1. LACORYA NEWSOME
3934 Bolton St., Augusta, GA 30909
Ph: 706-364-0089
lacorya30@gmail.com
lacoryanewsome82@gmail.com
Professional Summary
Provide a full range of support services, which included document preparation, confidential file
management, mail handling, supply ordering and record maintenance. Promoted rapidly from
Cashier/Customer Service to Administrative Assistant. Highly competent professional who can be
trusted with even the most confidential projects. Excel in turning disorganized environments into
smooth-running operations and overhauling administrative processes to improve accuracy and
efficiency. Self-starter and quick learner who exceeds expectations.
Skills
• Excellent Customer Service
Relations
• Proficient in Handling HR
Documents
• Excellent Trouble
Shooting/Problem Solving
• Excel at Managing
Calendars/Planning &
Scheduling Events
• Point Of Contact
• Knowledgeable in Microsoft
Word, Microsoft Excel &
Power Point
• Proficient in Correspondences
& Reports
• Expert in Managing Files &
Documents
• Detailed in creating corporate
documentation
Experience
ADMINISTRATIVE ASSISTANT
Augusta-Richmond County Utilities - Augusta, GA
Apr 2014-Present
• Improved efficiency by organizing confidential documents.
• Revamped Excel record-keeping and reporting to furnish Division Manager with accurate
data.
• Assisted in preparing for Interviews
• Create(d) new employee intake packets
• Create(d) order forms, brochures, to assist supervisors, managers and employees
• Managed and organized documents which includes but not limited to; employee files,
invoices, customer files, and purchasing files.
• Preform administrative and secretarial support such as: accounts receivable, ordering supplies,
creating correspondences/disciplinary action reports.
• Investigate customer accounts while accurately conveying information to consumers
• Debit accounts due to illegal water usage; for Billing.
• Transfer funds from a customer’s inactive account to the customer active account

2. CASHIER/CUSTOMER SERVICE
Augusta-Richmond County Augusta Utilities - Augusta, GA
Apr 2013-Present
Cashier
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issued receipts, refunds, credits, or change due to customers.
• Assist customers by providing information and resolving their complaints.
• Count money in cash drawers at the beginning of shifts to ensure that amounts
are correct and that there is adequate change.
Customer Service
• Handles customer inquiries and complaints in person, on the telephone, or electronically (fax, email), in
an efficient, courteous and friendly manner.
• Provides solutions to customer complaints, according to office policy.
• Completes the necessary forms and documents for processing service requests.
• Explains policies and procedures regarding Augusta Utilities' services to customers.
• Discusses and explain Augusta Utilities' rates to residential and commercial customers.
• Maintains updated customer service information system.
• Maintains record of customer contact statistics and reporting of these statistics to Customer Service
Supervisor.
• Provides customers accurate and updated information regarding the customer's bill/account.
OFFICE MANAGER
Ferguson Industries- Aiken, SC
May 2007- October 2009
• Improved efficiency by organizing confidential documents.
• Revamped Excel record-keeping and reporting to furnish the Warehouse Manager with accurate
data.
• Assisted in preparing for Interviews
• Managed and organized documents which includes but not limited to; employee files, invoices,
customer files, and purchasing files.
• Preform administrative and secretarial support such as: accounts receivable, ordering supplies,
creating correspondences/disciplinary action reports.
• Manually processed time cards before sending them over to the corporate office.
• Entered truck load numbers and weights; logistics.
• Created bill of lading for each truck driver to sign for each pick-up and delivery to assist supervisors,
and managers
• Liaison for the corporate (Fiberglass now known as AGY) office and the sub branch.

3. Education Attended
• Academy of Richmond County High School Graduated, May 2007
• Business/Office Procedure at Aiken Technical College 2010-2012
• Business Administration/Finance at Columbia Southern University 2015-Present