Laura Head has over 15 years of experience in business operations management, project control, facilities management, and administrative roles. She has a Bachelor's degree in Business Administration and a Master's in Marketing. Her experience includes launching new healthcare and 401k plans, creating affirmative action plans, and managing office relocations. She is proficient in Microsoft Office, QuickBooks, and security clearance systems. Currently she is the Business Operations Manager and Project Control Officer for Ellumen, Inc., overseeing daily operations, project tracking, and security compliance.

1. LAURA HEAD
HEADLAURA1@GMAIL.COM
EDUCATION / TRAINING / CERTIFICATIONS
Education:
 Bachelor of Science, Business Administration, University of Phoenix, 2003
 Masters of Business Administration, Marketing Focus, University of Phoenix, 2006
Training/Certifications
 Foundations of Business Marketing Design
 Certified Manager Certification (CM), 2012
 Facility Security Officer Training (FSO), 2013
Clearances
Top Secret
QUALIFICATIONS
Major Accomplishments
 Launched and managed the conversion of 32+ staff members’ education, and
transition to a new health care, and 401K plan that exceed the company's expectation,
and was carried out with minimal disruptions, and maximum staff satisfaction.
 Successfully created and implemented an Affirmative Action Plan.
 Successfully trained in Wide Area Work Flow (WAWF) –Paperless Contracting
DoD-wide accounting system.
 Successfully trained in OB10- Accounting system used by the Department of
Veterans Affairs.
 Successfully trained as backup Facility Security Officer (FSO)
 Knowledge of types of Government contracts (firm fixed price, time & material, cost
plus)
 Knowledge of Government Contract Vehicles
 Coordinated and managed Office Relocation and additional office space.
 Researched, set-up and manage timesheet system for all employees.
 Maintain company website and helped with overall design.
Technologies/Software
 Microsoft Office, Adobe Photoshop, Adobe InDesign, Adobe Illustrator,
QuickBooks, Quicken, Wide Area Work Flow (WAWF), OB10, JPAS and other
customized business applications.
EMPLOYMENT HISTORY
Ellumen, Inc., 2006 – Present
2014-Present – Business Operations Manager for Connected Marketing Solutions, a
subsidiary of Ellumen, Inc. (Web to Print Company)
 Works with developers to customize the integrated marketing programs for the
customers which include, Web to Print Portals.
 Managing daily operations such as the organizations administration, finance and
production.
 Oversee weekly forecasts of organization's cash flow.
 Use QuickBooks software to enter bills, pay bills and invoice customers.
 Created processes for everyday tasks for production, billing and administration.
 Process the print production of all orders submitted on a daily basis from all customers.

2.  Reconcile monthly bank reconciliations.
 Setup and manage merchant account.
 Maintain Vendor accounts.
 Maintain corporate documents and insurance needs.
 Provide Customer support to our non-profit clients.
 Maintain domain names
 Created IT policy and procedures and Security Policies.
 Maintain PCI Compliance
 Report quarterly sales tax.
2013-Present – Project Control Officer
 Gather information for projects for the accounting office and project managers.
 Manages project execution to ensure conformity to budgets and top leadership's
deadlines.
 Tracking of items - including follow-up and update action items, issues, risks
 Monitor and maintain financial reporting, ensuring project managers complete updates
are required. Create additional reports as necessary.
 Acts as central point of communication for core team members, management, business
partners and other stakeholders on projects, portfolio, organization and platform issues.
 Ability to analyze issues, track down information and resolve problems.
 Ensure project control procedures and policies within a program of related projects are
executed;
 Assist in maintaining project schedule
 Utilize project management software and applicable templates to prepare
documentation, track and monitor project information
 Monitor and maintain financial reporting, ensuring project managers complete updates
are required.
 Provide past performance for all Bids & Proposals.
2013-Present – Backup Facility Security Officer (FSO)
 Uses JPAS for personnel security administration.
 Gather all documentation and fingerprints to review and send to security office
 Manages corporate compliance with the National Industrial Security Program
(NISPOM) and the annual Defense Security Service (DSS) audit
 Verifies security clearance status for visitors and potential new employees,
subcontractors, and consultants
 Maintain classified document controls.
 Responsible for ensuring compliance with all applicable corporate, government agency
and customer security requirements
 Manage physical security of the facility
2009-Present- Facilities Manager
 Oversee and manage the purchase installation of a telecommunications system
 Oversee and manage the IT infrastructure
 Allocate office space to different departments
 Purchase and maintain office equipment and furniture
 Prepare the budget for facilities
 Office Safety – including emergency preparedness

