Michelle Fonzo is an experienced executive assistant and office manager seeking a new position. She has over 20 years of experience providing administrative support, facility management, and event planning. Fonzo is skilled in tasks like calendar management, travel coordination, organizing meetings and trainings, and maintaining office supplies. She has a track record of streamlining processes and implementing cost-saving measures. Previously, Fonzo held office management roles at Integro USA and Wells Fargo Insurance Services, where she coordinated moves, created procedures, and trained staff. She is proficient in Microsoft Office, QuickBooks, and various other software.

1. 1319 Calderwood Ct, SE
Smyrna, GA 30080 Michelle Fonzo
770-313-4466 (Cell)
fonzo1319@charter.net
Summary of Qualifications
Ethical and dependable Executive Assistant and Office Manager with extensive experience providing
outstanding administrative support and facility management. Dependable and committed to assist in
confidential and strategic issues, keep projects on schedule and anticipate future needs. Detail-oriented top
performer with excellent people and communication skills working with management as well as team
partners. An organized multi-tasker motivated by a desire to help others succeed. Strong work ethic.
Expertise:
Calendar-Travel Management Organization Event Planning/Training
Space Design-Move Coordination Equipment / Vendor Procurement Create Policies and Procedures
Professional Experience
Integro USA Inc., Atlanta, GA 2012-2015
Office Manager, Accounting Assistant
 Organized and set up work rooms, mail rooms, break rooms, file rooms
 Set up procedures maintaining supplies and equipment, file management
 Audited and organized human resource files, implemented process for on boarding and exiting staff
 Served as accounting assistant to the VP Finance – scanning deposits, tracking and processing
commission using QuickBooks, Benefit Point and Excel spreadsheets
 Manage all resident and non-resident insurance licenses, application and renewals, address changes
 Coordinated IT issue resolution, building maintenance issues, etc
 Plan company events, cater client, vendor and staff meetings
 Process expense reports for COO
Selected Accomplishments:
 Organization of all office space
 Moved staff and consolidated supplies and equipment to interim and new office space
 Assist in design of new office space, coordination of office move
 Provided seamless back office operations
 Implement cost effective resources for supplies
 Implement out of office time tracking software
Wells Fargo Insurance Services USA, Inc. (WF), Atlanta, GA 1995 - 2011
Assistant Vice President
Positions:
Executive Assistant to: Regional Business Development Leader (2008)
Sales Coordinator, Co-Office Manager (2008-2011)
 Managed calendar, travel, email, correspondence, expenses, presentations and projects
 Coordinated meetings and special events within budget
 Created and implemented Standard Operating Procedures; trained regional leaders
 Managed prospects in Salesforce, trained producers, created and ran sales reports
 Publicized, monitored and coordinated client entertainment (sport events, concerts, etc.).

2. 1319 Calderwood Ct, SE
Smyrna, GA 30080 Michelle Fonzo
770-313-4466 (Cell)
fonzo1319@charter.net
Office Manager and Site Coordinator Roles (1998-2011)
 Created, revised, and communicated local office and corporate administration procedures
 Developed, coordinated and presented training classes (Word, Excel, Powerpoint, SoftTime)
 Communicated and monitored corporate and local policy (and changes) to office
 Design space and coordinate 4 office moves/restacking
 Managed office, mailroom, receptionist, word processing staff and facility
 Key member of Automation (IT) Committee, Operations Committee, and Management Team
HR Advocate/Assistant Roles (1996-2003)
 Provided HR assistance and direction to managers and employees
 Managed employee attendance tracking and time entry system for non-exempt employees
 Assisted HR Director with projects, policy design and implementation
 Assisted with Business Continuity Plan and coordinated emergency phone tree
License Coordinator (1996-2003)
 Presented, provided, tracked, processed professional designation information
 Processed new resident and non-resident applications, renewals and appointments - originally 80
non-resident and 50 resident licenses - grew to over 1,800 non-resident and 150 resident licenses;
 Planned and coordinated continuing education classes for licensed agents resulting in cost savings
and reducing employees' time out of the office;
 Participated on Wachovia corporate license integration team to centralize licensing process; choose
software program, establish processes and procedures, etc.
Word Processor (1995-1996)
 Create procedures and developed administration and word processing department.
 Created standards for documents - proposals/summaries, employee handbook, job descriptions for
a professional look
Selected Accomplishments:
 Design office space, coordinate moves
 Planned and coordinated client events, staff events, employee participation in community events;
Relay for Life, Atlanta Food Bank, Angel Tree
 Ensured successful employee on-boarding by creating and presenting new Employee Orientation
package to new employees, managed new employee process and orientation schedule
 Administered employee information as proxy for all managers; managed salary increases,
promotions, job requisitions, transfers, job changes freeing managers to focus on business critical
tasks
Education: Kennesaw State University, Kennesaw, GA, Education-3 years toward bachelor degree
Computer and Other Skills: Windows, Office: Word, Excel, PowerPoint, Outlook, QuickBooks; Benefit Point;
NIPR/NAIC insurance licensing websites; SoftTime; Internet; Previous experience with Salesforce, Lotus
Organizer, Lotus Notes
Cobb County Notary, SHRM Atlanta Member

3. 1319 Calderwood Ct, SE
Smyrna, GA 30080 Michelle Fonzo
770-313-4466 (Cell)
fonzo1319@charter.net
Events Committee Chair