This document discusses conflict management at different levels. It defines conflict and describes the main types as interpersonal, intergroup, intrapersonal, and intragroup. Interpersonal conflict occurs between individuals, while intergroup conflict is between groups with incompatible goals. Intrapersonal conflict is internal and involves struggling between wants and shoulds. Intragroup conflict is disagreement between members of the same team. The document outlines the characteristics and sources of each conflict type to provide a framework for understanding and managing conflict.