This document discusses communication challenges and desired outcomes. It provides an overview of a model of communication focused on active listening. The key points covered include:
- Understanding why effective communication is important for building relationships
- Demonstrating a three-part model of communication including listening, reflecting, and asking questions
- Practicing active listening to understand needs and check for full comprehension
- Preventing misunderstandings by clarifying meanings
- Briefly touching on different communication styles
The Secrets of Great Leadership Communication SkillsCatherine Hordern
Leadership communication skills are essential to the success of any boss, whether CEO, department manager or humble team supervisor. Can you name any great leaders that weren't also superior communicators?
Think On Your Feet is a communication training program developed by Dr. Keith Spicer to help people structure their ideas clearly, get to the point, and be memorable when speaking. It provides techniques for answering questions on the spot, communicating complex information, and getting ideas across effectively. The document discusses how Think On Your Feet complements other types of training like presentations skills, sales training, and leadership development by helping trainees explain their ideas and values with clarity, brevity, and impact. It also outlines what is typically covered in Think On Your Feet workshops, including organizing presentations without notes, handling questions confidently, and relating to different audiences.
Public speaking and personality developmentAnjali Patel
This document discusses public speaking and personality development. It provides tips for effective public speaking, including preparing well, knowing your audience, maintaining a positive attitude, and using body language and vocal modulation to engage the audience. Personality development is also addressed, noting that it involves improving interpersonal communication, relationships, and attitude. A strong personality is built on character and behavior rather than outward appearance. Developing skills like communication, participation, listening, and having integrity can help strengthen one's personality.
AN OUTSTANDING STAFF; 21 secrets for becoming the most outstanding staffIdowu Ayoola
The document outlines 21 secrets for becoming the most outstanding staff member in a corporate organization, including developing personal skills like knowledge and integrity, interpersonal skills like respecting others and motivating coworkers, communication skills such as active listening, and leadership skills like seeing the bigger picture and empowering others. It also recommends volunteering for challenging projects, being a solution-oriented problem solver, thinking ahead to future responsibilities, and finding a mentor for guidance.
This document provides an overview of effective presentation skills. It discusses identifying the key steps in planning a presentation, including developing an introduction, body, and conclusion. It also covers analyzing the audience, selecting and using visual aids, delivering the presentation, and handling questions. The document provides tips on voice, gestures, preparation, and design to help presenters effectively engage their audience and get their message across.
The document discusses key points for giving effective presentations. It emphasizes understanding the audience and objective, being prepared with verbal, visual and non-verbal content, anticipating questions, and being on time. It recommends being creative, believing in yourself, telling stories, connecting thoughts between slides, involving the audience, speaking loudly and smiling. The overall message is that basic elements like preparation, audience focus, and confidence are very important for successful presentations.
The Secrets of Great Leadership Communication SkillsCatherine Hordern
Leadership communication skills are essential to the success of any boss, whether CEO, department manager or humble team supervisor. Can you name any great leaders that weren't also superior communicators?
Think On Your Feet is a communication training program developed by Dr. Keith Spicer to help people structure their ideas clearly, get to the point, and be memorable when speaking. It provides techniques for answering questions on the spot, communicating complex information, and getting ideas across effectively. The document discusses how Think On Your Feet complements other types of training like presentations skills, sales training, and leadership development by helping trainees explain their ideas and values with clarity, brevity, and impact. It also outlines what is typically covered in Think On Your Feet workshops, including organizing presentations without notes, handling questions confidently, and relating to different audiences.
Public speaking and personality developmentAnjali Patel
This document discusses public speaking and personality development. It provides tips for effective public speaking, including preparing well, knowing your audience, maintaining a positive attitude, and using body language and vocal modulation to engage the audience. Personality development is also addressed, noting that it involves improving interpersonal communication, relationships, and attitude. A strong personality is built on character and behavior rather than outward appearance. Developing skills like communication, participation, listening, and having integrity can help strengthen one's personality.
AN OUTSTANDING STAFF; 21 secrets for becoming the most outstanding staffIdowu Ayoola
The document outlines 21 secrets for becoming the most outstanding staff member in a corporate organization, including developing personal skills like knowledge and integrity, interpersonal skills like respecting others and motivating coworkers, communication skills such as active listening, and leadership skills like seeing the bigger picture and empowering others. It also recommends volunteering for challenging projects, being a solution-oriented problem solver, thinking ahead to future responsibilities, and finding a mentor for guidance.
This document provides an overview of effective presentation skills. It discusses identifying the key steps in planning a presentation, including developing an introduction, body, and conclusion. It also covers analyzing the audience, selecting and using visual aids, delivering the presentation, and handling questions. The document provides tips on voice, gestures, preparation, and design to help presenters effectively engage their audience and get their message across.
The document discusses key points for giving effective presentations. It emphasizes understanding the audience and objective, being prepared with verbal, visual and non-verbal content, anticipating questions, and being on time. It recommends being creative, believing in yourself, telling stories, connecting thoughts between slides, involving the audience, speaking loudly and smiling. The overall message is that basic elements like preparation, audience focus, and confidence are very important for successful presentations.
The document provides suggested development activities to improve sales skills including being prepared for client questions, identifying buying obstacles, remaining open to new information, examining past decisions, practicing public speaking, engaging in quick conversations, developing standard responses to common objections, and learning to keep responses concise.
This document discusses effective communication skills for leaders. It emphasizes that everything a manager does involves communication. Effective communication can help overcome problems, enhance relationships, develop teamwork, and achieve goals. The document then provides examples of successful communicators like Churchill, Powell, and Oprah Winfrey and their leadership lessons centered around communication. It also outlines best practices for communication such as establishing eye contact, being a good listener, admitting mistakes, being prompt, and using compliments.
This document discusses important soft skills for workplace success. It defines hard skills as teachable skills like math and science that can be measured, while soft skills are personality-driven skills like communication, teamwork, and adaptability. The document emphasizes that both hard and soft skills are equally important for college and career preparation. It then provides more details about key soft skills like strong work ethic, positive attitude, communication, time management, acting as a team player, flexibility, and self-confidence.
Effective Presentation & Communication Skills For Business LeadersJennifer McClure
Effective communication and presentation skills are must-haves for Top Business Leaders and Executives in order to establish executive presence, build influence, gain buy-in and help their businesses to grow. The good news is that these skills can be learned!
