This document discusses operations research (OR), which is a quantitative approach to scientific decision making. OR uses interdisciplinary teams and modeling to determine the best use of resources. The OR process involves identifying the problem, collecting data, developing hypotheses and models, testing the hypotheses, and discussing alternatives. Common OR tools include linear programming, queuing theory, and PERT/CPM. OR has applications in many fields like finance, marketing, and manufacturing. However, OR models simplify reality and may not fully represent real-world systems.