EQ refers to emotional intelligence, which is the ability to recognize one's own emotions and those of others and use this awareness to guide thinking and behavior. EQ has been shown to be the strongest predictor of job performance and career success. It accounts for 58% of performance across all job types. Those with high EQ earn more money on average. EQ can be improved through focus on self-awareness, self-management, social awareness, and relationship management. Developing high EQ involves practicing truthfulness, humility, resiliency, interest in others, valuing others, and empathy. Increasing one's EQ leads to benefits like improved job performance, stronger relationships, and greater success.

1. What is EQ?
And Why Does it Matter for My Career?
Joni Lindquist
Executive & Career Coach
KHC Wealth Management

2. What is Emotional Intelligence?
• EQ = ability to recognize emotions in yourself and
others and use this to manage your behavior and
relationships
• It is NOT:
– IQ
– Being “touchy/feely”
– Merely nice to know information
– A single skill
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3. Why Does EQ Matter?
• It is the single biggest predictor of performance in the
workplace
• EQ accounts for 58% of performance in all types of
jobs
• More than 90% of top performers in leadership
positions possess a high degree of EQ
• Every point increase in EQ adds $1300 to one’s
annual salary
Source: Emotional Intelligence 2.0, Travis Bradberry & Jean Greaves
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4. And for Those Who Say, I Don’t Let My
Emotions Show at Work. . .
• Our brains are built to give
emotions the upper hand
• External stimuli passes through
our limbic system, the emotional
hub, before it reaches the
rational portion of our brain
• The stimuli may not make it to
the rational portion if
“highjacked” in the amygdala
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5. The EQ Quadrants
Personal Competence
Social Competence
What I See… What I Do …
Self -
Awareness
Self
Management
Social
Awareness
Relationship
Management
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6. The EQ Quadrants
Personal Competence
Social Competence
What I See… What I Do …
Self -
Awareness
Self
Management
Social
Awareness
Relationship
Management
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7. Personal Competence – “Focus on ME”
Self Awareness
• Deep understanding of one’s
emotions, strengths and
limitations, value and motives
– Self Awareness
– Accurate Self Assessment
– Self Confidence
Self Management
• Ability to control one’s
emotions and manage one’s
feelings
– Emotional Self-Control
– Transparency
– Adaptability
– Initiative
– Optimism
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8. Social Competence – “Focus on WE”
Social Awareness
• Being attuned to how others
feel in the moment and
responding appropriately
– Attentiveness
– Organizational awareness
– Understanding the meaning
beyond the words
Relationship Management
• Ability to treat people
according to their emotions to
build and maintain
relationships
– Empathy
– Influence
– Developing others
– Teamwork and Collaboration
– Inspirational Leadership
– Service: meeting the needs of
others
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9. The Lindquist EQ
“THRIVE” Model
• T = Truthfulness Self Awareness
• H = Humility Self Management
• R = Resiliency Self Management
• I = Interest in Others Social Awareness
• V = Value Others Relationship Mgt
• E = Empathy Relationship Mgt
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10. The Lindquist EQ
“THRIVE” Model
Self Awareness
T= Truthfulness
* With oneself
Self Management
H= Humility
* It’s not all about me
R= Resiliency
* Bounce back
Social Awareness
I= Interest in others
• Authentic
• Curiosity
• Read between the lines
Relationship Management
V= Value Others
* Respect
E= Empathy
* Put yourself in their shoes
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11. Ready to test your EQ?
1. I know my strengths and weaknesses and know
when they are on display
2. I remain clear headed, calm and controlled in times
of stress
3. I am able to motivate myself to try and try again in
the face of setbacks
4. I am adept at reading people’s feeling by their facial
expressions
5. I show patience to hear other people out
6. I do not try to win every argument
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12. Are You Thriving?
1. T - I know my strengths and weaknesses and know
when they are on display
2. H - I remain clear headed, calm and controlled in
times of stress
3. R - I am able to motivate myself to try and try again
in the face of setbacks
4. I - I am adept at reading people’s feeling by their
facial expressions
5. V -I show patience to hear other people out
6. E - I do not try to win every argument
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13. Tactics to Improve Your EQ
• T = Truthfulness
– Feel your emotions physically
– Watch yourself like a hawk
– Keep a journal about your emotions
• H = Humility
– Smile More
– Count to Ten
– Put a mental recharge into your day
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14. • R = Resiliency
– Ask: “What am I really trying to
accomplish?
– Track setbacks and your response
• I = Interest
– Watch EQ in the movies, model behavior
– Watch body language
– Be Quiet and Observe
Tactics to Improve Your EQ
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15. Tactics to Improve Your EQ
• V = Value
– Practice active listening; paraphrase
– Take feedback well
– Stop using “why” and “but”
• E = Empathy
– Practice seeing things from their
perspective!
– Recognize others’ feelings: “I know you
are upset….” 14

16. How Can I “THRIVE”?
• Do a Personal Situation Assessment – where am I
now?
– Self- Assessment
– 360 Assessment
• Identify what you’d like to work on
– Build a personal action plan – focus on 2-3 tangible,
practical actions
– Identify supporters and timeframes
• Hire a coach specializing in EQ
• Practice, Practice, Practice 15

17. The EQ THRIVE Toolkit
• Situation Analysis
– The Thrive Self Assessment
– Emotional Intelligence 2.0 Self Assessment
– The Thrive 360 Assessment
• Personal Action Plan
– Identify specific actions
– Monitor – plan, do, check, act
• To Overcome the Hurdles
– Gremlins Worksheet
– Amygdala Highjacking
– Thrive or Survive 16

18. Increase your EQ to:
• Be more effective at work
• Gain control of your emotions and
be happier!
• Build strong and positive relationships
• Handle stress more productively
• Achieve success!
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