Keynote/Workshop by Jennifer McClure - President of Unbridled Talent LLC (http://unbridledtalent.com)
Soft skills include social skills, communication skills, personality traits, attitudes, and emotional intelligence that enable people to navigate their environment, work well with others, and achieve goals. The document outlines important soft skills like communication, self-motivation, leadership, responsibility, teamwork, problem solving, and flexibility. It provides examples of skills within each category and discusses how to develop soft skills through prioritizing skills, dedicating time, finding study resources, and practicing.
This document discusses different types of speeches and guidelines for planning a speech. It outlines four main types: informative speeches which teach information to audiences; layout speeches which provide directions; demonstration speeches which teach how to do something; and persuasive speeches which aim to change opinions or motivate action. It provides tips for choosing a topic, gathering reliable information, understanding the purpose and objective, and knowing the audience. The final section encourages selecting a speech type, researching, developing and presenting the speech to a group.
The panel discussion focused on impact through dialogue and deliberation. They discussed reasons for researchers to facilitate dialogue such as to gain diverse perspectives, build awareness of research, and explore social and ethical issues. Key dynamics in dialogue include building safety, storytelling, listening, and collaborative inquiry. Challenges include creating the right environment, managing expectations, redefining expertise, and balancing advocacy and facilitation. The discussion emphasized building capacity for dialogic facilitation through awareness of emotional and factual content in discussions.
This document discusses the skills and mindsets of exemplary facilitators. It outlines helpful attitudes like seeing everyone as human with potential, and that there is no single best way. Facilitators should use questioning techniques to clarify, probe assumptions, and examine reasons and evidence. Their role is to help groups achieve results through interactive processes like discussion, brainstorming, and presenting, while maintaining a balance between facilitating interaction and contributing content. Core facilitation skills include active listening, effective communication and questioning, handling conflict, and using feedback. The overall goal is to help groups address issues and surface difficult topics by empowering others and maintaining calm.
Parenting provides many transferable skills that can be added to one's CV. These skills include communication, research and planning, human relations, organization and leadership, and work survival abilities. Some examples are listening attentively, speaking effectively, solving problems, developing rapport with others, motivating people, managing tasks, meeting deadlines, and more. These skills gained from parenting responsibilities can be valuable assets for the workplace.
Soft skills are people skills associated with emotional intelligence that are used as interaction tools, including self-management skills like decision making, communication, and professional development. Soft skills encompass communication skills like speaking, listening, and clarity; problem solving by finding solutions to complex situations; time management through planning and controlling time spent; leadership through motivation; and teamwork by working towards a common goal. Soft skills also involve body language as a display of interest and attitudes.
Persuasive speaking aims to influence an audience to accept an idea or take action. It requires appealing to both emotions and logic through rational arguments, supporting information, and emotionally appealing language. Persuasive speaking differs from informative speaking in that it asks the audience to choose among options and aims to gain agreement and commitment, using emotional appeals, while informative speaking only provides information without attempting to persuade. Effective persuasive speaking involves skillfully appealing to both reason and emotions to change attitudes or behaviors through the best arguments and convincing the audience to think, feel, and act in a desired way.
The document provides suggestions for authoritative development activities. It recommends becoming an expert in your product to translate features into benefits. Developing strong industry knowledge and researching key clients are also suggested. Presenting facts with relevant opinions, seeking feedback, and practicing reframing information builds authority. Telling others confidently about work achievements displays authority through pride in ideas and success.
Effective communication requires understanding between parties. The communication process involves a sender encoding a message that is sent through a channel and decoded by a receiver. Feedback is important to ensure understanding occurred. Barriers like noise, selective perception, and differing perspectives can interfere with clear communication. Key aspects of strong communication include listening skills, presenting information effectively, and providing constructive feedback.
Learning Objective: Explore techniques for communicating effectively
As professionals, we have seen those who are born with great communications skills get more attention, are promoted faster, and gain business notoriety before those who do not. The ability to communicate with finesse and diplomacy is not an inherent skill, but more like a trait that has been honed and mastered. Social interactions are integral to the business world. With so many opportunities riding on what you say and how you say it, delivering your message with finesse will change the receiver’s mindset. There is a fine line between being direct and coming across as abrasive or rude—especially when you are delivering painful or sensitive information. Yes…there is a way to deliver upsetting information that preserves feelings and relationships. This seminar will offer you effective techniques to build your communication skills.
At the end of this session, participants will be able to:
1. Examine techniques for communicating clearly to avoid misunderstandings.
2. Explore methods for developing rapport, influencing others, and earning respect.
3. Discuss how to strengthen their message using body language.
4. Keep their composure and confidence in tough situations.
5. Skillfully deliver bad news and constructive feedback.
Learn why soft skills are crucial to your success both personally and professionally. Learn why soft skills make you a more marketable and desirable employee
This Presentation was prepared for a session I gave at the Department of Agricultural and Biosystems Engineering, Alexandria University.
Public Speaking is considered a dilemma that faces a lot of us, but it's easy to learn.
Read this presentation and google every title to find much more of interesting information and facts.
These are the slides for the talk I did at #LadiesThatUXMelbourne about Empathy and Design.
Our tech and design industry looks like our other societal structures. White, cis, male, heteronormative, able-bodied, neurotypical. This isn't reflecting or serving the true diversity of our society. This diverseness of society is something we're exposed to on a much more vast scale thanks to technology.
We need diverse, truly inclusive teams working with empathy in technology and design.
Learning Objective: Explore habits that increase confidence and lead to being more assertive in the workplace
The business world is a combination of various people, personalities, and perspectives. Some can be more outspoken than others, especially in meetings with the boss. In this seminar, you will learn proven methods for understanding how to be more assertive and develop skills to help you deal with workplace conflict and disagreements. This session will address critical issues such as techniques for being a more assertive conversationalist, techniques for giving and receiving feedback properly, and business etiquette techniques for the situation that is called upon. This session will help you comprehend how social styles alter behavior and can enhance your on-the-job assertiveness skills.
