This document defines conflict and discusses different types of conflict. It begins by defining conflict as the expression of hostility, negative attitudes, and misunderstanding. It then discusses three views of conflict: the traditional view which sees conflict as negative, the human relations view which sees conflict as natural and sometimes beneficial, and the modern view which sees a minimum level of conflict as necessary for group performance. The document outlines types of functional/constructive and dysfunctional/destructive conflict and different levels of conflict including individual, group, organizational, intra-group, and inter-group conflict.
Conflict Management and conflict resolution techniquesHemanth M
Conflict is an inevitable and unavoidable part of our everyday professional and personal lives. This ppt concentrates on identifying and resolving the conflict in the organization.
Conflict
nature
Functional vs Dysfunctional
Positive Consequences of conflict
Negative Consequences of conflict
Stages
Conflict and performance
Type of conflict
Intra Individual conflict
Inter personal conflict
inter group conflict
Organizational conflict
Conflict Management conflict
Conflict Management and conflict resolution techniquesHemanth M
Conflict is an inevitable and unavoidable part of our everyday professional and personal lives. This ppt concentrates on identifying and resolving the conflict in the organization.
Conflict
nature
Functional vs Dysfunctional
Positive Consequences of conflict
Negative Consequences of conflict
Stages
Conflict and performance
Type of conflict
Intra Individual conflict
Inter personal conflict
inter group conflict
Organizational conflict
Conflict Management conflict
Title: Conflict Management Essentials
Slide 1: Title Slide
Title: Conflict Management Essentials
Subtitle: Navigating Challenges in the Workplace
Your Name
Date
Slide 2: Introduction
Briefly introduce the topic of conflict management.
Explain why it's essential in the workplace.
Set the tone for the presentation.
Slide 3: Understanding Conflict
Define conflict and its types (e.g., interpersonal, intrapersonal, organizational).
Provide examples of common workplace conflicts.
Slide 4: Causes of Conflict
Identify common causes of conflict in professional settings.
Discuss the role of miscommunication and misunderstandings.
Slide 5: The Impact of Conflict
Highlight the negative consequences of unresolved conflicts.
Emphasize how conflicts can affect productivity, morale, and relationships.
Slide 6: Conflict Resolution Styles
Present different conflict resolution styles (e.g., avoidance, accommodation, collaboration).
Explain when each style is most appropriate.
Slide 7: Conflict Resolution Process
Outline a step-by-step conflict resolution process.
Include strategies for active listening and empathy.
Slide 8: Communication Skills
Provide tips on effective communication during conflicts.
Address non-verbal communication and body language.
Slide 9: Managing Emotions
Discuss the importance of emotional intelligence in conflict management.
Offer techniques for managing emotions during disputes.
Slide 10: Mediation and Third-Party Involvement
Explain the role of mediation in resolving conflicts.
Discuss when and how to involve a third party (e.g., HR, supervisor).
Slide 11: Case Studies
Share real-world examples of conflict scenarios and their resolutions.
Highlight successful conflict management techniques.
Slide 12: Conflict Prevention
Offer strategies for preventing conflicts before they escalate.
Emphasize the importance of creating a positive work environment.
Slide 13: Tools and Resources
Mention conflict management tools and resources available to employees.
Include books, courses, and conflict resolution software.
Slide 14: Q&A
Open the floor for questions and discussion.
Slide 15: Conclusion
Summarize key points.
Reinforce the importance of conflict management skills.
Thank the audience for their attention.
Slide 16: Contact Information
Provide your contact details for further inquiries.
Slide 17: Thank You
Express your gratitude for the audience's time and attention.
Invite them to connect with you for more information.
Slide 18: Additional Resources
List recommended reading materials or websites for further learning.
Slide 19: References
Cite any sources or references used in the presentation.
Slide 20: Questions?
Reiterate the opportunity for questions and discussion.
Remember to use engaging visuals, concise text, and clear graphics to complement your presentation on SlideShare.net. Keep the slides visually appealing and ensure that the content flows logically to effectively convey the importance of conflict management in the workplace.
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
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The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
2. WHAT IS CONFLICT
Conflict can be defined in many ways and can be
considered as an expression of hostility , negative
attitudes , aggression and misunderstanding .
