1. LinkedIn Profile of Manoj Gupta
Personal Information
Name MANOJ GUPTA
Title Administration & Facility Management | Real Estate & Site Operations | Restaurant Business |
Integrated Transportation, Security & Logistic System
Location Gurgaon
Industry IT Support Services
Public Profile URL http://in.linkedin.com/pub/manoj-gupta/1/5a8/b4a
Blog adventure-in-india.socialsire.com
Email manoj_g123@hotmail.com
Phone +91 9953599272
Address Park Heights, G-292, DLF Phase V, Golf Course Road, Gurgaon-122011, Haryana, India
SUMMARY
25+ years of overall experience, including 9+ years in general administration, facility management and PAN India based servic es in
transportation, security and logistics, working with a multinational company in IT. At present, I am managing general administration
and am leading transport vertical for employees based out of Delhi NCR & Pune, with 7 facilities and support of 40 member team,
consisting of regular and contractual employees.
Handled business planning, strategization, budgeting, P&L and sourcing. Managed CoE operations of the MNC, involved in
automation and integration of transportation system, which covered deployment of web based roster, routing engine, MIS and GPS
tracking ability, incorporating various security protocols.
Launched the centralized automated transport system under IITS (IBM Integrated Transport Services), a new vertical, across PAN
India, implementing, monitoring and ensuring 100% measures for protection, security and safety of women employees, especially
during night windows.
Initially, managed real estate & site operations of the MNC, covering transportation, security services and logistic support for
employee base that almost doubled. Led the team in managing other operations involving cafeteria, events, general administration,
house keeping, electro mechanical, hygiene and dealings with the space owners.
Managed facilities, heading real estate & site operation services of a RESO company, pertaining to residential & commercial
properties, for 5+ years.
At the beginning of my career, played a 10 year entrepreneurial role, establishing & managing the operations of a large multi
cuisine garden restaurant with 400 seats, supported by 175 member team. Strategically planned & executed promotional activities
for business growth & sustenance.
Experience
Company Name IBM INDIA PRIVATE LIMITED
Title General Manager
Location Gurgaon
Time Period Sep 2005 - Present
Checkbox Currently work here
Growth Path
(Jan 14-Now) General Manager, Gurgaon
(Dec 11-Dec 13) General Manager / IBM Daksh Business Process Services Private Limited, Gurgaon
(Jul 10-Dec 11) Deputy General Manager / IBM Daksh Business Process Services Private Limited, Gurgaon
(Jul 08-Jul 10) Senior Manager / IBM Daksh Business Process Services Private Limited, Kolkata
(Sep 05-Jul 08) Manager / IBM Daksh Business Process Services Private Limited, Kolkata
Description
General Administration & Facility Management
Currently managing general administration and leading transport vertica l for employees based out of Delhi NCR & Pune, with 7
facilities and support of 40 member team, consisting of regular and contractual employees. Recent changes led to CRM business
being taken over by a third party. Handled this transition very effectively and moved from IBM BPO business to IBM. In the first
major assignment, facilitated transition of 250+ employees from one location to another in NOIDA, with absolutely no break in work
execution.
CoE Operations – Automation & Integration of Transportation
Managed overall administrative services, including automation of PAN India transportation, security and logistics for employee base
extending from 16K+ to 32K+. Managed P&L of a business of USD 35mn pa.
Studied state geographies & their infrastructure, leading to designing, development & integration of project Bandhan under IITS
(IBM Integrated Transport Services), a new business vertical, devised based on extensive discussions with key officials from

2. finance, procurement, HR, labor & security, ensuring compliance to statutory guidelines & those from NASSCOM. Accomplished
this in 18 as against planned 24 months. The system provides for web based, online view of GPS aided individual tracking on real
time basis.
Bandhan – IITS Launch / Security / Cost Saving
Launched & managed centralized Bandhan-IITS model across NCR, Kolkata, Pune, Mumbai, Vizag, Chennai & Hyderabad,
completing it in 12, versus planned 24 months; supported by 200 member team. It served 17 offices & 32K employees, deploying
34 business partners, bringing them down from earlier 47, through strategic alignments; deployed 2500 vehicles.
No Day Transport – 1st Time in Industry
As planned, this model did not offer ‘day trans port’ to the employees in Gurgaon, Kolkata, Bangalore and Hyderabad as the cities
were equipped with safe local public conveyance & intercity connectivity. Instead, offered reimbursement of travel expenses.
Continued nodal model in other cities where infrastructure was underdeveloped & lacked in safe & efficient public trans port system,
organizing nodal picks. Implemented, monitored and ens ured 100% measures for women employees ’ protection, s ecurity & s afety,
especially during night windows; offering single point of contact at senior management level.