At the end of this seminar, participants will be able to:
1. Define behaviors that distinguish between assertive, passive, and aggressive styles.
2. Assess their personal areas of strength and areas for growth.
3. Examine assertive behaviors using a range of verbal and visual techniques.
4. Identify appropriate opportunities for assertive behavior in the workplace.
This document discusses effective communication and coaching. It explains that perception influences how we understand the world and each other, as our perceptions of others are based on past moments and people change over time. Effective communication requires clarity and feedback through listening, asking questions, and summarizing to establish shared understanding. When giving feedback, one should empathize, explain the behavior in question, describe its impact, and focus on changeable behavior. Coaching involves asking open-ended questions, paying attention to responses, and reflecting to improve performance through an iterative process.
The document provides suggested development activities to improve sales skills including being prepared for client questions, identifying buying obstacles, remaining open to new information, examining past decisions, practicing public speaking, engaging in quick conversations, developing standard responses to common objections, and learning to keep responses concise.
This document discusses effective communication skills for leaders. It emphasizes that everything a manager does involves communication. Effective communication can help overcome problems, enhance relationships, develop teamwork, and achieve goals. The document then provides examples of successful communicators like Churchill, Powell, and Oprah Winfrey and their leadership lessons centered around communication. It also outlines best practices for communication such as establishing eye contact, being a good listener, admitting mistakes, being prompt, and using compliments.
This document discusses important soft skills for workplace success. It defines hard skills as teachable skills like math and science that can be measured, while soft skills are personality-driven skills like communication, teamwork, and adaptability. The document emphasizes that both hard and soft skills are equally important for college and career preparation. It then provides more details about key soft skills like strong work ethic, positive attitude, communication, time management, acting as a team player, flexibility, and self-confidence.
Effective Presentation & Communication Skills For Business LeadersJennifer McClure
Effective communication and presentation skills are must-haves for Top Business Leaders and Executives in order to establish executive presence, build influence, gain buy-in and help their businesses to grow. The good news is that these skills can be learned!
Keynote/Workshop by Jennifer McClure - President of Unbridled Talent LLC (http://unbridledtalent.com)
Soft skills include social skills, communication skills, personality traits, attitudes, and emotional intelligence that enable people to navigate their environment, work well with others, and achieve goals. The document outlines important soft skills like communication, self-motivation, leadership, responsibility, teamwork, problem solving, and flexibility. It provides examples of skills within each category and discusses how to develop soft skills through prioritizing skills, dedicating time, finding study resources, and practicing.
This document discusses different types of speeches and guidelines for planning a speech. It outlines four main types: informative speeches which teach information to audiences; layout speeches which provide directions; demonstration speeches which teach how to do something; and persuasive speeches which aim to change opinions or motivate action. It provides tips for choosing a topic, gathering reliable information, understanding the purpose and objective, and knowing the audience. The final section encourages selecting a speech type, researching, developing and presenting the speech to a group.
The panel discussion focused on impact through dialogue and deliberation. They discussed reasons for researchers to facilitate dialogue such as to gain diverse perspectives, build awareness of research, and explore social and ethical issues. Key dynamics in dialogue include building safety, storytelling, listening, and collaborative inquiry. Challenges include creating the right environment, managing expectations, redefining expertise, and balancing advocacy and facilitation. The discussion emphasized building capacity for dialogic facilitation through awareness of emotional and factual content in discussions.
This document discusses the skills and mindsets of exemplary facilitators. It outlines helpful attitudes like seeing everyone as human with potential, and that there is no single best way. Facilitators should use questioning techniques to clarify, probe assumptions, and examine reasons and evidence. Their role is to help groups achieve results through interactive processes like discussion, brainstorming, and presenting, while maintaining a balance between facilitating interaction and contributing content. Core facilitation skills include active listening, effective communication and questioning, handling conflict, and using feedback. The overall goal is to help groups address issues and surface difficult topics by empowering others and maintaining calm.
Parenting provides many transferable skills that can be added to one's CV. These skills include communication, research and planning, human relations, organization and leadership, and work survival abilities. Some examples are listening attentively, speaking effectively, solving problems, developing rapport with others, motivating people, managing tasks, meeting deadlines, and more. These skills gained from parenting responsibilities can be valuable assets for the workplace.
Soft skills are people skills associated with emotional intelligence that are used as interaction tools, including self-management skills like decision making, communication, and professional development. Soft skills encompass communication skills like speaking, listening, and clarity; problem solving by finding solutions to complex situations; time management through planning and controlling time spent; leadership through motivation; and teamwork by working towards a common goal. Soft skills also involve body language as a display of interest and attitudes.
Persuasive speaking aims to influence an audience to accept an idea or take action. It requires appealing to both emotions and logic through rational arguments, supporting information, and emotionally appealing language. Persuasive speaking differs from informative speaking in that it asks the audience to choose among options and aims to gain agreement and commitment, using emotional appeals, while informative speaking only provides information without attempting to persuade. Effective persuasive speaking involves skillfully appealing to both reason and emotions to change attitudes or behaviors through the best arguments and convincing the audience to think, feel, and act in a desired way.
The document provides suggestions for authoritative development activities. It recommends becoming an expert in your product to translate features into benefits. Developing strong industry knowledge and researching key clients are also suggested. Presenting facts with relevant opinions, seeking feedback, and practicing reframing information builds authority. Telling others confidently about work achievements displays authority through pride in ideas and success.
Effective communication requires understanding between parties. The communication process involves a sender encoding a message that is sent through a channel and decoded by a receiver. Feedback is important to ensure understanding occurred. Barriers like noise, selective perception, and differing perspectives can interfere with clear communication. Key aspects of strong communication include listening skills, presenting information effectively, and providing constructive feedback.
Learning Objective: Explore techniques for communicating effectively
As professionals, we have seen those who are born with great communications skills get more attention, are promoted faster, and gain business notoriety before those who do not. The ability to communicate with finesse and diplomacy is not an inherent skill, but more like a trait that has been honed and mastered. Social interactions are integral to the business world. With so many opportunities riding on what you say and how you say it, delivering your message with finesse will change the receiver’s mindset. There is a fine line between being direct and coming across as abrasive or rude—especially when you are delivering painful or sensitive information. Yes…there is a way to deliver upsetting information that preserves feelings and relationships. This seminar will offer you effective techniques to build your communication skills.
