The document contains Wendy Castillo's resume, including her contact information, objective, work history in roles such as an inspector, portfolio analyst, medical receptionist, and administrative assistant, skills in areas like finance, administration, banking, and medical fields, education including an associate's degree in medical management and pursuit of a bachelor's degree, and an offer to provide references upon request.

1. Wendy Castillo
(650) 474-1999
Zamy212@yahoo.com
515 Scott Ave
Redwood City, CA 94063
Objective-Experienced professional in professional setting seeking for company where I
can utilize and expand my skills with room for growth.
Work History
U.S. Army 09/15 - Present
Mt. View, CA
Trained in biomedical equipment principles: demonstrated an understanding of trends, size, and
scope of medical devices. Demonstrated proficiency in oral and written communication,
interpersonal skills, and critical thinking/problem solving. Demonstrated an understanding of the
processes involved in the design, development and manufacture of medical devices.
Demonstrated application of classroom knowledge to industry field experience. Demonstrated
proficiency in medical terminology. During basic training trained in treating injuries and casualties
on the battlefield.
Manpower staffing agency Inspector 1/12 – 09/15
Palo Alto, CA
As an inspector was responsible for inspecting student apartments for damage and condition at
the time of move outs with the graduate housing department in the family’s graduate area.
Created work orders on SHARE and coordinated with different departments to have the
apartments ready for move-ins; procurement, student housing, project crew, maintenance, and
building managers with tight deadlines. Responsible for final inspections and ensure all work
requested was done in apartments before new students moved in including the cleaning and
configuring of the apartment furniture or special requests for students. I was responsible for
inputting the work orders in SHARE Stanford web base program to obtain the appropriate
approvals for PO’s approvals for work orders. Maintain file system for the different buildings with
work order history, damage history, and student’s apartment status check in report. Was

2. Wendy Castillo
(650) 474-1999
Zamy212@yahoo.com
515 Scott Ave
Redwood City, CA 94063
responsible for documenting and submitting supporting documentation of student’s damage to
university property to be billed upon the students clearing campus.
Capgemini BPO (Coca-Cola) Portfolio Analyst 04/08-01/12
Guatemala, C.A.
Analyzed and maintained a portfolio tracked over 2500 accounts from the Midwest area of the
U.S. with rental accounts/vendors for Coca-Cola Refreshments worth over $3 million dollars in
business. Tracked and collected 85% of current invoices, kept past due invoices outstanding in
no more than 10%, and seriously past due invoices outstanding in 3.5% on a monthly basis.
Prepared monthly, quarterly, and annual projections and present them to the business operations
manager. Prepared and summarized monthly and quarterly financial results for executive and
management review. Successfully decreased the seriously past due invoices in the portfolio from
3.5% down to 1.9% within a year. Provided customers with copies of invoices, credits, and back
up needed in order to collectbalance due on account. On uncollectable accounts followed internal
procedures; JVs, obtaining POs from sales departments to apply on accounts when necessary
and conduct offsets to finally refer account to third party collection agencies when necessary.
Analyzed financial projections and investigated discrepancies. In constant communication with
sales, deductions, cash applications departments in order to straighten issues on accounts to
minimizethe issues that might comeup when customers submitted payments. Submit paperwork
to process payments for customers through credit card, ACH, or direct debit. Provided
administrative support to the group supervisor; calendaring, coordinating meetings, prepared
meeting agendas, report deadlines or follow up on key accounts.
Burlingame Pacifica Medical Group Medical Receptionist 8/03 - 3/08
Burlingame, CA
Answered a 10-line phone system relayed messages to any of the three doctors in the practice.
Made or cancel appointments for new or existing patients following HIPPA regulations. Provided
administrative support coordinated lunches and off site functions and presentations for the doctors
with different pharmaceutical companies. Provided support to the three doctors scheduling to
ensure no conflicts between their patient’s visits and their pharmaceutical presentations occurred.
Scheduled office lunches three days a week with different pharmaceutical representatives.
Oversaw dispensing of medication samples to patients and kept inventory of the samples.
Provided assistance with new prescriptions or medical tests orders for patients, and worked with
insurance companies to obtain prior authorization as needed for. Checked patients in at the front
window assuring their contact information and insurance information was up to date. Collected
any co-insuranceor co-pay or co-insurancedeductible due at the time of visit provided assistance

