1. LUIS SANCHEZ
⬥​(786) 222-3407 ​⬥​L.sancheztsa354@gmail.com
CAREER PROFILE
Self Motivated and experienced Sales Manager with over 10 years experience and proven track record
excelling in sales, business, customer service, and employee development. Looking for an employer
with growth potential and ability to showcase skillset while contributing to company.
PROFESSIONAL QUALIFICATIONS
•Sales & Sales Management •Sales & Financial Reporting
•Office Management & Administration •Customer Service Operations
•Employee Development & Training & Productivity •Develop relationships with local businesses
•Recruitment, Interviewing & Hiring •Computer knowledge of Microsoft Word, Excel, and
​PowerPointcareer profile
PROFESSIONAL EXPERIENCE
THE SPORTS AUTHORITY​- APRIL 2007- JULY 2016
SALES MANAGER - ​2009-2016
Merchandising and visual Manager - ​2007-2009
Sales and Customer Service Management
● Ensure compliance and execution of Company customer service and sales training programs and standards are
adhered to.
● Watch, listen, interact and follow-up with customers to ensure satisfaction and resolve issues.
● Model customer service and promote sales whenever interacting with associates and customers. Emphasize
courteous and knowledgeable assistance to each and every customer.
● Report any safety issues to Risk Management or report Asset Protection issues as needed.
● Participate in the “Manager on Duty” Program, which requires complete understanding of all store procedures.
● Accountable for increasing sales, units per transaction, transactions size and high levels of profitability in the store
through adequate training, staffing, scheduling practices and customer service.
● Build enthusiasm within the store to create a positive work environment and to improve associate morale.
Merchandising/Inventory and Floor Management
● Walk the floor regularly to manage the floor for daily “on duty” responsibilities.
● Review incoming merchandise for sales, pricing and inventory levels.
● Ensure floor moves are complete and accurate.
● Verify advertised merchandise and in-store signing is in accordance with current events and in compliance with
standards.
● Communicate with the corporate office regarding items of specific interest to sales.
● Review and analyze various store reports to ensure the merchandise assortment is appropriate and advertised
merchandise is in stock.
Training and Developing Staff
● Ensure compliance in and the execution of Company training programs and standards.
● Recruit, interview and be heavily involved in final selection of store associates.
● Work with Manager to create new hire’s training schedule; following Training Checklist.
● Communicate with direct reports and all associates on store goals and expected job performance.
● Provide coaching and share experiences to help new associates develop job skills, knowledge and judgement.
● Listen to and solicit feedback from all store associates.
● Train associates on sales, customer service, operations, merchandising, product knowledge and asset protection.
● Ensure Department Managers are trained to execute all responsibilities listed for a Co-Manager.

2. LUIS SANCHEZ Phone: (786) 222-3407 ​■​​Page 2
● Complete yearly performance evaluations for department associates; make promotional and merit increase
recommendations based on performance.
Operations Management
● Ensure all proper operational controls are in place for the store and company assets are protected.
● Ensure staff is scheduled efficiently to maximize sales opportunity & make adjustments, as business needs dictate.
● Execute disciplinary procedures fairly and document corrective action properly.
● Responsible for overall store cleanliness and all housekeeping measures.
● Responsible for Store Operational Audit compliance.
● Staff,train and maintain a balanced level of employees (95-130).
FINISH LINE​— Hialeah, FL
Merchandising manager - 2005 – 2006
Manager In Training - 2006-2007
● Assisted Store Manager in all aspects of daily shift management, including customer relations, inventory control,
procedural tasks and paperwork, as well as visual merchandising.
● Maintained both individual and shift sales.
● Provided daily shift floor coverage.
● Trained Sales Associates.
● Supervised POS.
● Provided security & loss prevention in store.
● Overseen contest management (Tracking Results & Coaching Performance).
● Organized shipments, transfers & merchandise.
● Performed maintenance of store.
● Opened and closed store.
● Held accountable for store sales and metrics.
● Held accountable for stock and merchandise flow.
● Maintained company standards regarding personal and store sales/performance metrics
EDUCATION & CERTIFICATIONS
EVEREST COLLEGE - ASOCIATES DEGREE : 2003-2005
Cardiovascular Technician
Excellent References Furnished Upon Request