1. What is EQ?
And Why Does it Matter for My Career?
Joni Lindquist
Executive & Career Coach
KHC Wealth Management

2. What is Emotional Intelligence?
• EQ = ability to recognize emotions in yourself and
others and use this to manage your behavior and
relationships
• It is NOT:
– IQ
– Being “touchy/feely”
– Merely nice to know information
– A single skill
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3. Why Does EQ Matter?
• It is the single biggest predictor of performance in the
workplace
• EQ accounts for 58% of performance in all types of
jobs
• More than 90% of top performers in leadership
positions possess a high degree of EQ
• Every point increase in EQ adds $1300 to one’s
annual salary
Source: Emotional Intelligence 2.0, Travis Bradberry & Jean Greaves
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4. And for Those Who Say, I Don’t Let My
Emotions Show at Work. . .
• Our brains are built to give
emotions the upper hand
• External stimuli passes through
our limbic system, the emotional
hub, before it reaches the
rational portion of our brain
• The stimuli may not make it to
the rational portion if
“highjacked” in the amygdala
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5. The EQ Quadrants
Personal Competence
Social Competence
What I See… What I Do …
Self -
Awareness
Self
Management
Social
Awareness
Relationship
Management
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6. The EQ Quadrants
Personal Competence
Social Competence
What I See… What I Do …
Self -
Awareness
Self
Management
Social
Awareness
Relationship
Management
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7. Personal Competence – “Focus on ME”
Self Awareness
• Deep understanding of one’s
emotions, strengths and
limitations, value and motives
– Self Awareness
– Accurate Self Assessment
– Self Confidence
Self Management
• Ability to control one’s
emotions and manage one’s
feelings
– Emotional Self-Control
– Transparency
– Adaptability
– Initiative
– Optimism
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8. Social Competence – “Focus on WE”
Social Awareness
• Being attuned to how others
feel in the moment and
responding appropriately
– Attentiveness
– Organizational awareness
– Understanding the meaning
beyond the words
Relationship Management
• Ability to treat people
according to their emotions to
build and maintain
relationships
– Empathy
– Influence
– Developing others
– Teamwork and Collaboration
– Inspirational Leadership
– Service: meeting the needs of
others
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9. The Lindquist EQ
“THRIVE” Model
• T = Truthfulness Self Awareness
• H = Humility Self Management
• R = Resiliency Self Management
• I = Interest in Others Social Awareness
• V = Value Others Relationship Mgt
• E = Empathy Relationship Mgt
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10. The Lindquist EQ
“THRIVE” Model
Self Awareness
T= Truthfulness
* With oneself
Self Management
H= Humility
* It’s not all about me
R= Resiliency
* Bounce back
Social Awareness
I= Interest in others
• Authentic
• Curiosity
• Read between the lines
Relationship Management
V= Value Others
* Respect
E= Empathy
* Put yourself in their shoes
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11. Ready to test your EQ?
1. I know my strengths and weaknesses and know
when they are on display
2. I remain clear headed, calm and controlled in times
of stress
3. I am able to motivate myself to try and try again in
the face of setbacks
4. I am adept at reading people’s feeling by their facial
expressions
5. I show patience to hear other people out
6. I do not try to win every argument
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12. Are You Thriving?
1. T - I know my strengths and weaknesses and know
when they are on display
2. H - I remain clear headed, calm and controlled in
times of stress
3. R - I am able to motivate myself to try and try again
in the face of setbacks
4. I - I am adept at reading people’s feeling by their
facial expressions
5. V -I show patience to hear other people out
6. E - I do not try to win every argument
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13. Tactics to Improve Your EQ
• T = Truthfulness
– Feel your emotions physically
– Watch yourself like a hawk
– Keep a journal about your emotions
• H = Humility
– Smile More
– Count to Ten
– Put a mental recharge into your day
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14. • R = Resiliency
– Ask: “What am I really trying to
accomplish?
– Track setbacks and your response
• I = Interest
– Watch EQ in the movies, model behavior
– Watch body language
– Be Quiet and Observe
Tactics to Improve Your EQ
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15. Tactics to Improve Your EQ
• V = Value
– Practice active listening; paraphrase
– Take feedback well
– Stop using “why” and “but”
• E = Empathy
– Practice seeing things from their
perspective!
– Recognize others’ feelings: “I know you
are upset….” 14

16. How Can I “THRIVE”?
• Do a Personal Situation Assessment – where am I
now?
– Self- Assessment
– 360 Assessment
• Identify what you’d like to work on
– Build a personal action plan – focus on 2-3 tangible,
practical actions
– Identify supporters and timeframes
• Hire a coach specializing in EQ
• Practice, Practice, Practice 15

17. The EQ THRIVE Toolkit
• Situation Analysis
– The Thrive Self Assessment
– Emotional Intelligence 2.0 Self Assessment
– The Thrive 360 Assessment
• Personal Action Plan
– Identify specific actions
– Monitor – plan, do, check, act
• To Overcome the Hurdles
– Gremlins Worksheet
– Amygdala Highjacking
– Thrive or Survive 16

18. Increase your EQ to:
• Be more effective at work
• Gain control of your emotions and
be happier!
• Build strong and positive relationships
• Handle stress more productively
• Achieve success!
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