Tanya Smith is a highly motivated senior manager with extensive experience in retail operations and strategy. She has over 20 years of experience leading teams, developing staff, improving processes, and achieving sales targets. Her expertise includes business analysis, relationship building, training, recruitment, and performance management. Currently a multi-site store manager, she has a proven track record of success through initiatives like stock loss reduction and consistent achievement of key performance indicators.

1. Tanya Smith
21 Cecily Avenue
Braintree, Essex
CM7 2BA
United Kingdom
07875502832
thesmiths1995@sky.com
Personal Profile
A highly motivated, flexible and confident individual with extensive experience within senior
management roles, with specialist focus on creating and implementing various operational processes
and strategies. Having worked across several high profile settings, I have become accustomed to
combining my experience and knowledge to be able to facilitate operational and procedural planning.
With my extensive understanding of designing operational procedures, man management and staff
development I am able to carry out successful projects and build lucrative staff operations. Quickly
building rapport with individuals of various social economic background has become second nature to
me and this allows me to liaise with various individuals on a regular basis to build solid professional
relationships.
Key Skills
 Knowledgeable in all facets of business strategy, able to analyse and review business procedures
to implement various techniques to improve revenue and most importantly profit.
 Strong communication skills both written and verbal to a wide range of business stakeholders.
 Experienced in collating individuals of a varied skill set to produce successful teams.
 Building excellent employee relationship and complaint handling in a professional manner.
 Able to delegate tasks to work force with a strict focus of meeting or exceeding all KPI's.
 Provide leadership for all areas of performance management ensuring that practices are put in
to place.
 Seamless integration in to any team or organisation with the ability to empower teams.
 Able to spot the need for training materials and ensure these are produced so staff can fulfil
their potential.
Education
1987: Honey Wood Comprehensive school
CSE: Passed English, Maths and Science
Employment History
2010 – Present Wallis, Braintree/Colchester/Saffron Walden – Multi Site Store Manager
 Overseeing the operations of 2 stores with a combination of 10 members of staff.
 Ensuring that all individuals are working in line with company or store objectives.
 Providing training to team members ensuring that all individuals are of the correct capability
levels.
 Carrying out appraisals to be able to provide support with personnel development.
 Handling the full recruitment process from collating and reviewing CV's to interviewing and
hiring candidates.
 Following company protocols when dealing with disciplinaries.
 Securing the necessary qualifications and certification to be able to carry out health and safety
training.
 Merchandising; constructing attractive product displays to encourage sales.
 Controlling all facets of profit and lose across across the multiple sites.
Key Achievements:
 Consistently been awarded the green store award – decreasing stock loss.
 Provided with the responsibility of training new managers within my operating area.
 Top 5 manager within the area for consistently achieving KPI's.

2. 2009 – 2010: Co Op – Floor Supervisor
 Dealing with the efficient running of the team through designed a team structure.
 Handling staff rotas to ensure that the floor is being covered during its busiest operating
periods.
 Analysing the current processes in place and liaise with the necessary individuals to design and
execute new procedures.
 Delegating tasks with complete effectiveness to reach operational objectives; providing
motivation to members when necessary.
 Focusing on staff development, coaching colleagues through the progression structure, ensuring
to nurture employees to perform to the best of their abilities in order to hit sales targets
 Completing paperwork and processes in a timely and efficient manner which includes stock
control, cash management, compliance and loss prevention, health and safety and site
management.
 Carrying out monthly business reviews ensuring to cover all aspects that may effect revenue
intake.
2008 – 2009: Wallis, Colchester – Store manager
 Monitoring store performance against targets and budgets while identifying areas for further
improvement.
 General management of the store ensuring full satisfaction of all financial and operational goals
while delivering an exceptional level of customer service.
 Implementing cross training of team members to ensure that all roles within the team have the
relevant expertise.
 Perform annual Performance Appraisal process for all store staff.
 Accountable for the effective management and ongoing development of all store operations to
deliver sustainable business growth and maximise profitability.
2000 – 2008: Wallis, Colchester – Deputy Manager
 Managing, training and developing an expansive and multi-disciplined team of personnel to
ensure they each realise their full potential whilst facilitating in the achievement of team targets.
 Maintaining detailed and accurate accounting records and business administration.
 Enforcing company policy across all operations to ensure compliance with regulatory standards
and current legislations.
 Undertaking extensive analysis of existing working practices to identify opportunities to
streamline operations and maximise revenue potential.
 Acting as escalation point of contact for complex customer requests and complaints, ensuring all
issues are addressed professionally and efficiently.
Other Employment
1995 – 2000: Black Jack Promotions – Promotion Executive
1992 - 1995: Wallis – Deputy manager
1989 – 1992: H.Samuel – Supervisor
1987 – 1989: The H.White Jewellers – Sales assistant
References Available Upon Request