Mohamed Saber Mosaed is seeking a retail management position. He has over 10 years of experience in retail management roles in the UAE and Egypt. His experience includes managing multiple retail stores and he has a track record of improving sales, reducing costs and shrinkage, and increasing customer satisfaction. He is fluent in English and Arabic with strong computer skills and customer service orientation.

1. Mohamed Saber Mosaed
Dubai, United Arab Emirates.
Contact No. +971559153558.
E-Mail. Mohamedsaber261@gmail.com.
Career Objective:
To be able to find a professional opportunity which will challenge and improve my
knowledge, skills, experience and give me a chance to continue growing in all directions in
Your organization.
Experience:
Currently working as the Retail Store Manager with Spadamco holding in UAE.
Have been worked as the Retail Store Manager with Apparel Group for (3) three years (July 2010 –
Aug 2013) UAE.
Have been worked as official loans & credit with Elmobadra community of small projects development for one
(1) year (April 2009 - June 2010) Egypt.
Have been worked as an executive salesman with reputable firms for three (3) years (February 2006– March
2009) Egypt.
Retail Key Responsibilities:
Retail Store manager for LA CURE GOURMANDE (Retail) in MCC & BEACH Mall, JBR:
Prepare a development plan A-Z for the whole year using the details and performance of the last year (mission,
keys of success and the way to complete the missions, market analyses, market goals & targets, market
segmentation, marketing strategy, sales strategy, financial plan and etc.)
Prepare competitors & marketing analysis along with the price strategy, available offers, weakness & strengths,
using sales techniques and etc.
Serves customers by providing merchandise; supervising staff.
Determines marketing strategy changes by reviewing operating and financial statements and departmental sales
records
Negotiation with the mall media regarding shop states & promotions.
Prepare an action plan on a weekly basics according to the target, stock level & staff language abilities and
their performance.
Maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and
appraising job results.
Conduct regular performance reviews and development plans.
Daily briefing with members of the team about achievements of the week target, IPB, AB, conversion rate, staff
mistakes & their performance, food safety, items which have to be pushed, items with close expired dates,
tasting-waste, upselling and etc…
Comparing hourly sales performance with conversion rate, IPB & AB and work on that to increase those
numbers.
Being in contact with the Pest Control Company to follow their schedule on a weekly basis.
Quality checkup and quality claim to France with a credit note for damaged items.
Ensure availability of merchandise and services by approving contracts; maintaining inventories.
Finding solutions to sell the items with close expired date with the minimum loss.
Checking the delivery of the items: its amount, if it is updated in the system, rearranging the stock according to
the selling dates.
Improving customer service of the staff by personal example on the sales floor.
Deal professionally and efficiently with customers complaints.
Maintain inventory control, spot checks, stock counts and oversee delivery.
Responsible for sending and receiving transfers between stores and warehouses.
Responsible for temperature control, customer safety and the food items safety.
Responsible for staff customer service, product knowledge and brand sales techniques.
Complete store operational requirements by scheduling and assigning employees, following up on work results.
Prepare the staff schedule according to customer service requirements and store needs.
Monitor the gradual achievements of the sales target of the store and team during the month and report about it
accordingly.

