The document provides a summary of Inass Nasser's experience and qualifications. It details their education in business administration and accounting and work history in both accounting and customer service roles. Notable experiences include positions as an accountant assistant, customer service representative at multiple call centers, and accounting work processing invoices and financial statements. The summary highlights skills in accounting, customer service, organization, and communication.

1. INASS NASSER
 Address: Raleigh, NC, USA • Cell: (919) 607 6049 • Email: inassnasser@icloud.com
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SUMMARY
Graduate with a Bachelor of Business Administration with Accounting major. Worked in both
Accounting and Customer service fields. As Accountant I have a good knowledge in basic Accounting,
analyzing revenues and expenses and financial statements. As a Customer service representative I
have a good experience in call center environment, company systems such as live support, and
managing company website. Resourceful, organized, analytical and detail-driven with capabilities in
completing multiple projects with competing deadlines.
General Accounting
Problem Solving
Customer service and relation
Strong organization skills
Active listening skills
Telecommunication skills
Adaptive team player
EXPERIENCE
1- Customer service representative at Xerox call center 11/2015- time being
2- Customer service at Marshall’s in Raleigh, NC 08/2014- 11/2015
(Customer service and floor assistant.)
3- Accountant assistant at triangle tax and accounting 12/2013-07/2014
 A-Complete reconciliations for bank account and petty cash.
 B- Perform tax reporting requirements in coordination with CPA firm.
 C-Compiling accounting information , analyzing expense accounts for closing process and
verifying invoices for accuracy and payments submitted
 D-Filling documents
 E-Verifying records
 F-Strong understanding of accounting practices and principles, preferably in a non-profit
setting.
 G-Carry out all bookkeeping responsibilities including Accounts Receivable and Accounts
Payable, and assist with payroll in coordination with CPA firm.

2. 4- Customer service officer at D1g in Amman – Jordan 05/2013-11/2013
 A-Managing company website by adding content , moderating content and online
 Customer support.
 B-Researched, calmed and rapidly resolved client conflicts to prevent loss of key account.
 C- Preparesawide varietyof reports,documentsandcorrespondence of a confidential and
non-confidential nature (e.g.,letters,memorandums,meeting minutes, charts, operational
procedures, manuals) for the purpose of documenting activities, providing written
reference, and/or conveying information.
 D- Oversees day-to-day office workload for the purpose of ensuring the completion of
activities in an accurate and timely manner.
 E-Coordinates a variety of projects and functions (e.g., meetings, workday events)
 F- Compiles data from a variety of sources (e.g., time sheets, budget reports, specialized
reports,personnel records)forthe purpose of processingdataincompliance with financial,
legal and/or administrative requirements.
5- Customer service representative at Extensya in Amman – Jordan 11/2011-04/2013
 A-Property directed inbound calls in phone queues to improve call flow.
 B- Made reasonable procedure expectations to accommodate unusual customer request.
 C- Providedaccurate andappropriate informationinresponse tocustomerservice inquiries.
 D-Developed effective relationships with all call center departments through clear
communication.
 E- Workedwithuppermanagement to ensure appropriate changes were made to improve
customer satisfaction.
 F- Provided input to assist in selections and implementation of new phone system.
6- Accountant at power engineering world in Amman – Jordan 07/2011-10/2011
 Recording betty cash, Remittances.
EDUCATION
Wake Technical Community College, Raleigh, NC , USA May 2015
Teller Training certification.
Al-Balqa applied university, Amman, Jordan June 2011
Bachelor of business administration with accounting major.
VOLUNTEERING ACTIVITIES
Coordinator and organizer in job fair.
LANGUA GES
Arabic / English