This document provides a professional profile for a Business Operations Manager. The summary highlights experience leading high-performing retail teams, increasing efficiency and reducing costs. Core competencies include operations, loss prevention, merchandising, team leadership, and cash handling. Experience includes managing stores for Sunglass Hut, Old Navy, Forever 21, and Victoria's Secret, with responsibilities like budgeting, scheduling, auditing, and supervising employees.

1. PROFESSIONAL PROFILE
A capable, results oriented Business Operation Manager with experience of leading high
performance teams and of successfully increasing efficiency and productivity whilst reducing
costs and inefficiencies. Ability to keep a level head at all times, nurture and grow a business,
evaluate opportunities and risks and also deliver effective new solutions to challenges. Highly
successful in helping define company expectation, achieving goals and optimizing business.
Currently looking for a suitable managerial position with an ambitious company.. Qualifications
Retail Merchandising Ownership Mentality Recruitment & Retention High Performance Selling
Operation Clientelling Team Leadership Flexible Time management Accurate cash handling
Loss Prevention Leadership Known throughout career as a hands-on manager with strong
expertise in team management. Ensured that employees recognized the importance of their
contributions to the whole, and demonstrated toeachoneappreciation for thevalue that heor
she to the store over all. Developed significant reputation for leadership due to excellent
relationships with employee and willingness to lead by example.
CORE COMPETENCIES
Operation
Loss Prevention
High Performance Selling
PayrollControl
RecruitmentandRetention
Self Compliance Auditing
Merchandising
Team Leadership
Accurate Cash Handling
Logistics
Team-oriented
Coaching and Developing
LEADERSHIP
Knownthroughoutcareerasahands-onManagerwithwithstrongexpertiseofteam
management.
Ensure that employees recognized theimportance oftheircontribution tothewhole,and
demonstrated to each one appreciation forthevaluethatheor shetothestoreoverall.
Developed significant reputation for leadership due to excellent relationships with
employees and willingness to lead by example.
EXPERIENCE
Selling Manager
Las Vegas,Nevada
Sunglass Hut/Jul 2016toCurrent
Manage the daily operation of a high volume sunglass specialty store servicing over 200
customers per week.
Trained staff in selling through increased product knowledge and building customer
rapport.
Addressed and corrected sales staff communication issues in a tactful and effective
manner.
Sales Forecasting , Employee Scheduling and Store Auditing.
Cashwrap Supervisor/ Generalist
Las Vegas,Nevada
.
S
Leonardo
Sumagaysay
(702) 839 8061
leixtrm22@gmail.com
412 E Rolly St.
Henderson,NV

2. VICTORIA SECRET/Nov 2014toCurrent
Lead direction and manage the cashwrap through a team of 5 Leads and 15 cashiers in this
15mstore.
Iniatiates friendly competition in achieving sales and card acquisition Created action
plans in improving KPI's such as coaching and refresher meeting Making sure the highest
accuracy of register sales and audits is always implemented on the daily basis.
Store opening and closing register procedure.
Business Operation Manager
OLDNAVYHendersonOct 2015toMar 2016
Manage a 6.5million volume store and supervise more than 60 employees along with
Cash handlers , floor supervisors , specialist , sales clerk visual and stocks.
Budget management thru Sales Forecasting , Hours control and Employee scheduling
Reporting directly to General Manager and District Manager regarding business analysis
report.
Self Compliance Audit Report knowledgeable -Maintaining Store and Employee
safetiness , Loss prevention, Monthly alarm check and Emergency preparedness
awareness.
Consistent in achieving sales and card goals.
Co Manager
Forever21Oct 2010toSep 2014
Las Vegas, Nevada Co manage the store operations with weekly sales volumes averaging
toUS$70,000.
Supervise more than 40 employees in areas of assignment, delegation and supervision,
including Assistant Managers, head cashiers, visuals, sales and stock associates.
Coach, train and develop associates and managers on best practice in retail
management and customer experience.
Responsible for meeting and exceeding company sales and kpi's.
ConsistentlypromotedfrommanagingstoreswithvolumeofUS$2MtoUS$4M.
Consistently on the top Co manager sales for the district and region as well.
Sales Associate/Peer Advisor
Las Vegas,Nevada
THE GAP/Mar2005toNov 2014
Greet customers and ascertain what each customer wants or needs.
Recommend, select & help locate or obtain merchandise based on customer needs and
desires.
Maintain knowledge of current sales and promotions, policies regarding payment and
exchange, and security practices Exchange merchandise for customers and accept
returns.
Maintain cleanliness of the store.
Helpcustomerstryonorfitmerchandise.
Awarded Service of Excellence in getting the most store credit cards.
EDUCATION
Bachelor of Science:Mathematics

3. FAR EASTERN UNIVERSITYNovember 1989
Manila,Philippines
Mathematics
HighSchoolDiploma
ARAULLOHIGHSCHOOLMarch 1986
Manila,Philippines