1. Andrea J.Vazquez
2400 Goldenrod St. #216  Bakersfield, Ca 93308  (661) 301-8256  andreavazquez31@yahoo.com
Objective ______________________________________________________________________
An administrative/supervisory position utilizing demonstrated organization, customer
service, communication, and project management skills proven by thirteen years of
demonstrated successful & professional experience.
Profile ________________________________________________________________________
A self-motivated, personable, analytical, administrative professional with customer service goals and a willingness
to go the extra step in providing superior administrative support. Talent for quickly mastering new technology,
and proficient in Microsoft Office Suite. Diplomatic and tactful with professionals and non-professionals at all
levels. Accustomed to handling sensitive, confidential records (HIPAA), and following State and Federal
guidelines. Demonstrated history of producing accurate, timely reports meeting stringent guidelines. Proven
leadership skills with a primary focus on building & maintaining team/employee morale.
Ability to be flexible and versatile, and adapts well under pressure. Poised and competent with demonstrated ability
to easily transcend cultural differences. Thrive in deadline-driven & fast paced environments. Excellent team-
building skills, and maintaining good rapport with staff/clients/vendors. Able to work independently on start up
projects. Adapts well with change and new assigned responsibilities. A consistent work ethic to go “Above &
Beyond” to meet and exceed expecations, and provide optimum customer service.
Skills Summary _________________________________________________________________
 Call Center Supervisor
 Financial Report
Preparation
 Compose Correspondence
 General Office Skills
 Microsoft Office
 Conflict Resolution
Skills
 Decision Making Skills
 Scheduling
 Data Entry
 Effective Prioritization
 Strong Follow-Up
 Staff Training
 Quality Assurance
 Successful Team
Building
 Type 50 net wpm
Professional Experience __________________________________________________________
SUPERVISED CUSTOMER CARE REPS & ADMINISTRATIVE SUPPORT
 Managed and developed a team of twenty-five employees to ensure productivity, quality & consistency.
 Demonstrated the use of conflict resolution skills for both employees and vendors.
 Professional staff development & coaching for new and current employees.
 Evaluations of employees and quarterly/annual reviews.
 Conduct small-group sessions on maintaining adequate flow of business operations.
 Implemented new employment positions as a response to office demands.
 Handled personal administrative requests for partner agencies.
 Maintained & organized calendar and coordinated conferences & meetings.
 Financial report preparation for monthly and quarterly deadlines.
 Organized and filed all confidential records and invoices.
 Composed both routine & advanced correspondence with attention to detail
(Letters/Memos/Faxes/Emails/Etc.).
 Maintained attendance records and submitted payroll records weekly to ensure accuracy.
 Coached & Developed employees to provide support and ensure site production goals were met
CUSTOMER SERVICE/PROBLEM SOLVING
 Provided professional customer service to all levels of staff and non-staff.
 Demonstrated strong analytical decision making skills and ability to thoroughly explain outcome to parties.
 Performed follow up with clients/vendors to ensure all expectations were met.
 Calculated fee’s and performed financial transactions to settle debt owed.
 Multitasking to meet the individual unique needs of all staff/clients/administration.
 Verified and obtained confidential demographic information in order to maintain adequate records.
 Addressed concerns & unknowns for staff/clients/administration in a prompt & compassionate manner.
 Built positive rapport to ensure good relations with professionals & non-professionals at all levels.

2. Andrea J.Vazquez
Résumé, Page 2
2400 Goldenrod St. #216  Bakersfield, Ca 93308  (661) 301-8256  andreavazquez31@yahoo.com
Employment History _____________________________________________________________
A XEROX COMP, INC.- Bakersfield, CA – Supervisor of Customer Care & Quality Assurance,
1/2012 – 5/2016
KERN RADIOLOGY MEDICAL GROUP INC. – Bakersfield, CA - Scheduling
Supervisor/Admin Assistant, 7/2001 – 4/2009
GO WIRELESS COMMUNICATIONS – Bakersfield, CA - Personal
Assistant/Secretary/Receptionist, 11/2000 - 11/2001
AMERICORPS (KCSOS) – Bakersfield, CA – Intervention Specialist, 11/1996 – 7/1997
Education _____________________________________________________________________
SANTA BARBARA BUSINESS COLLEGE – Bakersfield, CA
Secretarial/Administrative Business Certification, 2000-2001 GPA: 3.8
BAKERSFIELD COMMUNITY COLLEGE – Bakersfield, CA
Completed Units towards AA Degree, 1994-1996 GPA: 3.5
EAST BAKERSFIELD HIGH SCHOOL – Bakersfield, CA
Graduated with High School Diploma, 1990-1994
References Available Upon Request