arise.

19. CAUSES OF CONFLICT
Tools to Over-Come Personality Differences
 Ethical Leadership

20. CAUSES OF CONFLICT
8.
Misunderstandings
Substandard communication is one of the top
reasons for conflict in and out of the office.
Incomplete or inaccurate data or information can
lead to conflict.
Often these conflicts involve disagreements over
what is best in a given situation.

21. CAUSES OF CONFLICT
Tools to Over-Come Misunderstandings
 Effective Listening Techniques
 Keep Records of Communications

22. CAUSES OF CONFLICT
9.
Competition
Sometimes quotas and incentives can make it
easy to forget the big picture. We stop seeing
others as team members and start to see them as
competitors. Healthy competition is a good
motivator, but sometimes it inspires antiproductive behaviour and conflict arise.

23. CAUSES OF CONFLICT
Tools to Over-Come Competition
 Managing your own Emotions

24. STAGES OF CONFLICT
Stage 1
Stage 2
Analysis
Confrontation
 Decide strategy
Story telling
 Dictation
 Arbitration
 Negotiation
 Identify all
conflict sources
Stage 3
Resolution
•Brainstorm
solutions
•Choose
solution
•Agree to
monitor/change

25. STAGES OF CONFLICT
STAGE 1: ANALYSIS
Determine best strategy to use
 Dictation
 Arbitration
 Negotiation
 Identify all sources of conflict


26. STAGES OF CONFLICT
STAGE 1: ANALYSIS

Dictation is best when:
 parties are irrational
 no trust exists
 too angry to be realistic
 have mental health issues
 alcohol or drugs are involved
 when violent behavior is potential
 parties have poor communication skills
 there are time constraints

27. STAGES OF CONFLICT
STAGE 1: ANALYSIS
Negotiation is best when:
 parties are rational
 parties want to work out a solution together
 some trust still exists
 there are no time constraints
 Arbitration
 same as mediation but use when parties get
stuck during mediation


28. STAGES OF CONFLICT
STAGE 1: ANALYSIS
FISHER URY’S NEGOTIATION MODEL
Don’t react
 Don’t argue
 Don’t reject
 Don’t push
 Minimize escalation


29. STAGES OF CONFLICT
STAGE 2: CONFRONTATION

Story Telling

30. Stages of conflict
Stage 3: Resolution
 Problem
and sources have been identified
 Alternative resolutions are brainstormed
 Mutually agreeable solution chosen
 Agreement to monitor changes in the future

31. THANK YOU