3.  Oversee renovation projects and/or office build-out
 Ensure the company’s insurance coverage is kept up-to-date
 Obtain certificates of Insurance
 Involved in search for new office sites
 Involved in the negotiations for lease agreement
 Purchase or Lease office furniture for new office sites
 Set up new office to be move in ready for the employees.
2006 – 2013 - Business Operations Manager:
Duties and responsibilities include:
 Managing daily operations such as managing the organizations HR, Administration,
Finance and IT departments.
 Provide current and prospective employees with information about policies.
 Advise managers on organizational policy matters such as equal employment
opportunity and sexual harassment, and recommend needed changes.
 Analyze and modify compensation and benefits policies to establish competitive
programs and ensure compliance with legal requirements.
 Plan and conduct new employee orientation to foster positive attitude toward
organizational objectives.
 Serve as a link between management and employees by handling questions,
interpreting and administering contracts and helping resolve work-related problems.
 Analyze training needs to design employee development, language training and health
and safety programs.
 Maintain records and compile statistical reports concerning personnel-related data such
as hires, transfers, performance appraisals, and absenteeism rates.
 Analyze statistical data and reports to identify and determine causes of personnel
problems and develop recommendations for improvement of organization's personnel
policies and practices.
 Plan, organize, direct, control or coordinate the personnel, training, or labor relations
activities.
 Conduct exit interviews to identify reasons for employee termination.
 Payroll management, including tabulation of accrued employee benefit.
 Oversee weekly forecasts of organization's cash flow.
 Administering payroll and employee benefits and organizational insurance.
 Manage website updates and other marketing materials.
 Knowledge and implementation of personnel security clearances.
 Knowledge of GSA contract vehicle
 Update Dunn & Bradstreet with company information, financials & trade references
H2 Land Company, 2004 – 2006
Office Manager:
Performs all managerial, accounting, human resources and administrative duties such as
accounts payable, accounts receivable and budgeting for projects and operations. Other
responsibilities include managing travel, office and project purchasing, daily administrative
tasks, payroll, manage human resource files and benefits and daily accounting activities,
design of marketing materials and website updates.

4. West Financial Services, 2003 – 2004
Administrative Assistant/Marketing:
Duties include maintenance of our client contact management system, scheduling of all client
and in-house meetings, filing and archiving systems, assist with accounting/bookkeeping, plan
and promote seminars for new prospects and design marketing materials (i.e.: brochures,
website, advertisements.)
Pennsylvania State Association of Township Supervisors, 2000 – 2003
Data Analyst /Assistant to Project Manager:
Member of the contract team responsible for gathering, correcting and entering statistical
information for more than 2500 Pennsylvania municipalities into a database. This information
will be analyzed and distributed to the PA Department of Community and Economic
Development, as needed. Prepare weekly reports regarding project status for submission to the
project manager. Participate in the set-up and coordination of the PSATS Annual Convention.
Assist in training new employees.
Vision West, Inc, 2000
Accounts Payable Clerk:
Reconciled vendor accounts. Prepared invoices and month-end statements for customers.
Responded to incoming inquiries, researched billing issues and resolved problems. Performed
all assignments in an accurate and timely manner.
June's Attorney Service, Inc, 1997 – 2000
Administrative Assistant / Customer Service Representative:
Prepared legal documents for the District Attorney's Office, Child Support Division, as well as
various San Diego law firms. Facilitated court filings, prepared customer invoices, and notified
clients of project status. Assisted in training new employees. Involved in all aspects of
customer service.