At the end of this session, participants will be able to:
1. Examine techniques for communicating clearly to avoid misunderstandings.
2. Explore methods for developing rapport, influencing others, and earning respect.
3. Discuss how to strengthen their message using body language.
4. Keep their composure and confidence in tough situations.
5. Skillfully deliver bad news and constructive feedback.
Learn why soft skills are crucial to your success both personally and professionally. Learn why soft skills make you a more marketable and desirable employee
This Presentation was prepared for a session I gave at the Department of Agricultural and Biosystems Engineering, Alexandria University.
Public Speaking is considered a dilemma that faces a lot of us, but it's easy to learn.
Read this presentation and google every title to find much more of interesting information and facts.
These are the slides for the talk I did at #LadiesThatUXMelbourne about Empathy and Design.
Our tech and design industry looks like our other societal structures. White, cis, male, heteronormative, able-bodied, neurotypical. This isn't reflecting or serving the true diversity of our society. This diverseness of society is something we're exposed to on a much more vast scale thanks to technology.
We need diverse, truly inclusive teams working with empathy in technology and design.
Learning Objective: Explore habits that increase confidence and lead to being more assertive in the workplace
The business world is a combination of various people, personalities, and perspectives. Some can be more outspoken than others, especially in meetings with the boss. In this seminar, you will learn proven methods for understanding how to be more assertive and develop skills to help you deal with workplace conflict and disagreements. This session will address critical issues such as techniques for being a more assertive conversationalist, techniques for giving and receiving feedback properly, and business etiquette techniques for the situation that is called upon. This session will help you comprehend how social styles alter behavior and can enhance your on-the-job assertiveness skills.
At the end of this seminar, participants will be able to:
1. Define behaviors that distinguish between assertive, passive, and aggressive styles.
2. Assess their personal areas of strength and areas for growth.
3. Examine assertive behaviors using a range of verbal and visual techniques.
4. Identify appropriate opportunities for assertive behavior in the workplace.
This document discusses effective communication and coaching. It explains that perception influences how we understand the world and each other, as our perceptions of others are based on past moments and people change over time. Effective communication requires clarity and feedback through listening, asking questions, and summarizing to establish shared understanding. When giving feedback, one should empathize, explain the behavior in question, describe its impact, and focus on changeable behavior. Coaching involves asking open-ended questions, paying attention to responses, and reflecting to improve performance through an iterative process.
HOW A TRAINER MAKES MEMORABLE PRESENTATIONS AT THE WORKPLACE..pptAbraham Ncunge
What is wrong with boring presentations,. Ideal presenter -utilize eye contact and body language and voice to their advantage.
Apply 3As and develops visual Aids and responds to questions .Deals with podium panic
Mentoring skills involves maintaining regular contact with mentees, actively listening to them without judgment, and facilitating respectful discussions. It is a two-way learning process that benefits both parties. Effective mentors encourage participation through open-ended questioning, paying attention to body language, and managing potential conflicts respectfully. The goal is to support mentees through transition by creating a safe and inclusive environment.
This document discusses communication skills and effective communication. It covers various topics such as the importance of communication, different types of communication, barriers to effective communication, and tips for overcoming those barriers. It emphasizes the importance of communication for expressing information and understanding others. Both verbal and non-verbal communication are important. Effective communication involves being clear, concise, complete, correct, and considering your audience. Open-ended questions are generally better than closed-ended questions at facilitating dialogue. Public speaking requires skills like planning, using positive non-verbal cues, and confidence. Different communication styles should be considered depending on the individual. Social media also plays a role in modern communication.
This document discusses the concept of dialogue and its importance for collaboration and innovation in the workplace. It provides definitions of dialogue, distinguishing it from discussion. Dialogue is described as thinking and working together to make sense of ideas, requiring full participation and the development of trust and understanding between people. Several exercises and activities are presented to practice key components of dialogue, such as listening without judgment, asking questions, and sharing stories to connect on a personal level. The document emphasizes that dialogue is a process of discovery that allows new understanding to emerge from respectfully holding differing perspectives.
Communication is essential for organizations to function effectively. The communication process involves ideating, encoding, transmitting, receiving, decoding, and acting on messages. Non-verbal communication and barriers like semantics, filtering, and different frames of reference can interfere with effective communication. Overcoming barriers requires techniques like empathy, understanding, feedback, listening, and addressing different communication preferences.
The man feels he has been targeted by his department manager, Tim Bond, since a coworker left. He is being given extra work and overtime, and is attending too many meetings. He has tried talking to Bond before but it did not go well. The HRO advisor suggests he try speaking to Bond again in a calm, professional manner to explain how he feels overworked and to request adjusting his duties.
This document provides guidance on improving presentation skills. It discusses the importance of being able to clearly express ideas to others. While content is important, delivery is also key. The document outlines best practices for using eye contact, body language, voice, preparing content using the 3 A's framework of understanding your Audience, defining the desired Action, and arranging the Argument. It also covers developing effective visual aids and responding well to questions. The overall aim is to help presenters feel more confident and make presentations that engage audiences.
The document discusses communication and presentation skills. It notes that while hard work and good ideas are important, the ability to effectively express those ideas to others is also critical. Many speakers lack confidence and skills to give effective presentations, putting audiences to sleep. Good presentation skills include maintaining eye contact with the audience, using positive body language, speaking clearly, preparing content tailored to the audience, and handling questions confidently without arguing. Mastering these techniques can help presenters engage audiences and accomplish their objectives.
This document provides guidance on improving presentation skills. It discusses the importance of being able to effectively express ideas to others. While preparation and content are important, delivery is also key. The document provides tips on using eye contact, body language, and voice to engage an audience. It recommends following the "3 A's" in preparing content: analyzing the audience, defining the desired action, and arranging the argument to move the audience. Visual aids should be big, simple, and clear. Presenters should anticipate questions and maintain control of the question and answer period.
Here are a few key points to consider regarding systems and change:
- Focus on understanding the current system from multiple perspectives before proposing changes. Listen to different stakeholders.
- Start small with changes that align with the current system's goals and values rather than trying to overhaul everything at once. Small wins can build momentum.
- Empower others within the system to lead changes rather than trying to force your own vision. Build ownership and buy-in.
- Highlight how proposed changes meet real needs within the system based on data/feedback rather than just asserting what "should" be done.
