D. Yoganathan has over 19 years of experience in HR, office administration, and operations roles in the software and IT industries. He has a MBA in personnel and is proficient in English and Tamil. His experience includes managing teams of over 400 employees, handling over 10 healthcare projects, and roles in HR, project management, delivery management, quality assurance, and people management. Currently he works as the Manager of HR and Office Administration at RT-MediBus Technologies Pvt Ltd, where he handles recruitment, employee management, and statutory compliance.

1. D. YOGANATHAN
: +91-9042 130631
: yazh2007@gmail.com
PROFESSIONAL OUTLINE
 Having 2.9 years of experience in HR and Office Administration with
total Operations experience of around 19 years in Software, ITES, and
Epublishing Companies.
 Executed projects in Healthcare, Non-Healthcare, BFSI, AR & AP domains.
 Implemented various kinds of software applications like Viking, BABT, FTP,
Eservices Firefly, etc.
 An Operations Person with experience in handling People, Process &
Projects for overall 16 years.
 An adaptable and responsible managerial person having proven track
record in PMP, SCM, TQM and SIX-SIGMA.
 Involved in critical Quality related short TAT project roles like Airborne,
Reporter, CARQUEST AR & AP, and Lennox etc.
CORE COMPETENCIES & STRENGTHS
HRD Management: Managed Peak team size of 420 for 1 lakh volume of Delivery. I have handled 300+ CVs to fill up the various
IT positions like Software Engineer, Developer, Tech-Lead, Application Support Engineer, Project Manager, IT Manager, QA
Manager, Test Engineers to meet the typical product modules like HIS, LIS, HCIMS etc. Also, I worked with IT & Non-IT suppliers
/ consultants in, estimation, preparation, reviews of Proposals, SOWs and NDAs.
Project Management: Handled more than 10 Healthcare & Non-Healthcare projects of various types like WellPoint, UHC, NCX,
Wisconsin, Midwest, Equifax, BCBS, Scooby, BIS, Lpds, PDO, CDO, Wisonline, Eservices, Carquest AR & AP, etc.
Delivery Management: Having more than 16 years of experience for managing delivery from both the offshore and onsite
meeting the Organizational, Customer goals. Also, I took initiatives in implementing new processes, enabling the team to create
Value-adds in solutions and services to improve profitability and delight the customer.
Vendor Management: Experienced in managing the Suppliers like Business Associates, Business Partners, Customer teams like
Business and Service Delivery, Onsite Coordinators, Customer Program manager, End users, PMO, external auditors, internal
support functions like IT, QA, Admin and F&A.
Quality Assurance: I have involved in Internal and External Auditor’s Assessment, mentored the Project teams to tailor the
Organizational /Customer Quality processes and define new processes to ensure Quality adherence. I took initiatives for piloting
of new processes like ‘Snipped Based Keyed Productivity’, ‘House of Quality’ sharing the best practices and pursued the role of
Quality champion for the Healthcare Projects.
People Management: Skilled in resource identification, team ramp-up, defining roles, competency/skill development, nurturing
leadership, work allocation and tracking, goal setting for the team (aligning to Organizational goals), periodic one-on-ones and
performance appraisals.
Risk Management: Highly Risk conscious, experienced in devising, implementing the mitigation plans (BCP) for various types of
risks like technology, resource, infrastructure, budget etc. to reduce the negative impact on the Project and Organizational goals.
WORK EXPERIENCE
Oct’95 – Mar’10 Engineer Operations – HOV Services (Formerly Called as Lason India Limited & Vetri Software Ltd)
Apr’10 - Oct’10 Vendor Manager, Diacritech Technologies Pvt Ltd.
Jan’11 - Aug’11 Operations Manager, Best Infotech Global BPO Services
Jan’12 - Present Manager – HR & Office Administration, RT-MediBus Technologies Pvt Ltd.
Distinguished Achievements
 Best Performance Award – Vendor Logistics – 1999 – HOV Services
 Best Performance Hike – Business Associates Coordination – 2001 – HOV Services
 Remote Area Production Site Development with 100 Workforce – 2008 – HOV Services
 Best Performance Award – Primary Indexing Project Handled – 2010 – Diacritech Technologies
 Enrolled and brought Provident Fund Benefits to the Employees – 2012 - RT-MediBus Technologies
PERSONAL DETAILS
Trainings Participated (Internal):
a) Six-Sigma Green Belt Training
b) ISO Awareness Programme
c) TQM
d) LSQMS – Supplier Chain Management
Training
e) ERT ( Emergency Response Team )
Training
f) BCP (Business Continuity Plan) Training
g) Achiever Vs. Winner Workshop Training

2. Date of Birth: 21st of October 1974
Primary Qualification: MBA (Personnel) from University of Madras, TN
Linguistic Abilities: English & Tamil
Contact address: H.No 7 Kasipuram B Block 2nd Street, Royapuram, Chennai, 600013
Major Responsibilities Handled
At RT-MediBus Technologies Pvt Ltd.
Role: Manager – HR & Office Administration (January’12-Present)
Contribution: Responsible for the IT candidates Recruitment, Selection, Performance Management, Monitoring
Employee Deployment, Attendance & Payroll Management, Compensation and Benefits, Statutory
Compliance, Workplace Management, Safety and Health Workplace, IT & Non-IT Supplier Management
At Best Infotech Global BPO Services
Role: Operations Manager (Jan’11-Aug’11)
Contribution: Responsible for delivery of Company’s Healthcare Conversions (Capacity Planning, Date Capture,
Auditing, and Shipment) for an US based Patient Information System. The solution includes
consistently meeting the Project SLAs and Revenue Generation to the company.
At Diacritech Technologies Pvt Ltd
Role: Vendor Manager (Apr’10-Oct’10)
Contribution: Responsible for Development of Epublishing Vendors to the processes of Copy Editing, Language
Editing, Indexing, Web Designing, etc. This position includes the responsibilities of Vendor Section,
Outsourcing, Consultation Support, Vendor Visits, Obtaining Senior Management Approvals, Review
Meetings, Monitoring the Project Progress, Pre-Shipment Audit, Vendor Billing and Grievance
Redresses both in In-house and Vendor Sites.
At HOV Services Ltd (Formerly called as Vetri Software & Lason India Ltd)
Role: Engineer Operations (Oct’95-Mar’10)
Contribution: Responsible for meeting the Project SLAs in terms of TAT, Quality & Data Security, etc. Worked as
Data Conversion Technician, Vendor Assistant, Senior Vendor Assistant, And Junior Engineer
Operations & Engineer Operations. These positions include various responsibilities in terms of
Conversion, Project Outsourcing, People Management, Capacity Utilization, Process Implementation,
Vendor Management, Ramp-up Activities, Revenue Generation, etc.