Joanne M. Cassell is an experienced administrative assistant seeking new opportunities. She has over 15 years of experience providing administrative and clerical support, customer service, record keeping, and office management. Her background includes roles in reception, mailroom management, data entry, and inventory management. Cassell is proficient in Microsoft Office and has a certificate in travel and tourism from College of DuPage. She maintains strong communication, organizational, and problem-solving skills.

1. JOANNE M. CASSELL
521 Pheasant Trail │ St. Charles, Illinois 60174
630-699-1122 │ joanne_cssll@yahoo.com
EXPERIENCED ADMINISTRATIVE ASSISTANT
Quality-driven, customer-focused and ethics-driven professional with a strong history of delivering key support services
that drive efficiency and boost productivity. Polished professional with excellent written, verbal and interpersonal
communication skills and the ability to streamline processes that improve workflow. Collaborative communicator with
advanced interpersonal skills with experience working cohesively with staff, team leaders and cross-functional
departments in support of organizational goals and objectives. Sophisticated understanding of UPS/FedEx shipping
procedures; billing, invoicing and collections; calendar and record management; performance management; mailroom
operations management; meeting planning and execution; client/vendor relationship management; and complex project
management. Technically adept in Microsoft Office (Word, Excel and Outlook) plus Apple Programs.
Typing Speed: 50 WPM.
 Administrative/Clerical Support
 Front Desk Reception
 Record/File Management
 Customer Relationship Management
 Travel/Calendar Management
 Data Entry, Review, Reporting
 Inventory/Supplies Management
 Office Equipment Maintenance
 Former Travel Agent
P R O F E S S I O N A L E XP E R I E N C E
SECURITAS, Downers Grove, IL 10/2014 – 5/2016
Administrative/Reception Security
Leverage multi-tasking, organizational, customer service and interpersonal skills to excel in a multifaceted role providing
security and administrative services at the corporate headquarters of Omron Electronics. Streamline the reception area of
the Omron’s Communications Plaza. Handle general duties including ordering business cards, ordering transportation,
and managing records.
Key Accomplishments
 Exemplify and represent organizational values, mission and culture while managing front desk operations
including greeting visitors, routing calls,distributing mail, issuingand keeping record of security badges, and
completing general office duties.
 Manage inventory levels and place orders as necessary to ensure optimal productivity and efficiency.
 Adhere to all policies, procedures and practices while managing mailroom operations.
TRAVELCLICK, Schaumburg, IL 5/2013 – 10/2014
Office Assistant/Mailroom Manager
Organized and maintained office operations which included: daily mailroom management, front desk coverage, inbound
and outbound mail delivery, inventory management, maintenance issues, and making travel arrangements.
Key Accomplishments
 Increased productivity by ensuring all conference rooms were neat, tidy and ready for each meeting which also
included moving conference tables and filling refrigerators.
 Handled mailings of all Dunning letters and 15K+ monthly invoices for the finance department.
 Managed and recorded all accounting files shipped to Cintas Document Storage.
READY ACCESS, West Chicago, IL 9/2005 – 10/2009
Receptionist
First line of communication during contact with customers by phone, visiting facility, and email. Handled all phone
communication as well as the company mail.
Key Accomplishments
 Completed a varied of administrative and clerical functions including: constructing past-due and delinquent
letters, assistingin marketing projects, maintaining copiers and printers and inventory management.
 Oversaw and monitored written communication with customers and including new orders.
 Assisted in A/P and billing.
E D U C A TI O N & CR E D E N TI A L S
Certificate in Travel and Tourism, College of DuPage, Glen Ellyn, IL
Volunteer: Central DuPage Hospital, Winfield, IL - Clerical Staff Member, Surgery Center (2010)
Northern IL Food Bank, Geneva, IL – Date Entry Clerk (Present)

2. JOANNE M. CASSELL Resume, Page 2