- Connect changes to the larger environment and trends to show relevance rather than coming across as disruptive for disruption's sake.
This document provides guidance on improving presentation skills. It discusses the importance of being able to effectively express ideas to others. While preparation and content are important, delivery is also key. The document provides tips on using eye contact, body language, voice, preparing content using the "3 As" framework of analyzing the audience, defining the desired action, and arranging the argument, developing effective visual aids, and responding well to questions. The overall aim is to help presenters improve their skills and confidence when speaking publicly.
This document discusses attitudes and customer service. It begins by defining attitude and explaining how attitude, behavior, and habits are related. It emphasizes that having a positive attitude makes everything easier and that focusing on positive factors helps one remain positive. The document then discusses effective communication skills like empathy, discipline, responsibility and leadership. It outlines levels of maturity in attitudes and principles of good communication like seeking first to understand. It provides guidance on listening, speaking, feedback and overcoming barriers to communication. Finally, it defines customer service and explains its importance for business, defining customers and the need to keep customers through ongoing efforts.
Communication Hacks: Strategies for fostering collaboration and dealing with ...All Things Open
Communication Hacks: Strategies for fostering collaboration and dealing with conflict in open source
Presented by Nuritzi Sanchez, GitLab, Inc.
Presented at Open Source 101 2021
Abstract: During this talk, you'll learn about topics like cross-cultural collaboration, giving and receiving feedback, and active listening -- all things that are vital to the health of our open source communities.
After reading many self-help books, watching various TED Talks, and listening to a ton of podcasts, I've condensed my learnings to help you improve your communications skills, deal with conflict, and collaborate better than ever, not only in FOSS, but also everywhere else.
Communication & Challenging Conversations PCMA 2014 MontrealMcKinley Solutions
Challenging conversations are those everyday interactions that significantly affect you and others. They differ from ordinary dialogue because the opinions of the participants may vary, the emotions are high and the stakes are significant. The way in which you deal with these important discussions can have a positive or negative result and can change the course of your relationship. Learn the tools to handle life’s most difficult conversations, say what’s on your mind, and achieve positive outcomes. Challenging confrontations consists of face-to-face accountability discussions where someone has disappointed you and you talk to him or her directly. When handled well, the problem is resolved and the relationship benefits. New research demonstrates that these disappointments aren’t just irritating – they’re costly, sapping organizational performance by 20 to 50 percent. Learn to permanently resolve failed promises and missed deadlines, transform broken rules and bad behaviors into productive accountability and strengthen relationships while solving problems. At the heart of mastering these challenges is the ability to engage in and maintain dialogue. Masters of dialogue create an atmosphere where everyone feels safe about adding his or her own views to the “shared pool” of ideas being expressed. The skills are critical to the success of all leadership roles. Active participants will increase their awareness of the challenging conversations and confrontations as well as hands-on tips and techniques on how to manage them effectively.
Learning Objectives:
1. How do I deal spontaneously with challenging conversations (where opinions vary, emotions are high and stakes are significant)?
2. How can I resolve problems where I have been disappointed by employee accountability and avoid unnecessary costs and strained relationships?
3. How do I develop and environment where people can carry on a dialogue and feel safe expressing their own view.
The Best Kept Secrets Of Great Communicators Reference ManualTiffany Siok
This document provides techniques for effective communication and persuasion. It discusses active listening skills like maintaining eye contact, paraphrasing, and asking follow up questions. It also covers nonverbal communication cues like eye movements and pupil dilation that provide insights into a person's thoughts. The document provides tips for starting conversations, asking questions, and matching a person's language preferences to improve understanding. The overall aim is to teach skills that improve conversations, persuasiveness, and relationships.
This document provides techniques for effective communication and persuasion. It discusses active listening skills like maintaining eye contact, paraphrasing, and asking follow up questions. It also covers nonverbal communication cues like eye movements and pupil dilation that provide insights into a person's thoughts. The document provides tips for starting conversations, asking questions, and matching a person's language preferences to improve understanding. The overall aim is to teach skills that improve conversations, persuasiveness, and relationships.
This document provides guidance on developing effective presentation skills. It discusses the importance of being able to clearly express ideas to others. While subject mastery is important, the ability to engage an audience through verbal communication is also key to success. The document then offers tips for overcoming fears of public speaking and suggestions for how to prepare and structure presentations, including analyzing the audience, defining the desired call to action, and arranging arguments. It also provides guidance on using effective body language, voice techniques, and handling question and answer sessions. The overall aim is to help readers improve their presentation skills.
The document contains information about a student named Parmar Dipen G., who is enrolled in the E.C. Engineering branch at the college in the year 2016-17 for the 1st semester. His enrollment number is 160210111078.
This document provides guidance on effective delegation for managers. It begins by outlining the objectives of learning how to delegate work to offload tasks and get more done. It then defines delegation and lists the benefits, which include reduced stress, improved time management, and skills development for employees. The document advises managers on when and to whom to delegate tasks, and provides a step-by-step process for delegation that involves introducing the task, demonstrating it, ensuring understanding, allocating authority and resources, letting go, and supporting and monitoring progress. It also addresses common concerns and obstacles to delegation as well as the consequences of poor delegation.
The document discusses the concept of change and provides definitions and examples. It defines change as meaning to cause to be different, to transform, to interchange, to exchange or replace, to abandon or switch, and to transfer between conveyances. It then discusses understanding change management as a strategic skill and learning to be adaptable. It outlines experiencing a change scenario and identifying reactions, reviewing transitions of change, communication tips, helping team members through change, focusing locus of control and building resilience, reviewing emotion and resistance to change, and overcoming resistance to change.
This document provides guidance and best practices for developing and delivering effective presentations. It outlines steps to take such as identifying the topic and audience, defining objectives, and knowing yourself as a presenter. Tips are provided in areas like content organization, visual aids, questions, rehearsal, and delivery techniques. Common challenges are addressed along with things to avoid. Overall the document serves as a useful reference for presentation preparation and performance.
The document discusses how understanding communication styles and behavioral patterns can help build credibility in the workplace. It notes that labeling someone as difficult may be inaccurate, as people simply differ in their styles. It suggests adjusting one's style to be more effective when interacting with others whose styles differ. Flexing one's style involves recognizing and planning to accommodate the other person's style through adjustments in content and delivery.