3. Wendy Castillo
(650) 474-1999
Zamy212@yahoo.com
515 Scott Ave
Redwood City, CA 94063
as needed in rooming patients, taking their vitals, and noted the medical records. Maintained
medical records archives following HIPPA regulations. Prepared medical charts for the following
day’s appointments in accordance to HIPPA regulations. Assisted the doctors in small in office
medical procedures and administered the procurement of supplies and equipment for the office.
The IndependentNewspaper Receptionist 11/02 - 7/03
Burlingame, CA
Provided clerical support to the office in answering, transferring phones to the newsroom, sales
and marketing room, and editing department. Started or cancelled subscriptions to the
newspaper. Took payments and documents needed for legal publishing as well as e-mailed to
legal department for final approval. Provided support to the Human Resources and marketing
department in maintaining the newspaper and personnel archives for the local office.
Administered the procurement of supplies and equipment for the Executive Office
Manpower Staffing Agency Staffing Specialist 8/00 - 09/02
Palo Alto, CA
Took an active role in recruiting new employees; at job fairs, the Internet, walk in, or company
referrals. Assisted in the intake of new candidates; interviewed assigned, and trained, candidates
for different assignments in different companies| such as Stanford University, HP, Agilent
Technologies, Siemens, or Abbott Laboratories. Assisted Spanish speaking employees with any
payroll questions, safety issues, benefit questions, or workers compensation claims when injured
on the job as needed. Informed new potential companies of our services such as staffing, payroll,
or human resources administrative aide to companies and try to obtain their business. Conducted
site visits to potential new clients and new job sites to assign a job description as well as workers
compensation safety risk code in accordance to OSHA regulations.
Bank of America Merchant Teller 11/98 - 7/00
Redwood City, CA
Assisted merchants with large deposits or withdrawals or special transactions required in
accordance to bank regulations. Effectively supported the branch manager in different functions
throughout the day as needed when branch supervisor was not available. Provided assistance
in the branch vault with accessing it in the morning, taking the armor car deposit, or withdrawing

4. Wendy Castillo
(650) 474-1999
Zamy212@yahoo.com
515 Scott Ave
Redwood City, CA 94063
cash from the vault, as tellers needed it. Assisted merchant’s packed and ship or acquire large
quantities of coins directly to or from the treasury department bank. Assisted checking teller
register boxes and assisted in balancing the branch vault.
HP Administrative Assistant 4/98 - 5/98
Santa Clara, CA
Provided administrative support to three executive officers on calendaring, coordinating
meetings, preparing meeting agendas, and organizing reading materials and presentations.
Maintained the department’s library for future projects reference. Picked up from main mailroom
and distribute mail to everyone in the department. Help department’s manager with reminders of
meetings and deadlines. Book meeting rooms with live meeting equipment and confirm it was in
working order. Administered the procurement of supplies and equipment for the Executive Office
Skills
● Financial analyst: Forecasting, Report Preparation, Collections SAP system, Financial
Projections, Budgeting, Quality Assurance, Financial planning and analysis
● Administrative support: MS Office Package, Windows 98-XP, Macintosh basics,
Avaya phone system, , Cumulus, Stanford (SHARE) program, Mail merge, MS Access,
JDE, DOS based systems, calendar management, Event Planning and Coordination
● Banking : Merlin Teller System, Telephone switchboard, 10-key path
● Medical: ICD-9 coding, CPT-coding, HIPPA regulations
● Bilingual English/ Spanish.
Education
Colorado Technical University BS in Medical Management / Informatics- Current
Colorado Technical University AS in Medical Management 03/2014
De Anza Jr. College Nursing Pre requisites 2003-2008
Sequoia High School Diploma 1995-1999

5. Wendy Castillo
(650) 474-1999
Zamy212@yahoo.com
515 Scott Ave
Redwood City, CA 94063
References:Upon request