Doris Arreguin has over 15 years of experience in office management, accounting, and human resources. She currently serves as the Office Manager for De Mott, McChesney, Curtright & Armendariz, L.L.P, where her responsibilities include managing firm-wide collections, accounting functions, payroll processing, staff supervision, and administrative duties. Prior to her current role, she worked as an insurance agent and in customer service and paralegal roles. She has extensive skills in Microsoft Office, case management software, accounting software, and various other programs.

1. Doris Arreguin
dorisarreguin@gmail.com cell 210-624-9694
Professional Experience
03/27/2006 – Present De Mott, McChesney, Curtright & Armendariz, and L.L.P.
Title: Office Manager
ACCOUNTING:
 Process incoming mail and review for checks/money orders is the mail. Record
accordingly.
 Manage firm wide collections
o Monitor balance for cases at final stage for aggressive collection.
o Arrange payment plans on a case by cases basis. When necessary, I meet
with clients to discuss balance privately.
o Oversee all collections and implement our current process
o Collect for (a) NSF checks, (b) completed cases with outstanding balance,
(c) clients interested in retaining us for out of town travel.
 Petty cash: monitor/audit and replenish as needed
 Refund requests, take payments, process new cases, release filing fees, cover
accounting as needed, and all other accounting functions. Primary accountant at
Washington Square office.
 Request accounting supplies when needed (Journals, deposit books, receipts, etc.)
 Pay for e-files and all other credit card transactions. Document each transaction
accordingly.
MANAGERIAL:
 Develop/implement procedures. Create training manuals as necessary/requested.
 Directly supervise office teams and proactively manage their performance and
development. Provide feedback, recognition, and corrective actions as necessary.
 Attend management meetings at HQ to implement/communicate goals and
procedures
 Process payroll for 80+ employees, manage timecards, add/terminate employees in
payroll system, update benefits, and all other as necessary. Payroll system used is
ADP.
 Meet staffing requirements
 Coordinate office events
 Point of contact for building issues/maintenance (change door codes, address
issues/concerns) (EXAMPLE: staff were having issues with parking, I addressed
with building multiple times and a solution was found)
 Liason for all vendors (Dahill, INSZoom, Mindshift, Telephone Connection, Eagle
Print, CMQ, Crestline, Etc.)
 Manage operations
HR
 Recruit and hire employees
 Train new employees to use case management software ([INS Zoom, DocuShare),
QB (if applicable)].

2.  Terminate employees
 Perform annual & 30/60/75 day reviews
 Counsel employees, issue warnings as necessary
 Exit interviews
ADMIN
 Travel arrangements for all attorneys (Domestic and International)
 Manage calendars for all staff (70+ employees) as needed.
 Coordinate events (annual events, luncheons, meetings, etc.)
 Coordinate monthly file inventories.
 Manage WS admin and ensure everyone complies with turnaround time of usually
one business day.
 Communicate with detention facilities to gain access for designated staff to visit
detainees.
o Monitor before access expires and renew with enough time
o Remove access for terminated employees. This involves sending a letter and
continuously follows up until confirmation is received.
 Create and manage prepaid accounts so we can receive collect calls from detainees.
I do this for all facilities where we have detained clients.
 Monitor funds to account for DPS checks, add when needed. Monitor that charges
are added accordingly by staff.
 Monitor supplies for accounting, daily office use, and all others. Take/keep
inventory and order as necessary.
IT
 Onsite troubleshooting when urgent situations arise or immediate attention is
necessary.
 Double check that employees have correct access and that they are setup correctly
 Perform basic IT support when in need of immediate help.
04/2003 – 10/2005 ANICO
Title: Life Insurance Agent
 Serviced five cities (maintenance, sold, upgraded and collected payments for life
insurance.)
 Performed clerical duties, follow-up calls, filing and record keeping through device
(PDA)
 Collected Insurance premiums, handled large sums of money and responsible for
impeccable accuracy of each transaction.
06/2000 - 07/2001 MCI long distance customer service
Title: APAC Customer Services
 Answered inbound calls (averaging 90 calls daily) with excellent customer service.
 Exceed sales quota with accurate and professional product knowledge.
 Performed requirements in quality, attendance, sales and average call handling
time.
01/1999 – 06/2000 Law Office of Ricardo Gonzalez
Title: Paralegal/Legal Secretary

3.  Prepare immigration applications for affirmative petitions
 Interview customers, collect supporting documents and work directly with Senior
Legal Assistant.
 Administrative and clerical (scheduling appointments, filing, reception)
Accomplishments
 Initiated and developed structure for an office of 20+ staff members.
 Coordinate communication and procedures between DMCA offices. Function as
liaison for vendors.
 Organized training for designated employees from all office locations to obtain
fingerprint certification. Develop and train employees as necessary.
 Designed different reports customized for Litigation section (i.e. report to monitor
caseloads (for distribution purposes), report with hearing details necessary to
distribute court calendar, etc.)
 Learned and excelled different functions of the firm in the eight years 7 months of
employment (e.g. Docketing Manager, Labor Team Legal Assistant, Managed IT,
HR/ADP/Training, building/premises, accounting, firm wide collections,
Management.)
Programming and Software Skills
 Microsoft Office programs 2007/2010/2013 (Word, excel & outlook)
 Immigration case management software INSZoom (extensive knowledge
developed over 9 years. Run/Create/Customize reports, add/edit/create
new employees, edit access, etc.)
 DocuShare/Paradocs (add/edit employees)
 QuickBooks (AP/AR)
 Windows Vista/XP/7
 Advanced experience in ADP (8+ years of experience)
 Knowledgeable in Zultys/Mxie phone system (add/edit employees)
 Adobe Acrobat (create fillable forms, combine PDF’s, edit PDFs, etc.)
 Type about 50 WPM
Education
1999-present Notary Public Commission
State of Texas
2001-2006 General Lines Insurance License (Life, Accident, Health and HMO)
State of Texas
2006 Legal Secretary Certificate
State of Texas
Referrals
Available upon request