Lorraine Walters has over 32 years of experience in leadership and administrative roles. She most recently served as Business Manager for a senior living community of 275 apartments, where she oversaw daily operations and helped increase occupancy from 42% to 99%. Her experience also includes roles as an Administrative Assistant supporting sales and marketing, Business Office Coordinator for an assisted living facility, and Office Manager for a dental practice.

1. Lorraine M. Walters
11507 No. Poema place#201 Chatsworth, CA 91311
lorraine.walters@sbcglobal.net (818)288-
2468
PROFESSIONAL SUMMARY
Results-oriented manager with 32 years of leadership experience. I was the Business Manager
in a Senior Living Community with 275 Apartments. Oversaw the daily operations and
developing and implementing innovative business solutions. Provide general HR and Senior
Administrative support to executive managers. Relevant experience includes process
implementation, compiling reports, vendor management, multi tasking , accounts payable,
accounts receivables, payroll, billing including medical billing and a superior level of customer
service.
PROFESSIONAL EXPERIENCE
The Village at Northridge Northridge, CA
Business Manager March 2012-Oct. 2015
● Instrumental in lifting the census from 42% to 99%, with 330 Residents
● Coordinate the efforts of 8 Department Heads and work closely with the Executive Director
in synchronizing the efforts of the Executive Team
● Oversee the HR efforts and work closely with HR Coordinator
● Work directly with Corporate Team, as most of the accounting work is done at the
Community Level
● Oversee A/R and rent collections, raising rents and focus on lifting Ancillary Revenue
● Actively involved in coordinating efforts of Resident Move-Ins and Move-Outs
EGtran Corporation Camarillo, CA
Administrative Assistant April 2009 – Nov 2011
Directly responsible for supporting the VP of Sales and Marketing for a global leader in
telecommunications equipment, with offices in the U.S., Taiwan, mainland China, Germany and the
Czech Republic.
● Responsible for all administrative duties associated with customer sales and support for the
Western Region and all of Europe.
● Maintained detailed monthly sales forecast for upper management
• Oversaw all activities related to the development and management of eGtran marketing
activities.
• Generated monthly employee and manufacturing commission reports.
● Managed all global trade show activities

2. Sunrise Assisted Living West Hills, CA
Business Office Coordinator Dec 2006- Dec 2008
● Responsible for hiring and training and related Human Resources associated with this
process.
● Provided administrative support to all coordinators and Executive Director on counseling
and acted as liaison with regional
● Performed all payroll accounting for a staff of 85 plus
● Reduced bad debt by 80% within the first six months
● Created monthly resident billing audits for the Board of Directors including financial
justification of any changes.
● Provided customer service and billing support.
● Maintained monthly quality assurance files of change reporting to ensure accuracy
● Maintained training compliance records to ensure resident quality of care per corporate
standards
● Ensured compliance with all state regulations including employee files, I9 forms, workers
compensation and OSHA requirements and building licensing with the California State
Department of Health.
● Handled all A/P, A/R
● Compiled reports
● Assisted coordinators in the daily supervision of team members
Radius Financial, Inc. Agoura Hills, CA
Manager May 2002- July 2006
• Managed finance and service divisions
• Over saw all accounting including: A/P, A/R, bank reconciliation, billing and payroll processing
• Implemented QuickBooks
• Established relationships with vendors, including the implementation of contracts
• Developed and managed quality control metrics
• Ensured customer satisfaction for the most demanding clients
Franklin J Segal, DDS Los Angeles, CA
Office Manager Jan 2000-April 2002
• Managed bookkeeping/finances-A/P, A/R, deposits, preparation of financial statements,
bank reconciliation, daily payment allocations, insurance billing.
• Decreased accounts receivables by 80% within the first 6 months
• Provided support for staff of three
• Scheduled appointments, customer service
UCLA Medical Group Los Angeles, CA
Administrative Specialist Sep 1980-Dec 1999
• Oversaw all elements of quality control
• Monitored the performance and progress of staff
• Generated analysis and reporting for upper management
• Counseling staff and performing yearly evaluations
• General accounting and balancing of general ledgers

3. • Created and developed automated systems to track and reconcile in-coming deposits and
payments within the department. This resulted in greater efficiency in the completion of
tasks and reduced customer complaints by 52%
• Initiated synergistic partnerships between the Payment-Posting department and Information
Systems Department to expand the capabilities of the internal software structure for the
electronic processing of cash postings, resulting in reduction of costs, time and errors.
• Analyzed department costs and recommended various solutions to reduce the inefficiencies
by identifying and hiring additional key personnel thereby reducing significant amounts of
overtime.
• Developed and implemented training modules to assist various departments in the
understanding of the company’s computer systems. In addition created protocol and
implemented procedure manuals.
EDUCATION
• Associates Arts Degree in Business Kaplan University, 2007-2009
• Business accounting/QuickBooks Pro Moorpark College, CA 2006
UCLA CPC course-Professional Medical Coding 1999
UCLA Supervisory Training Classes: Conduct and Resolution, Appraisal and Evaluations.
Attended a seminar and gave a presentation on the usage of our computer system and the
Payment Posting Department.
• Human Resource/Recruiting and Hiring Sunrise Senior Living, CA 2007
TECHNICAL SKILLS
• Profit and Loss statements, Expense reports, Microsoft Word, WordPerfect, Excel, Microsoft
E-Mail, Power Point, QuickBooks, 10 Key , ADP, Paychex, People Soft HR Software, yardl
resident billing software, Kronos time clock.