This document provides a summary of Julie Thornley's professional experience and qualifications. She has over 15 years of experience in executive support, administration, office management, and quality control. Her most recent role was as an Executive Assistant at US Shale Solutions, Inc. where she provided extensive administrative support to the CEO and executive team. She has strong computer skills, communication skills, and experience in areas such as travel coordination, meeting planning, and document preparation.
ROE D. SON728 CircleUnion City(706)-2545[email protected].docxhealdkathaleen
ROE D. SON
728 Circle
Union City
(706)-2545
[email protected]
ASSISTANT MANAGER
Payroll Coordinating ~ Administrative Assistant ~ Office Management ~ Customer Service
Conscientious, meticulous individual with an outstanding background of service as an assistant manager and client service representative. An individual with success in supporting superiors, customers and employees. Possesses comprehensive experience in all office functions, including:
· Typing proficiency in MS Word, PowerPoint, Excel, Access, SAP, and Kronos.
· Type 40 wpm; expertise in multi-line telephone systems, scanner, faxes, and copiers.
· Files, screens telephone calls, maintains schedule and inventories and distributes mail.
· Provides outstanding support in maintaining numerous calendars, tracking correspondence/suspense, and payroll processing.
INTERFACE, Atlanta, Georgia 2019 – Present
Employee & Customer Experience Specialist
· Assistant Manager often take the lead on, employee & customer event planning.
· Partner with cross functional teams to ensure effective communication.
· Prepare operational reports and schedules to ensure accuracy and efficiency.
· Help maintain physical security and building access authorizations.
· Organize WELL certified catering for employee/customer meetings.
· Assists Facilities Manager with the coordinating building maintenance.
· Create event budgets and manage accounts payable for employee and customer activities.
· Ensure superior employee and customer experience.
INTERFACE, LaGrange, Georgia 2013 – 2019
Project Planning Coordinator
· Managed and supported the Services Department of the Freestyle Logo Program.
· Prepared and reviewed operational reports to ensure accuracy and efficiency.
· Consistently reviewed process for all products to ensure best practices were being followed.
· Interact with Management Teams and develop relationships.
· Created process improvement plans.
· Planning and coordination of a program and its activities.
· Ensured implementation of policies and practices.
· Maintained budget and tracking expenditures/transactions.
· Calculated and prepared price quotes for Account Executives.
INTERFACE, LaGrange, Georgia 2011 - 2013
Customer Service Professional
· Provided customers information about products/services, manage orders, and accounts.
· Recorded keeping of customer interactions and transactions.
· Checked to ensure that appropriate changes were made to resolve customers' problems.
· Determined charges for services requested, collect deposits or payments.
· Solicited sales of new or additional services or products.
· Assisted customers with product availability, order entry, and follow-up.
· Processed orders via fax, email, written purchase orders and EDI.
· Authorized shipment of orders and coordinated shipping between various departments.
AMERICA ...
ROE D. SON728 CircleUnion City(706)-2545[email protected].docx
Julie Thornley Resume 2016
1. JULIE THORNLEY
9423 Sunflower Ridge Drive, Houston, TX 77064
281-387-0782 (cell)
Julie_thornley@yahoo.com
SUMMARY
Extensive experience in executive support, administration and office management with a vast knowledge of computer programs and
applications. Quality control of documents and reports with a high attention to detail and accuracy. Assistance with marketing
research, business development, bids and proposals. Excellent communication, leadership and interpersonal relationship skills.
Seven years with a commercial real estate firm covering all aspects of acquisitions, closings and legal documentation.
PROFESSIONAL
EXPERIENCE
Dec 2014-current
US SHALE SOLUTIONS, INC., Houston, TX
Executive Assistant
Providing extensive Executive support in day to day operations for the CEO, CFO and his entire executive
team to include the following duties and responsibilities:
• Provide extensive administrative support directly to the CEO with various aspects of corporate
development, organization, daily tasks and operations.