The document provides tips for effective email etiquette:
- Use a clear and informative subject line, spell check emails, and be concise while also using proper grammar.
- Consider your tone and how the receiver may interpret the email by reading it aloud and using polite language like "please" and "thank you."
- Do not overuse features like reply-all, and ensure emails are sent to the intended recipients.
- For emotionally charged topics, wait to respond until calmer and consider discussing over the phone instead of email if possible.
- Be mindful of forwarding emails without permission and remove unnecessary content when doing so.
This document provides guidance for managers on increasing the impact of employee training. It outlines important questions managers should ask and steps they should take before, during, and after employee training programs. Specifically, it recommends that managers 1) ensure training is the appropriate solution, 2) discuss training goals with employees beforehand, and 3) have follow-up meetings after training to reinforce learning and its application on the job. Taking these steps can help maximize the benefits of training investments.
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LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
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3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
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buy old yahoo accounts buy yahoo accountsSusan Laney
As a business owner, I understand the importance of having a strong online presence and leveraging various digital platforms to reach and engage with your target audience. One often overlooked yet highly valuable asset in this regard is the humble Yahoo account. While many may perceive Yahoo as a relic of the past, the truth is that these accounts still hold immense potential for businesses of all sizes.
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price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
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Part 2 Deep Dive: Navigating the 2024 Slowdownjeffkluth1
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The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
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https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
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2. Name
What brought you here today
Communication challenge / Desired outcome
3. Communication is important at work and home.
Everyone is asked to interact with more people
(leaders, suppliers, co-workers, etc.).
Interactions are more demanding (e.g., ideas for
improvement, problem solving, planning).
Handling interactions effectively affects how well
you do your job.
4. Learn a model of communication focused on active
listening
Know why effective communication is important in building
relationships
Understand and demonstrate a model of communication
and its three parts
Practice active listening to get at the true needs
Ask useful questions to drill down to a deeper level of
response and to check for full understanding
Prevent misunderstanding and clarify what others say and
mean
Brief glance into communications styles
6. s
on
Biases
pti
a st sum
g too f As
Speaking Negative
in
y
ak ar l
Re a ctions
pe cle
S n
Sla
ng
Jar or
u gon
Erudite Vocabulary
Message Ro o m
to o
hot/
n s nter
I cold
is
al ti o
e
u
o
r
is trac up
N
V s ti
on
Sender Di s Receiver
Feedback
8. Listening is a skill
To demonstrate you understand
feelings and thoughts
From the other person’s point of view
9. Non-verbal, attending
Active listening, verbal, paraphrasing,
in your own words
Reflective listening, listening for what’s behind the
words, the meaning
10. Brief statements of your understanding of
speaker’s thoughts/feelings
Capture essence of speaker’s message and/or
body language:
◦ Take it in
◦ Sum it up internally
◦ Sort it out in your mind
◦ Say it back in your own words
Bolton, R. (1979). People Skills. Simon & Schuster: New York.
11. Focus on the speaker
Be brief and use empathy
Note the general content of the message and how it is
said (body language and tone)
Focus on feeling words
Ask yourself: “What might I be feeling if it were me?”
12. Listening starters for what people are thinking
◦ You’re wondering whether...
◦ Your dilemma is whether to...or to...
◦ Your point of view is...
◦ You’re thinking that…
Listening starters for what people are feeling
◦ You sound...
◦ You feel...
◦ You look...
13. What a change! I feared I wouldn’t get a promotion,
but it came through. Our new home is just super.
Marie and the kids seem more content then they
have ever been.
◦ You’re happy because things are going well in all
parts of your life.
My husband drives me crazy. First he says we’re
doing fine and don’t have any financial worries. The
next day he blows up when I buy something for the
house.
◦ You feel anxious because he is so inconsistent.
14. “Yes” signals you have heard the speaker
correctly
“Yes” counts if no new content follows
“Yes” can also be:
“No”
“Right”
Nonverbal head shake
After “Yes” Listener decides where to go next in
communication model
15. ________Verbal or Words?
________Vocal or Tone?
________Visual or Non verbal actions ?
15
16. Eye contact
Open posture
Sitting upright and forward
Head nods
Facial expression
17. Environmental
◦ Choose an appropriate setting
◦ Plan to talk when there is little chance of distraction/interruption
Verbal
◦ Know what you want to communicate and say it clearly
◦ Ask questions and repeat important information to be sure you
understand what the other person is saying
◦ Listen carefully to what the other person says to you
Interpersonal
◦ Set aside assumptions and biases to focus on what the other person has
to say
◦ Be alert for possible differences in perception
◦ Be flexible--if someone doesn’t understand your idea, try expressing it
differently (e.g., draw a picture or use an example).
18. Do any of these behaviors describe you when you listen?
Narrowing your eyes Frowning
Rolling eyes Drumming Fingers
Shaking your head Withdrawing
Shrugging your shoulders Sighing
Swishing your foot
Slumping in chair
Playing with a pencil
Looking away
Looking critical
Staring at person Glancing at the desk
Bouncing leg Changing the subject
Hanging head down Not moving
Multi-tasking
19. Originates from an open mind and genuine
curiosity
Allows speakers to reveal what’s most important
to them
Invites speakers to do their own thinking
Encourages speakers to self-evaluate their own
data
20. Close-ended Questions
First Level Inquiry:
Surface level data
Structure
Who? Close-ended questions
What?
When?
Second Level Inquiry
Why?
Drilling down to detail
How? Establish rationale (why,
Feeling? how questions)
Communicate thoughts &
feelings
Open-ended questions
Open-ended Questions
21. Leading questions
◦ “Don’t you think...”
◦ “Is that what really...”
◦ “Didn’t you say...”
Contains advice
◦ “Did you try...”
◦ “Have you thought about...”
◦ “Why don’t you...”
Leading and loading questions pulls the speaker off
focus by filling questioner’s “need to know”
22. Explain the
reasoning behind Telling
suggestions or De
opinions
cid Sharing
e
Speaking ci de
De
Give data when
helpful
Include your Active Asking
feelings and Listening
Decide
experiences when Reflecting
Questioning
appropriate Inquiring
23. • Before responding to a request you are unsure
of, first e-mail your understanding of the request
(reflect)
• Next, respond in relationship to your reflection
• Invite an accuracy check from the sender
• If a message sounds hot or emotional, pick up
the phone or schedule a meeting
24. Assess
• What’s the goal of the communication/interaction?
