The document is a resume for Caprice L. Brown that summarizes her skills and professional experience. She has over 15 years of experience in administrative assistance, legal secretarial work, retail management, and business ownership. Her skills include Microsoft Office, data entry, customer service, and office management. Her most recent role was as the lead administrative assistant for NOAA's National Marine Fisheries Service, where she provided administrative support and coordinated travel for 25 staff members.

1. CAPRICE L. BROWN
(509) 995.3743
caprice.l.brown.1@gmail.com
2131 W. SHANNON AVE. SPOKANE, WA 99205
Skills:
 Administration  Microsoft Office
 Customer Service
 Filing (e-file/hard)
 Data Collection
 Data Entry
 Google Programs
 Travel Coordinator
 Calendar Mgmt.
 Event Planning
 Scheduling
 Reception
 Secretarial
 Retail Sales
 Spreadsheets
 Budget Forecasts
 Office Equipment
 Banking
 Team Building
 Inventory
 10 Key
 Keyboards
 Cash Handling
 Legal Research
 Retail Management
 Project Management
 QA/QC
 Retail Sales
 Time Management
 Video Conferencing
 Office Management
 Cultural Diversity
 Multi line phone
system
Experience:
Administrative Assistant
Contractor for NOAA’s National Marine Fisheries Service
1655 Heindon Road
Arcata, California 95521 Supervisor: Ann Garrett (808) 725-5130
•LEAD ADMINISTRATIVE ASSISTANT to the Assistant Regional Administrator of the California Coastal Area
Office of NMFS’ West Coast Region and Branch Supervisors.
•Recruited to provide general administrative support to a busy federal office of about 25. Quickly established
proficiency and rapport as a resourceful and enthusiastic team player, with a strong ability to multitask and
solve problems while juggling a variety of tasks.
•ASSIST WITH THE SCHEDULE MANAGEMENT of the Assistant Regional Administrator; setting up meetings,
prepare the ARA’s daily schedule of activities, as well as assist the Division Manager and Branch Managers with
projected travel budget issues/spreadsheets, scheduling meetings, ensuring equipment is available and
functioning minimize schedule conflicts, respond to last-minute changes to travel orders. Proven professional
interaction with executives, successfully maintaining trust and confidentiality. Demonstrated success with
scheduling and arranging large conferences, arranging secure and functional meeting places, responsible for
preparing materials necessary for conferences and meetings for upper management and executives, sending
information to the participants concerning such matters as hotel accommodations, transportation to and from
the meeting location, social arrangements, and administrative matters while the participants are on location.
•CARRIED OUT A RANGE OF ADMINISTRATIVE TASKS to support about 25 staff; scheduling meetings and
setting up conference rooms, answering and routing callers or messages to appropriate staff, logging and
distributing incoming mail, process all outgoing mail and packages (UPS), maintaining hard-copy and electronic
files, assist with organizing administrative records and developing FOIA indexes, assisted with yearly property
inventory reports, lead time keeper for the Arcata office. Preparing routine official correspondence, and

2. memorandum regarding confidential union and/or personnel related issues, social and personal
acknowledgments, and routine office reports. Ensures proper spelling, punctuation, grammar, and formatting.
Prepare decision documents for final signature, electronic filing and distribution, type in final fields on forms,
drafts, and reports checking for proper format. Make sound and reasonable decisions in accordance with laws,
ordinances, regulations and established procedures; Ability to perform a wide variety of duties and
responsibilities with accuracy and speed under the pressure of time-sensitive deadlines. Establish and maintain
effective working relationships with department personnel, city and outside agency officials, coworkers and the
general public.
•PROFICIENT USE OF COMPUTERS AND APPROPRIATE SOFTWARE for data collection, analysis and collating.
Prepare documents and forms, providing proper spacing, heading and arrangement for ease of understanding
and information processing.
•LEAD TRAVEL COORDINATOR processing multiple travel authorizations and vouchers for a busy office of 25
including an executive with an active travel schedule. Receive acquisition for travel from employees, reviews
them for accuracy and account codes before processing. Submit for payment once travel is completed,
responding to change orders and audits as necessary. Separately tracks status of all office travel to ensure
each step is completed and that all travel orders are accounted for in office budget.
•SKILLS include proficient word processing and spreadsheet use, Microsoft Office programs, Google
Mail/Programs .Typing speed 40-45 WPM. Proficient with equipment used in an office setting.
•ABILITY to perform detail work with accuracy; accept direction from multiple sources; effectively organize,
prioritize and complete tasks independently in a fast-paced environment with frequent interruptions and
conflicting deadlines; thorough knowledge of office methods, procedures and practices; Ability to make
independent decisions and exercise sound judgment; maintain a high degree of confidentiality and exercise
discretion and appropriate judgment in handling sensitive material; and the ability to understand, interpret and
apply policies and regulations in specific situations.
•DETAIL-ORIENTED; able to handle diverse tasks concurrently in a fast-paced setting; ability to quickly learn
and use available technology; experience maintaining confidentiality in a professional office; experience
performing efficient and accurate data entry.
Seafood Manager
Safeway/Albertsons Retail Grocery
McKinleyville, CA Supervisor: Ed Sowa (Store Manager) Retired (no contact information available)
Spokane, WA Supervisor: Bob (Store Manager) Retired (no contact information available)
•RESPONSIBLE for management and departmental functions related to retail sales of seafood products;
ordering of all seafood and related retail supplies, quality control/assurance, employee scheduling, sales,
customer service relation and satisfaction, maintaining a safe and sanitary department.
Legal Secretary/Receptionist
McLean Law Office
4711 N. Madison St.
Spokane, Washington 99205 Supervisor: Byron McLean (509) 325-1546
•CARRIED OUT A RANGE OF ADMINISTRATIVE TASKS TO SUPPORT A BUSY ATTORNEY; acted as the office
receptionist/secretary, answering multi line phone system, scheduling appointments, typing letters to clients
and opposing attorneys, filing all documents, responsible for all data collection and entry relating to a case.
•ASSISTED WITH CASE MANAGEMENT; maintaining client confidentiality, collecting all data related to case
management, and filed documents with the courts. Frequently acted as a liaison between the attorney and
client.

3. Business Manager/Owner
C. Weeks Cleaning Service
1621 S. McDonald Rd.
Spokane, Washington 99216 Supervisor: Self (509) 995-3743
•RESPONSIBLE FOR ALL BUSINESS OPERATIONS to support successful business, cleaning personal residences,
offices, rental properties, newly purchased real estate and new construction. Scheduled and maintained
appointments to meet individual customer needs.
• INCREASED CLIENTELE from a low of two customers during the first year to a high of 12 customers per
week. Created a reputation for being reliable, honest, hardworking and providing high quality service. Hired
temporary staff, as needed, to keep up with customer demands.
Education:
Spokane Falls Community College 1 Semester 1998
Spokane, Washington 4.0 GPA
Course study: Introduction to Computer Programs (Microsoft Office)
Yreka Union High School Graduated June 1980
Yreka, California 3.8 GPA
Course study: General education with emphasis on business administration