2. Provide the team coaching.
Ensure that the display and visual merchandising match the standards at all the times.
Following the daily & weekly rotation of the stock.
Contribute to team effort by accomplishing related results as needed.
Yearly appraisal for store team along with personal development plan for their weakness.
Protect employees and customers by providing a safe and clean store environment.
Taking care of all POS transactions which need manager’s approve such as returns, refunds, special discounts,
daily discrepancies investigate and employee purchases.
Market merchandise by studying advertising, sales promotion, and display plans; analyzing operating and
financial statements for profitability ratios.
Ensure the implementation of audit processes and policies.
Reporting to the area, brand & operation managers.
Ensure that the staff is allocated in the zones of the store correctly.
Ensure that all the members of the staff are following the schedule & sales policy of LCG brand.
Achievements:-
 Adding Loyalty program for the company which helps to increase the sales & improve customer service and
footfall throw their data.
 Amazing free deal promotion with Dubai Tourism and Commerce Marketing “DTCM” for 1 year which will
cause increase in footfall for all Dubai shops on 2016.
 Increase store sales in the JBR shop in 2015 by 22% in comparison with 2014.
 Reduce shrinkage of the stock in the JBR shop in 2015 from 3.1% to 0.53% in comparison with 2014.
 Shrink the damage of the stock, expired items in the JBR shop in 2015 by 20% in comparison with 2014.
 Decrease store expenses in 2015 by 40% in comparison with 2014.
 Increase the footfall in 2015 by 18% in comparison with 2014.
 Improve customer satisfaction scores from 39% to 77% within the 1st year of joining the company in 2014.
 Achieving 90% of store target for 3 months continuously in MCC shop in 2014 for 1st
time during existence of
the shop.
Retail Store manager for Athlete’s Co Kids Sahara Centre & shop in-charge for The Athlete’s Foot Kids The
Dubai Mall:
Monthly & Yearly action plans in order to achieve store budgets.
Contacting mall marketing manager to update the store offers or promotions at mall social media.
Manage store sales and profits of the store “bottom-line”.
Recruit, hire, train, evaluate and counsel store employees. Schedule, organize and direct assignments.
Maintain, encourage and possess “ownership mentality”.
Develop and implement employee performance evaluations and improvement plans.
Effectively manage employee turnover.
Provide a positive working environment and handle employee issues appropriately and in a timely manner.
Resolve customer problems or complaints by determining optimal solutions.
Ensure interior and exterior of store is maintained to company & brand standards.
Utilize labor management tools, including effective scheduling, to maximize productivity, profitability and
margins.
Encourage store employees to take ownership for their performance and career development plans; follow up on
a regular basis.
Provide exceptional customer service and ensure the employees also provide the same level of service.
Communicate, execute, and manage marketing and merchandising programs.
Conduct regular store meetings & briefings.
Ensure employee awareness of safety and emergency procedures.
Maintain and utilize surveillance equipment.
Maintain adequate store supplies.
Manage store revenue, including POS transactions & cash handling and banking deposits.
Execute and monitor loss prevention and shrink programs.
Management of all store operational issues, to include store housekeeping, store administrative duties, physical
inventories, price changes, etc.

3. Assign service orders to technicians, schedule technicians to perform delivery and installation work at customer
sites and ensure a first in/first out workflow.
Prepare technician daily logs and route sheets for review by the District Manager.
Manage speed of service results, controls inventory that is used for service orders, and is responsible for the
overall organization and appearance of the service center.
Ensure all orders are properly documented and released for received & picked-up items.
Responsible for store schedules, permits, audit visits.
Achievements:-
 During the year 2013 the shop in the Dubai Mall achieved the monthly targets for 9 times.
 During the year 2013 the inventory showed that there was no shortage or extra in the stock.
 During 2012 & 2013 I had opened 2 shops in Sharjah & Dubai (Sahara Centre & The Dubai Mall).
 Introduced the new idea of checking the stock (the stock of all the shops were combined together so there is no
need any more to look for the item by calling in each store, offering free delivery with the same exchange and
refund policy, so the shop doesn’t lose the sale because of the missing sizes or colors) which increased the
brand sales by 8%.
Computer Skills, Training courses & Achievements:
Microsoft office (2003, 2007, 2010 & 2013) & ICDL course.
Microsoft business solution.
Internet browsing & other programs.
Merchandising training by Apparel group & Suppliers.
Customer service & complaining training by Apparel group.
Advanced selling skills training (cross selling & up selling) by training company.
Highest sales staff of multiple for 2012 with Apparel group certificate.
Appreciation Letter from Havaians supplier.
Special achievement in job in customer service mysterious shopper report by DSES (Dubai service Excellency
scheme) with certificate 2010.
Language Proficiency:
Arabic: Mother tongue.
English: Fluent.
Professional Skills:
Customer Focus and sales driven.
Management Proficiency.
 Tracking Budget Expenses & Pricing strategies.
Vendor Relationships, Market Knowledge, Strategic Planning.
Self-motivated and able to work under pressures.
Understanding & utilizing the best of Information Technology.
Strong background in operating systems and networks.
Analyzing problems and providing solutions in the best way.
Able to work effectively in a team.
Quick-witted, patient, smart & skillful.
Excellent communication skills.
Reliable and committed success of organization.
Education:
Higher diploma of commercial and information system by grade Good.
Personal Data:
Name: Mohamed Saber Mosaed Rashed
Date of Birth: August 1st, 1988.
Nationality: Egyptian.
Address: International City, Dubai.
Driving Licenses: UAE valid driving license and personal car.
Status: Married.