• What do I know?
• What do I need to know?
• What do I want to happen as a result of the
communication/interaction?
Plan
• Who needs to be involved? • What is the best channel?
• What do they need to know? • When is the best time to
deliver the message?
• What do they want to know?
• How much time is needed?
• What barriers may exist?
• Where should the message be
• What info needs to be
delivered (watch for
conveyed? (What’s the most
environmental barriers)
basic takeaway?)
25. Surface Issue
Normal conversation
starts here
Reflection helps you get to the real issue
Sometimes the normal
efficiently and effectively
conversation gets here
Real Issue
26. Perceptions of others may prevent effective
communication
We may label someone as difficult when in reality
the person is simply different from you.
Understanding our behavioral style and
communication patterns, as well as those of your
employees, peers, and boss can help us build
credibility in the workplace
26
27. Assertiveness: Expressiveness:
Are opinions state with Are we perceived as
assurance, confidence or expressing or holding back
force? on expressing feelings?
Is input given with Do we react to influences,
declarations and attempts to appeals or stimulation with a
direct others? display of emotions?
Do we displays emotions
outwardly?
28
28. More Assertive Behavior
• Louder volume of speech
• Faster pacing of speech
• More expression of opinions
• Body posture is forward
• More directive gesture
Less Expressive • Longer lasting eye contact More Expressive Behavior
Behavior •More expressive facial
•Fewer facial expressions
expressions •More use of hands & body
•Less use of hands & Controller Persuader •More people oriented
body •Less task oriented
•Less oriented to Stabilizer •More varied pace of vocal
people Analyzer delivery
•More task oriented •More voice inflection
•More even pace of Less Assertive Behavior •More use of describing
delivery things using feeling words
•Less voice inflection •Softer volume of speech than fact words
•Less use of feeling •Slower pace of speech
words in describing •Less expressing of opinions
things
•Body posture is more back
•Fewer directive gesture
•Less eye contact
29. Adjusting our style to someone else’s
Helps put them at ease
May increase the effectiveness of our
interaction
Also called “flexing” styles
Doesn’t Matter Where You Live If you Know How to Travel…
30
30. To be influential in a request
Making a critical presentation
The first time you meet a person
When there may be some stress or conflict
Addressing a customer problem or complaint
31
31. Recognize the other style
Plan your flex (adjustment) both content and delivery
Do the “flex”
Use Active Listening
Evaluate how you did
32
Editor's Notes
Welcome Introduce myself Thank them for having me Ask them to put names on tent cards Any questions about the material? Review flip charts Ask for desired outcomes Understand that this is more lecture oriented I tend to go fast please stop me if I do or to ask questions Communication Cycle Active Listening Asking Telling Communication Barriers Wrap Up Team Leaders and participants need to be effective communicators. Most of the time we don’t communicate. We just take turns talking.” -unknown “ We don’t listen. We reload.” -unknown Explain the quotes Explain where this fit in the class and why you are only covering a part of it. Communication is a key to success in almost every job Everyone is asked to interact with more people (leaders, suppliers, co-workers, etc.). Interactions are more demanding (e.g., ideas for improvement, problem solving, planning). Handling interactions effectively affects your job performance.
Each person has a different perspective The brain filters reality through experience, beliefs, education and imprints a new reality Each person’s reality is different Most of the time we don’t communicate. We just take turns talking.” -unknown “ We don’t listen. We reload.” -unknown Explain the quotes Explain where this fit in the class and why you are only covering a part of it. Communication is a key to success in almost every job Everyone is asked to interact with more people (leaders, suppliers, co-workers, etc.). Interactions are more demanding (e.g., ideas for improvement, problem solving, planning). Handling interactions effectively affects your job performance. Flipchart responses (optional) Who? Co-workers Customers Suppliers or Vendors Supervisor/Manager/Leaders Why? Get work done Service Customers/Keep Customers Maintain Productivity
. Takeaway: Reflection is a tool that helps ensure that what was said was clearly communicated and understood. Recap this session. Looked at a model of communication that defined listening as a skill that can be developed Emphasized active listening or reflecting to ensure we have understood others and have also been understood. Any questions?
NOTES: Show Slide without barriers. Describe: Simple Communication Process (Sender, Message, Receiver, and Feedback) Click mouse, each barrier appears between Sender and Receiver. Say and briefly describe each barrier. (Optional: Ask, “What’s going on here?” Answer: Communication, but things are clouding the message on behalf of each person and/or the environment) Ask: What needs to happen for effective interpersonal communication to take place? Sender’s thoughts, facts, beliefs, attitudes, or feelings must be understood by the receiver (Hellriegel, Slocum, Woodman). Say: Communication occurs when a message is sent by a sender and received by a receiver. As simple as this may sound, the complication occurs because the message sent does not always equate the message received. Say: We will learn a model of communication to help ensure that what was said was clearly communicated and understood.
Determine reason or purpose for listening Bracket your ego/Suspend judgement Concentrate on the sender’s whole message (rather than forming evaluations on the basis of the first few ideas presented) Resist distractions (e.g., noises, sights, and other people) focus on sender Rephrase (in your own words) the content and feeling of what the sender seems to be saying, (especially when the message is emotional or unclear) Most of these active listening skills are interrelated. That is, you can’t practice one without improving the others. The more you practice active listening skills, the more likely you will be able to enter into effective dialogue. Listening to understand builds trust and relationships. Making the other person feel heard is like giving them a valuable gift. Capture the speaker’s essence, not verbatim Don’t want to sound like a parrot
Bracketing your ego means putting your own thoughts about the topic aside so you can truly listen. Listening for feeling words -identify the verbally expressed feelings in a conversation. Read aloud this statement from a young career woman: Ask the participants to write down the words that most directly communicate the emotions that the young woman is describing. “ I can’t believe how much I’m enjoying my job. And I’m into a lot of fun things outside of work. I'm so busy I hardly have time to think. But when I’m alone I get tense because I have to face how lonely I am when all the activity stops.” Reflecting response : “Even though you’re having lots of fun, there’s loneliness, too.” Overall content -may give clues of what someone is feeling: Read the following statement and guess what Eric’s feelings are: Also, checking out Eric’s body language would help the listener appraise Eric’s emotions with great accuracy. “ That customer sure led me down the primrose path. He had me come to his company for three appointments. Spent hours of my time going over every detail of my recommendations for a changeover in production methods. Then he purchased my competitor's line and won’t even see me on sales calls now.” Observing body language -this is one of the most effective ways of understanding what another person is feeling; facial expression, tone of voice, gesture, and posture give such important clues to a person’s feeling state. Eye contact Open posture Sitting upright and forward Head nods Facial expression What would I be feeling -as you are listening to the speaker ask yourself, “What would I be feeling if I were saying and doing those things?” When the listener reflects his/her understanding of the other’s feelings the speaker will automatically let us know whether or not we heard correctly-by nodding his/her head, saying “Yes” or “Right”, or correcting what we said.