I was able to bring down annual cost to USD 38mn, saving USD 15mn pa, through resource optimization & strategic initiatives with
vendors, in a short span of 8 months.
General Administration & Facility Management
Set up and commissioned the first centre for managing real estate & site operations, pertaining to 42000 Sq Ft office area.
Identified snags on conducting site audits and got the same rectified before taking over, ensuring compliance on all fronts. Led the
operations covering transportation, security services and logistic support for employee base that grew from 1200+ to 2500+.
Expanded the office area by another 28000 Sq Ft, handing over the same for operations, in a record period of time . Led the team in
managing other operations involving cafeteria, events, general administration, house keeping, electro mechanical, hygiene and
dealings with the space owner. Received various awards & appreciations for performance excellence.
Event Management
Organized 2 mega annual day celebration events, involving 1000+ employees, inviting 6 performing artists, setting up infrastructure
with light decorations, sound arrangements, photography and food. Organized and supported a number of team outings, including
a large award distribution event for 2000+ employees; received profound appreciation for exceeding expectations of participants.
Company Name WORKPLACE MANAGEMENT & CONSULTANTS PRIVATE LIMITED (Chesterton Meghraj Branch)
Title Senior Manager – Property
Location Bangalore
Time Period Oct 2004 – Aug 2005
Growth Path
(Nov 04–Aug 05) Senior Manager – Property, Kolkata
(Oct 04–Nov 04) Property Manager, Gurgaon
Description
Managed facilitation and maintenance of various residential & commercial properties at Kolkata, ensuring total upkeep of all
functions at all times. Maintained 0.15mn Sq Ft of residential property with 60 HIG flats and 0.3mn Sq Ft of commercial project with
300 offices, including all their facilities and utilities, supported by 120 member team. Established best practices by replacing DG Set
with an automated switch. Brought down complaints by 25%, ensuring excellence in performance. Achieved ISO 9000 certification
for the commercial place.
Provided stringent security systems and maintenance of civil, electrical, mechanical, sewerage, swimming pool, lawns, facilities,
lobbies, parking, events and CCTV. Organized 6 one day events in the commercial complex, during the tenure, collaborating with
event organizers, in addition to promotional activities, achieving significant increase in foot fall.
Maintained Sahara Mall facilities, occupying a space of 75K Sq Ft at Gurgaon, supported by a 40 member team with varied skill
sets such as structural & architectural, mechanical, plumbing & generally technical. Organized installation and commissioning of
SCADA, an automated switch, in place of the DG sets at the mall. Ensured mall upkeep, handling routine activities like plumbing,
sewerage, electrical & mechanical works; kept it safe and secure, organizing events leading to increase in foot fa ll.
Company Name CENTRAL INDIA CHEMICALS PRIVATE LIMITED
Title Director - Operations
Location Nagpur
Time Period Feb 1994 – Aug 2004
Description
Strategically planned, conceptualized, designed and established a 400 seats garden restaurant, in collaboration with 3 other
partners. Supported by 175 member team. budgeted a revenue target of INR 1bn pa and led overall management of operations of
the establishment for 9+ years, involving raw material procurement, maintenance of infrastructure and management of team and
customer relationships. Planned and executed promotional activities, developing business through campaigns, ensuring its growth,
leading to meeting of set annual targets from 2nd year on; managed some major corporate accounts.