Conflict may emerge between different
organisations or within organisations , or between
organisations and their social and political
environments .
3. • A conflict is serious disagreement or argument
between two or more persons
4. Definitions Of Conflict
• According to Joe Kelly , “ Conflict is defined as
opposition or dispute between persons,
groups or ideas ”.
• According to Follett, “ Conflict is the
appearance of difference , difference of
opinions, of interests ” .
5. Views on conflict
(1930-1940)
Traditional view:
The early approach to
conflict assumed that
all conflict was bad.
Conflict was viewed
negatively, and it was
usedwith such terms as
violence, destruction.
6. conti…
• Human Relations view (1940-1970) : The human
relations position argued that conflict was a
natural occurrence in all groups and
organizations. Since conflict was inevitable(which
cannot be avoided) it is accepted and there are
even times when conflict may benefit a group’s
performance.
7. Conti…
• Modern View: This view is based on the belief
that conflict is not only a positive force in a
group but is also necessary for a group to
perform effectively. This approach encourages
group leaders to maintain an ongoing
minimum level of conflict – enough to keep
the group viable, self-critical and creative.
8. Types of Conflict
• It is quite evident that to say that conflict is all
good or bad is inappropriate Whether a
conflict is good or bad depends on the type of
conflict.
There are many types of conflict
9. • Functional or Constructive Conflict: works
toward the goals of an organization or group
Constructive
Increase information & ideas
Encourages innovative thinking
10. • Dysfunctional/Destructive Conflict: blocks an
organization or group from reaching its goals
Tension, anxiety, stress
Drives out low conflict tolerant people
Reduce trust
Reduce information
11. Task conflict - task conflict occurs when two
parties are unable to move forward on
a task due to differing needs, behaviors or
attitudes. It can be conflict over organizational
policies and procedures, distribution of
resources or the method or means of
completing a task
12. • Relationship conflict - Relationship conflict is
a conflict resulting from either personality
clashes or negative emotional interactions
between two or more people.
13. .
Levels of Conflict
Individual level
Conflict
Group level
Conflict
Organizational level
Conflict
Intra
Individual
Conflict
Inter
Individual
Conflict
Inter
Group
Conflict
Intra
Group
Conflict
Inter
Organizational
conflict
Intra
Organizational
Conflict
14. Intra Individual Conflict
This is an Internal Conflict that involves the
struggle between the character and his / her
opinion.
This has to do with individuals having to make
choices between wrong and right or even with
overcoming emotions or mixed feelings.
15. EXAMPLE
• A father or mother tries to make a decision
whether he/ she is to stay with the family or
take a job in another place or country to get
a better life for the family.
16. Inter Individual Conflict /EXTERNAL
CONFLICT
Inter Individual Conflict is a character (man)
struggles against an outside force, such as
nature, a physical obstacles or another
character.
17. CHARACTER VS. CHARACTER
• A character struggling against another
character mental or physical.
Example: Two persons fighting.
18. CHARACTER (MAN) VS. NATURE
A character struggling
with the forces or
elements of nature
( natural disaster ,Flood etc.)
that is beyond
his/ her control but the
struggle is usually done for
survival.
19. CHARACTER (MAN) VS. SOCIETY
The struggle between a character or a group of
characters fighting against the rules or laws that
govern the society in which he/ she lives.
Example: Religion and Politics
20. Intra Group Conflict (With in the
group):
Intra group conflict refers to disputes among
some or all of a group’s members, which often
affect the group’s performance.
21. Inter group Conflicts (Between groups)
• Inter group conflict arises out of the interaction
of various groups. Inter group conflict, refers to
the conflict between groups, departments
between groups is frequent and highly visible.
22. Intra Organizational Conflict:
• The conflict which arises with in various levels
and departments of organization. Various
kinds are:
I. Horizontal Conflict
II. Vertical Conflict
24. The most common conflict occurred in
organization
• Lockouts.
• Strikes.
• Issues related with performance appraisals.
• Resistance to change.
• Conflicts related with emotions.
• Conflicts due to frustrations.
For example, you may have a conflict with your cube mate because you keep a very tidy workspace and his is always messy. This irritates you and causes tension in the cubicle.
The way the two sons of the late Dhirubhai Ambani are fighting on ownership and control of Reliance Industries is a typical example.