True Reflections: Are brief statements of your understanding of the speaker’s thoughts/feelings Reflections are never longer than the speakers message and are often much shorter Capture the essence of the speaker’s message, not a verbatim restatement Are not phrased like a question (i.e., the tone of your voice should not be raised at the end of your statement) Get to the “Yes” Any questions before we look at a few examples?
Have class stand raise right hand form a circle with thumb and fore finger put it on your chin What happened? Three primary means of demonstrating listening: 10% Verbal (paraphrasing, in your own words) 30% Non-verbal (mms, ahhs, mm-hmms, yes’s, no’s, etc.) 60% Reflection (listening for the meaning behind the words) Emails, emoticons Another Challenge you put on your cheek
Validate What you might think about the listener’s body language could be totally different. Example: a participant comes back from lunch and is sitting in the chair with his/her arms crossed and looking angry. The facilitator might assume that this person is not interested or bored with the class. When the facilitator asks this person the facilitator finds out that the person had a bad burrito for lunch and is having a horrible upset stomach. Always VALIDATE!!! Body Language & Tone Discussion What body language indicates that someone is listening to you? How do you feel towards that person? What body language/tone indicates that someone is not listening? How does poor listening behavior make you feel? So be conscious of what you see (more will be said about describing that) and how you are expressing yourself. Do the elements match? Do his/her words match what you see and hear? Do your words match what he/she is seeing and hearing?
Most of us are good at asking questions. We do it naturally and easily. The challenge is to do it in a way that enhances communication
Ask: What are some situations that require skillful inquiry skills? One Answer: interviewing Close-ended questions direct the speaker to give a specific, short response. They are often answered with the one word like “yes” or “no”. Open-ended questions provide space for the speaker to explore his/her thoughts without being hemmed in too much by the listener’s categories. Open-ended question begin with words such as: tell me about, why, how, explain, and describe. You can use first level inquiry to figure out where you’d like to get more information (I.E. move to second level inquiry). This can be likened to drilling a well. First, you decide where to drill by doing preliminary exploration (e.g., soil samples). When you find an area in which to dig, you drill down.
Loaded -dictates the answer If you have a statement to make, make it Time Permitting XXX Have groups come up with good open questions for first time meeting with buyers and sellers Suggests a “right answer
To speak or write in support or favor of something. Voice your opinions/thoughts/feeling. Give your rationale; explain your point of view.
This is an abstraction of a conversation. The speaker, in this conversation, has a message to convey, but for whatever reason, the receiver isn’t getting it. Conversations like this can go around and around without ever touching on the real issue. Ask: Have any of you ever experienced this? Reflection is a tool that can help you quickly acknowledge another person and get to the heart of the matter efficiently, while making the sender feel truly heard. Click to drop red arrow and reveal takeaway.
Say: Our communication style is only one part of what makes us who we are. Like a bucket from the ocean, it will tell you something but not everything about the ocean. Say: This instrument measures 2 dimensions of normal behavior – expressiveness and assertiveness. Before we discuss what these two dimensions mean and the 4 styles that make up the communication style we are going to complete a self profile that will be one tool to help us identify our styles. “ All people exhibit all four behavioral factors in varying degrees of intensity.” – W.M. Marston Success depends on our ability to know ourselves and others Remember, the category does not define you it only describes you This is important because we don’t want participants to walk away thinking that their style is the only thing that makes up who they are.
Say: This assessment looks at two dimensions of behavior, assertiveness and expressiveness. We will look at each dimension, the four styles it builds and then our preferred style. Before showing the bullets on assertiveness ask how would you define behavior that is assertive? Review the points on assertiveness Possible answer: assertiveness The way you go about asserting your views, recommendations and needs. Assertiveness is the effort that a person makes to influence or control the thoughts or actions of others. People who are assertive tell others how things should be. They are task oriented, active, confident and ambitious. People who are less assertive ask others how things should be. They are reserved, easygoing, private and deliberate. Say: The second dimension of this model is about expressiveness. Before showing the bullets on expressiveness ask what does expressiveness mean to you? Ask: and the extent to which you display your emotions outwardly. I.e. Can people tell what you are thinking or feeling by reading your face. Expressiveness is also the effort that a person makes to control his or her emotions and feelings when relating to others. People who are expressive display their emotions. People who are not expressive control their emotions. They are controlled and quiet.
Style flexing is like going to another country and adjusting to the customs and traditions of that country, their language, their rituals and their preferences. Flexing on the job is knowing people critical to your success well enough so when you are communicating with them you are considering their preferences and adapting yourself accordingly. Style flexing is like going to another country and adjusting to the customs and traditions of that country, their language, their rituals and their preferences. Flexing on the job is knowing people critical to your success well enough so when you are communicating with them you are considering their preferences and adapting yourself accordingly. You may want to conduct the exercise where you have participants cross their arms and then try to cross them the other way. Most people will find it challenging the do it the way that is less comfortable. The point is that they can flex in this case how they cross their arms. Like style flexing you just have to do it for a short period of time. How might we use the communication process as a tool? ASK Why might we want to flex our styles?
Say: How to do we flex? Open from a neutral position, aware of your style, look for signs of the other person’s style adjust your style as necessary. Pick 2-3 things from the handout to do differently Say there may be factors that affect your ability to influence including: Relationships Record or history with the other person Range of authority or roles