• Manage and coordinate executive travel arrangements both domestic and international, including
air, ground, and hotel while providing detailed itineraries
• Effectively manage electronic communications and scheduling for the CEO, CFO & Executive Staff
• Set up meetings using outlook meeting requests to invite/track attendees; ensure room is available
and set up with correct equipment and beverages
• Arrange, plan and coordinate offsite and onsite conferences and board of director’s meetings,
including booking of venues, hotels, meals, transportation and all associated meeting logistics
• Manage corporate events scheduling and logistics planning, and candidate interviews
• Compile, consolidate and process expense reports for Executive staff, including obtaining required
approval and ensuring timely payment according to policy
• Preparation of business and marketing plans and board of director’s presentations
• Compile weekly KPI & safety reports, budget updates and document control
• Management of company relationships, communications and office policies
• Facilitate, address and assist with IT requests for Corporate office
• Communicate with various internal departments to coordinate projects and/or activities and liaise
with external parties in administrative matters on behalf of the management leadership team
• Process all new hire documentation maintaining Company records
• Process payroll and benefit information through ADP programming software while exercising the
utmost confidentiality
April 2011 – Nov 2014
J3 RESOURCES, INC., Houston, TX
Internal Operations Coordinator
Responsible for administering the day to day technical and administrative operations of the laboratory
environment including imputing of data, creation of reports, management of staff and liaising with internal
and external clients. Planning, coordinating and directing quality control programs designed for the entire
company to ensure quality and reliability of results. Serve as the liaison between the Office and Laboratory.
• QA/QC of all samples received in the lab for testing.
• Report manager and administrator for results, invoices and external communications to clients
• Assist in business development and bid procurements
• Client liaison and customer relations officer
• Manage all front office duties and support staff
• LIMS computer software administrator
• Marketing materials to include newsletters, website management, brochures and trade shows
• Account receivables, outstanding balance collections and monthly revenues
2008 – March 2011
ALAN PLUMMER ASSOCIATES, Inc., Houston, TX
Senior Office Administrator/Marketing , Research & Business Development
Manage all senior administrative tasks in the office and aid with marketing projects, budget and
stimulus research, business development, bids, proposals and presentations. Work closely
with 5 engineers giving support with travel, expenses, project management, RFQ’s and
quality control of documents and reports.
• Responsible for all duties associated within the operations of the office
2. • Production of proposals and bids requests for pending contracts
• Quality control of O&M manuals, master reports, technical memos and designs.
• Develop relationships and set up appointments with new clients
• Research the market industry on a daily basis for possible leads and developments for new
business
• Compile expense reports
• Invoice approvals
• Meeting coordinator/organizer
• Indexing of filing system
• Travel arrangements for all 5 engineers
Achievements
Assisted in developing and designing a user friendly, interactive O&M CD for our client, using multiple links
to equipment data, reports, drawings, pictures, web links, supplier information and over 200 document links.
2001-2008
DAVID Z. MAFRIGE INTERESTS Houston, TX
Office Manager, Executive Assistant
• Responsible for accounts payable and receivable and all general office duties.
• Managed several accounts in excess of over a million dollars.
• Accounting manager for taxes, balance sheets, income statements and financial reports.
• Handled the owner’s entire portfolio: personal checking accounts, investment accounts and stock
accounts as well as credit card charges.
• Managed owner’s primary home, Lake House and 9500-acre Ranch.
• Maintained a detailed inventory of the owner’s entire portfolio of personal vehicles to include:
autos, trucks, boats, hunting vehicles, farming equipment (Bull Dozers, Dump Trucks, Maintainers,
Back Hoe’s and RTV’s) for inspections, renewal tags and insurance expirations.
• Implemented an efficient payables system for over eight different accounts
• Handled all invoicing and receipts for over 200 tenants.
• Payroll Manager, to include 941, 940EZ, W2’s and 1099’s.
• Assisted tenants on issues at property.
• Spoke to prospective tenants regarding lease space available and pricing.
• Called tenants in default and collected any and all outstanding balances.
• Created database of tenants with emergency numbers, current addresses and chain of command.
• Planned and coordinated meetings with clients, scheduled luncheons, functions and events.
Achievements
• Assisted in reducing the cost of Insurance Premiums on Shopping Centers by calling prospective
companies for competitive quotes.
• Interviewed and trained several assistants within the administrative and Real Estate Field.
• Developed and implemented new filing system for all personal, business and miscellaneous
documents in an organized manner.
1999-2001
ALLEY THEATRE, Houston, Texas
Box Office Assistant Manager/Actress
COMPUTER SKILLS
Qualified extensively in Microsoft Office 2007 & 2010, Word, Outlook, Excel, PowerPoint,
Access, QuickBooks, Publisher, LIMS, Genesis, Deltek Vision, Citrix, Smart Draw, and
Yardi Property Management.
LANGUAGES
Read, speak and write in English, Speak Fluently in Dutch and Afrikaans. Speak some
German.
EDUCATION
Graduated Summa Cum Laude with a BA in Theatre & English – University of Houston 1999
University of Witwatersrand, Johannesburg, South Africa, 1991-1993 (English, Law)
ACE Certification – Group Fitness Instructor
References Upon Request.