3. Company Name PIX TRANSMISSION LIMITED
Title Group Leader - Marketing
Location Nagpur
Time Period Nov 1992 – Feb 1994
Description
Company Name EUREKA FORBES LIMITED
Title Sales Representative
Location Asansol
Time Period Oct 1991 – Aug 1992
Description
Company Name OVERMAN NEWS PUBLICATIONS
Title Sales Representative
Location Asansol
Time Period Feb 90 – Oct 91
Description
Company Name MIKADO ELECTRONICS PRIVATE LIMITED
Title Sales Supervisor
Location Asansol
Time Period Feb 89 – Feb 90
Description
Certifications
Certification Name Master Program in Business Administration – Risk & Project Management
Certification Authority National Institute of Management Solutions , Gurgaon
Dates 2012
Certification Name SAFUL (Strategic Alignment for Up Line Leaders)
Certification Authority IBM, Gurgaon
Dates 2010
Certification Name BBNL (Basic Blue For New Leaders)
Certification Authority IBM, Gurgaon
Dates 2009
Certification Name Means of Egress & Fire Protection
Certification Authority MARSH, Kolkata
Dates 2008
Certification Name Internal Quality Auditor
Certification Authority IBM, Kolkata
Dates 2007
Certification Name Six Sigma Green Belt
Certification Authority IBM, Kolkata
Dates 2007
Honors & Awards
Title Rated ‘s atis factory’ on contribution in conduction o f a major audit
Occupation Deputy General Manager
Issuer IBM Daksh Business Process Services Private Limited, Gurgaon
Date 2010 - 2011
Description On all performance aspects of the function on service deliveries; faced several internal and external
audits, meeting expectations
Title Appreciation
Occupation Senior Manager
Issuer IBM Daksh Business Process Services Private Limited, Kolkata
Date 2008 - 2010
Description For excellence in RESO services, resulting in high customer satisfaction
Title Gallup Survey Award

4. Occupation Manager
Issuer IBM Daksh Business Process Services Private Limited, Kolkata
Date 2007
Description For providing best support services in RESO activities
Title BCP (Business Continuity Process) Appreciation X 4 times
Occupation Manager
Issuer IBM Daksh Business Process Services Private Limited, Kolkata
Date 2005 - 2008
Description For strategic planning and keeping the infrastructure facilities functioning during sudden & unplanned
breaks in office operations
Title Torch Bearer Award & Cash Prize
Occupation Manager
Issuer IBM Daksh Business Process Services Private Limited, Kolkata
Date 2005 - 2008
Description For strategic planning and keeping the infrastructure facilities functioning during sudden & unplanned
breaks in office operations
Projects
Name IBM Daksh Business Process Services Private Limited – IITS - IBM Integrated Transport Services
Occupation General Manager / Deputy General Manager
Date 2010 - 2013
Description Studied state geographies & their infrastructure, leading to designing, development and implementation
of IITS system, going through proposals, presentations and extensive discussions with key officials from
finance, procurement, HR, labor & security, ensuring compliance to statutory guidelines & those fro m
NASSCOM.
Organizations
Organization Federation of Motor Sports Clubs of India (FMSCI)
Position Held Member
Membership Ongoing? Yes
Time Period Renewed every year
Languages
Language English, Hindi
Skills & Expertise:
Service delivery, Strategic planner, Hotel, Catering, Garden Restaurant, Facility management, Real estate & site operations,
Integrated Transportation, Women Security, Logistics, BPO, CoE, Centre of Excellence, Pan India Operations, P&L Management,
Budgeting, Internal & External Audits, Event Management, Residential property, Commercial property, Civil, E&M Maintenance,
Sewerage, Fire Fighting Systems, Swimming pool, Lawn, Facility, Lobby, Parking, House keeping, CCTV, IBM guidelines,
Compliance, Multi cuisine, Kitchen, Electrical, Mechanical
Education
School: Magadh University, Patna
Dates Attended: 1989
Degree: Bachelor of Science
Field of Study Biology
Interests & Activities
 Collaborated with big players, namely Accenture, Cap Gemini, Genpact and the likes, under the company name 'Cyber city
Welfare Society', driving certain CSR activity, where in we took ownership of improving the traffic condition at Gurgaon
 Travelling for adventure and pleasure
 Motor Sport – Did Himalayan Car Rally (Click Blog link given initially)
 Desert Rally - Was a Marshal at the first F1 race in India
 Music
 Photography - Have had the opportunity to post at the 'Online Portal of National Geography'
Personal Details

5. Birthday September 2, 1968
Advice for Contacting: You can contact me @ manoj_g123@hotmail.com (Email is the best way to get in touch)
Recommendation Samples for your Reference:
1. Service Provider – We have been able to provide satisfactory transport services to the MNC, only becaus e of Manoj’s apt
handling of the contract, his guidance and the automated recording system deployed by his team, that enables prompt billing &
its approval
2. CoE Manager – Despite being from administrative services, Manoj handled automation & integration project of the transport
system with us, very intelligently, demonstrating his technical skills in putting forth the requirements & then contributing in
overall system flow
3. Team Member – Working under Manoj has been an exceptional experience, as he always ensured meeting every commitment
in its entirety, on the dot and without giving an opportunity to the customer for raising a finger; his customer satisfaction level is
95%+
4. Senior Colleague – Manoj is an excellent planner and organizer; he handled our total transportation system, including women
security & other logistics, automating, integrating and launching it ahead of the schedule on a PAN India basis, ensuring its
success
5. Peer – Manoj handled a number of facility management assignments, giving his best, as all the sites benefited a great deal
from his skills in organizing, resourcing & executing the assigned works, ensuring ahead of schedule delivery of assigned
quality work; he brought down recurrence of faults to nil