Patrick Ashcroft is an operations manager with over 20 years of experience managing retail stores and departments. He has a proven track record of improving sales, revenues, and profits through strategic initiatives focused on inventory controls, marketing, customer service, and team-building. Currently, he is an Assistant Store Manager at Kohl's Department Stores, where he has helped increase annual sales by 4.5% through championing customer service and store promotions.

1. PATRICK ASHCROFT
2311 Guthrie Ave. Phone: 248.670.9029
Royal Oak, MI 48067 Email: pra051171@gmail.com
OPERATIONS MANAGER
A high-performing, versatile, self-directed professional seeks to bring talent and performance to an organization that
values innovation, drive, energy, and dedication to achieve results. Exceptional producer that delivers solutions by
combining operations management, sales and marketing tools, customer service initiatives, quality assurance, and
planning skills. Analytical strategist distinguished for high performance team-building and problem resolution
abilities. Accomplished in all areas of employee relations with keen ability to build and maintain long-term mutually
beneficial intra-organization and external relationships.
Areas of Expertise
 Inventory Controls
 Sales Cycle Compression
 MS Office Suite Proficient
 Problem Solving & Analytics
 Retail & Operations Management
 Customer Service
 Marketing Promotions
 New Business Development
 Cost Reduction Identification
 High Performance Team-Building
 Profit/Loss
 Quality Assurance
 Training & Coaching
 Store Merchandising
 Financial Management
Professional Experience
KOHL’S DEPARTMENT STORES, TROY, MI 1998-Present
ASSISTANT STORE MANAGER – APPAREL & HOME, (1998 – 2004); (2006 – PRESENT)
Provided management of 8 departments with $9.5M+ in sales revenues, inclusive of store profit/loss reporting, cash
and credit processing, customer service resolution, quality assurance, corporate marketing promotions, competitive
benchmarking and analysis, inventory controls, vendor and supplier relations, employee development, training,
product appearance, merchandising displays, and general store cleanliness.
Key Accomplishments:
 Champion customer service initiatives and store sales promotions leading to 4.5% annual increase in sales year-
to-year for business.
 Ensure monthly store marketing initiatives, campaigns, and promotions were updated and in effect to improve
sales/revenues and attain financial targets.
 Hire, train, and coach new employees and designated future assistant managers to provide key skills for optimal
job performance and to meet business goals.
 Act as volunteer for Kohl’s after hours with 5+ events per week at 3 hours each through “Associates In Action” and
collaboration with non-profits to mentor youth and perform community assignments.
BANANA REPUBLIC, TROY, MI 2004 – 2006
ASSOCIATE OPERATIONS MANAGER
Managing with oversight store operations and sales with profit/loss reporting, cash and credit processing, training of
new hires and cross-over employees for sales positions, customer service initiatives, escalated problem resolution,
sales and marketing promotions, and strategic sales planning.
Key Accomplishments:
 Set sales targets from LOD and led effective strategic sales team plan to meet long-tem objectives, leading to 99%
attainment of goals.
 Coached and mentored sales associates on key initiatives to improve sales methods and customer presentment to
increase revenues.
 Reviewed and analyzed customer service experience scores to implement adjustments with methods, processes,
procedures, and customer approaches to improve long-term satisfaction.

2. PATRICK ASHCROFT Resume, Page 2
GORDON FOOD SERVICE MARKETPLACE, KALAMAZOO, MI 1994-1998
STORE MANAGER
Served as manager with oversight of store operations with profit/loss reporting, cash and credit processing, customer
service resolution, quality assurance, local marketing promotions, inventory controls, vendor and supplier relations,
employee development, training, product appearance, merchandising displays, and general store cleanliness.
Key Accomplishments:
 Performed multi-faceted campaign initiatives for customer service, inventory, store cleanliness, and product,
resulting in 22% increase in sales from 1996 to 1997 and $100k in additional revenues.
 Engaged in efforts to deliver high quality customer service and maintenance of store appearance, leading to
awards for “Store of The Year,” and “Store of The Qtr.”
 Trained, coached, and mentored employees to fill gaps in computer system and key performance skills to meet
business financial objectives.
Education & Training
Bachelor of Business Administration, Management, Davenport University, Grand Rapids, MI
Awards & Distinctions
Kohl’s Dept. Stores ▪ Associates In Action ▪ Volunteer (2006 – Present)
Gordon Food Service Marketplace ▪ Store of The Year (1997)
Gordon Food Service Marketplace ▪ Store of The Qtr (1997)