Fiona Dobbins is applying for an administrative position utilizing her organizational and customer service skills. She has over 15 years of experience in administrative and customer service roles, including as a phone operator, clerk, and receptionist. She is proficient in Microsoft Office, Salesforce, QuickBooks, and has strong typing skills. Her objective is to obtain a position where she can use her qualifications and experience.

1. Fiona Dobbins
739 9th
Street
West Babylon, NY 11704
(631) 412-3886
Fiona613@optonline.net
Objective: To obtain a position in an Administration capacity where I can
utilize my strong organizational skills and Customer Service experience.
Summary of Qualifications: Excellent administrative background and proven customer service skills with
strong attention to detail and customer satisfaction.
Computer Skills: Microsoft Word, Salesforce software, knowledge of Outlook, Excel, &
QuickBooks
Visual Mfg., Award, SAE
Excellent typing skills of approximately 50 WPM
Work Experience:
Harold Levinson Associates, Inc. (HLA), 4/15-Present
Farmingdale, NY
Phone Operator/Clerical in Customer Service Department
• Answer a very high volume of incoming calls; transfer
calls to appropriate person/department.
• Distribute the customer’s account number to the Customer Service
Representatives.
• Perform clerical duties such as data entry, filing, faxing, copying and
scanning.
• Maintain a daily log of all the phone calls and faxes received.
• Maintain paperwork such as cancellations and shortage claims.
Spectronics Corporation, 10/12- 12/12 (temp position)
Westbury, NY
Customer Service/Return Department
• Opened boxes from receiving.
• Sorted contents to each department.
• Processed return material authorization (RMA's) for customer's
equipment for servicing/recalibration. Entered customer's PO
information and requirements into company's database.
• Transferred equipment to the lab/technician for servicing.
• Processed all necessary paperwork for shipping department for
equipment to be shipped to customer.

2. Top Edge Solutions, LLC, 4/11-5/11
Huntington Station, NY
Receptionist/Secretary to the CEO
• Handled all aspects of administrative functions.
• Answered two-line phone system.
• Coordinated and maintained office records, database, files and faxes.
• Entered all information into Salesforce and Quickbooks.
• Handled any special projects given by the CEO.
• Ran personal errands for the CEO.
• Ordered office supplies as needed.
Utica National Insurance Group, 8/00-3/05
Jericho, NY
Loss Control Department, 12/03-3/05
Clerk Typist
• Coordinated and distributed mail for entire department.
• Performed all administrative/clerical duties such as typing, data entry,
filing, faxing, photocopying.
• Prepared monthly expense/time reports for supervisor.
• Completed special projects given by supervisor(s).
• Helped out other departments with faxes on a needed basis.
• Handled any phone calls when needed.
• Trained any new employees and fellow co-workers.
Premium Typing Department, 1/01-12/03
Clerk Typist
• Typed cancellation policies for policyholders.
• Typed other policies such as renewal notices, conditional renewal
letters, reinstatements, endorsements.
• Typed Auto ID cards.
• Policy make-up and bursting of policies.
• Completed any projects given by supervisor.
• Relief receptionist.
• Supervised training of new employees and fellow co-workers.
Record Department, 8/00-1/01
Clerk Typist
• Coordinated and distributed mail for all
departments.
• Performed all administrative/clerical duties such as data entry, heavy
filing, faxing, photocopying.
• Completed special projects given by supervisor.
• Helped out in mailroom when needed and relief receptionist.
• Supervised training of new employees and fellow co-workers.
Education: Associates Degree in Business Administration 6/90
Nassau Community College