This document is a CV for Iman Khalil Mohamed. It outlines her career objective of seeking opportunities to apply her skills in a prestigious company. It then lists her work experience including her current role as Senior Store Manager for Victoria's Secret in Abu Dhabi since 2013, previous Store Manager roles, and qualifications including commercial high school and English courses. Key skills listed include customer service, sales, visual merchandising, team management, and computer proficiency.

1. CV
IMAN KHALIL MOHAMED
Mobile: 00971- 506604263
E mail: imankhalil88@yahoo.com
CAREER OBJECTIV
Years of experience reflects the capability to perform all sort of profession in a long span of time.
Self-oriented and takes own initiative at all times for the growth of both self and the company.
Seeks good opportunity in a prestigious company where I can apply the learnt skills for excellent
Development and aspiring asset of the company.
Key Competencies:
Customer first (internal & external).
Focus on growth (business & personal).
Focus on performance (business & personal).
Training Attended:
 Personal Development and Career Planning, Performance Coaching, Problem Solving And
Decision Making, Time Management, Empowerment For Manager, Audit, HR, Learning and
Development Your Team, Maximizing Sale, Make Up, Performance Management , Building
Successful Business Personality, Planning And Organizing, Audit, Health& safety, Building
And Developing Your Team, System Enhancement IT, Embedding Competences, Visual
Merchandizing , loss prevention.
Profile & Skills
Adaptability with the changes
Hard working
Honest, optimistic, persistence
Team Management
Profit & Sales
Visual Merchandising
 Customer service skills
 Excellent communication and negotiation skills ideally in multiple languages
Advance with computer use
 Good presentation and excellent personal organization
 Comfort with shifts
 Comfort with physical work
 Ability to work in a team
 Pride in achieving individual targets
 Flexibility and punctuality
Self-motivated

2. WORKING EXPERIENCE
Al Shaya Group,UAE Abu Dhabi
Senior Store Manager (Limited Brand)
Victoria’s Secret
January 2013 Up To Date
Responsibilities:
Maximize every sales opportunity by providing excellent customer service.
Analyzing monthly and weekly updating, by e-mails, to all his/her Stores about the economic flow
And the KPIs.
Support of the team through a constant training and growth plan.
Managing the Store Managers and sales associates in terms of planning schedules, vacation plans,
Attribution of disciplinary sanctions as part of my responsibility as area in charge.
• Ensure highest level of customer service and customer satisfaction.
• Ensure customer surveys are undertaken and implemented.
•Handle customer complaints and grievances.
• Manages all complaints from the stores and escalates as needed, and proposes new
Processes to enhance service quality.
• Analyze daily and weekly sales floor coverage.
Ensure that visual standards are communicated and implemented directly or through visual
Merchandiser.
Ensure that stock levels are reviewed and stock replenishment is done in timely manner.
Conduct regular meetings with branches managers in order to keep them updated.
About store sales achievements and listen to their concerns and feedback.
Coachand develop the team and updating the activity and the weekly and daily promo.
Ensure training and development of sales staff.
Ensures sales staff follows company policy on service and pay-point procedures.
Ensure timely stock taking across locations.
Ensure housekeeping and cleaning standards are adhered.
Ensures staff Rota’s are followed and approved and updated weekly and monthly as per the
Company policy.
• Ensue the weekly and monthly report is done on time.
 Review daily job plan and delegating the task to all the team.
Controlling the stock lossand ensure that with all the team.
•Developing the talent to give them the opportunity to grow with us in our company
Program.
Focusing on high performance and developing the poor performance.
•Ensure the right people on the right time.
•.Working with the support team in stock take or opening the new stores.
Achieving the KPI’s target (conversion & ATV& IPC).
Achieving the high level in shoppie or mystery shopper.
Achieving the shrinkage and controlling the losses.
Achieving Audit with high percentage of safety and controllable.
Managing the coverage of all the stores and solving the stores issue based on the level of
Authority as part of my preparation for the new role (area Manager).
Creating the layout and the maps for every new launch and events as per the tools provided.

3. Visiting and developing existing stores.
Inspiring and motivating staff to increase sales.
Deciding which staff members will be promoted.
Taking action to address underperforming stores.
Ensuring presentation and compliance in stores are up to company standards.
Apparel LLC Co, UAE Abu Dhabi
Store Manager (Retail –Division)
August2010 to December 2012
Responsibilities:
•Ensure highest level of customer service and customer satisfaction.
• Ensure customer surveys are undertaken and implemented.
• Handle customer complaints and grievances.
• Analyze weekly sales floor coverage.
• Ensure that stock levels are reviewed and stock replenishment is done
In timely manner.
• Conduct regular meetings with Department managers in order to keep them
Updated about store sales achievements and listen to their concerns andFeedback.
Coachdepartment managers to use commercial information effectively.
Ensure training and development of sales staff.
Ensures sales staff follows company policy on service and pay-point procedures.
Ensure timely stock taking across locations
Ensure housekeeping and cleaning standards are adhered.
Ensures staff Rota’s are followed, Meal breaks, days off, etc. 
Review daily job plan with Department managers and visual merchandisers on
Monthly basis as per top seller brands and models product all complaints from
The stores and escalates as needed, and proposes new processes to enhance
Service quality.

Tarfeeh LLC, UAE Abu Dhabi
AssistantGeneral Supervisor (Retail)
Marina Mall
October 2005 to February 2010
Responsibilities:
Provide leadership and direct supervision to a team of staff, to ensure the accurate processing, storage
And dispatch of a specific load and/or equipment, in line with service delivery targets and schedules, and
Within the boundaries of safety and regulatory requirements.
Ensure stores offer optimum levels of customer service at all times through regular meetings
And trainings for staff.
 Manage and identify the training, development and motivation of staff in the area to ensure that
The Department is staffed with the requisite numbers and caliber of staff to meet its objective
And that staff is encouraged to maximize their capability and contribution.
 Take full responsibilities of the store operations in absence of the Store Manager.

4.  Ensure goods received into and dispatched from store are checked and discrepancies are
Resolved.
Motivate team members to achieve shared goals and acknowledge team and individual
Successes.
Handle scheduling of employees and related personnel issues
Interface directly with customers to provide assistance and resolve problems.
Supervise product inventory verify quantity and quality of products received.
Maximize every sales opportunity by providing excellent customer service.
Supervised all daily functions of store activity to ensure customer satisfaction.
Totex (Egypt – Alex)
Store Manager (Retail – Fashion Division)
December 2003 to August 2005
Responsibilities:
Commercially knowledgeable to manage profit, visual impact, customer service and handling
Customer complaints.
Managing people enclosed self-management, induction process, relationships and assesses
Team performance.
Managing stock loss through self-investigation in administration works, whether causes had
Occurred internal/external theft and implementation of action plans.
Maintaining health & safety procedures for both benefit of the company and customer’s safety.
Conducting personal development reviews through training, coaching, personal development
Action plans and evidences prior to review for signing off.

COMPUTER SKILLS
 MS Word,MS Excel Windows, Power Point, Outlook, Vector,Evasion, Ares,
AIMS, and Some Computer Programs.
EDUCATION QUALIFICATION
Commercial High School Certificate
An English course from Ajman University in Abu Dhabi.
PERSONAL INFORMATION:
Date of Birth 27/11/1980
Marital Status Married
Nationality Egyptian
Language Arabic & English
Visa Status Employment Visa
Driving license present
References
AvailableUponRequest.