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knowledge management tools
1. The document discusses various IT and non-IT tools for knowledge management, including blogs for sharing information, virtual workspaces for collaboration, and social networks to connect people with similar interests. 2. It also covers advanced search tools, voice over internet protocol (VOIP) for communication, and knowledge portals to integrate different information sources. 3. Non-IT tools discussed are brainstorming, peer assist for sharing lessons learned, after action reviews to evaluate projects, communities of practice for sharing skills, and knowledge cafes and expertise locators to connect experts with those seeking knowledge.
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- 2. TOOLS FOR KNOWLEDGEMANAGEMENT IT TOOLS BLOG A Blog is a very simple 'journal style' website that contains a list of entries, usually in reverse chronological order. The entries are typically short articles or stories, often relating to current events
- 3. COLLOBORATION OF VIRTUALWORK SPACES The essence of a collaborative virtual workspace is that it enables people to work together, Irrespective of where they are physically located. In practical terms, this means that it has to involve a combination of document sharing, collaborative editing, and audio/video conferencing
- 4. SOCIAL NETWORK SERVICES Asocial network is a group of people who share a common area of interest. Social network services are online systems that support social networking. The core services they offer usually include 1. Finding people who have similar interests or needs; 2. Aggregating people into groups, or subgroups, and being able to communicate with those groups
- 5. BUILDING KNOWLEDGE CLUSTERS Theterm 'Knowledge Cluster' is a term given to a group that—as a result of coming together in this new way—create, innovate, and disseminate new knowledge. In other words, different individuals, teams, and organizations can now come together, virtually, on the Internet, to better communicate, collaborate, learn, and share knowledge through the cluster
- 6. ADVANCE SEARCH TOOL Almosteveryone who has used the World Wide Web will, at some point, have used a search Engine. Advanced search tools that are Offered by most of the search engines Getting the right information can be a hit-and-miss affair. Knowing how to use the search tools To narrow down the options is an important skill for any knowledge worker
- 7. VOICE OVER INTERNETPROTOCOL In very simple terms, the internet is now capable of sending both audio and video signals between computers, using nothing more than a broadband connection and some low-cost equipment, such as a webcam and a headset. This capability is often referred to as Voice-over-Internet Protocol (VOIP).
- 8. Knowledge Portals Knowledge workersuse different computer-based information sources sales results, manufacturing activities, inventory levels, and customer orders These information sources need to be integrated and accessed through a common, yet personalized, interface
- 9. NON IT TOOLS Brainstorming Brainstormingis a simple way of helping a group of people to generate new and unusual Ideas. The process is actually split into two phrases: divergence and convergence. During the Divergent phase, everyone agrees to delay their judgment. In other words, all ideas will be Treated as valid. During the convergent phrase, the participants use their judgment but do So in a 'positive' manner
- 10. Peer Assist It isa technique used by a project team to solicit assistance from peers and subject experts regarding a significant issue the team is facing Peer Assists are part of a process of what British Petroleum (BP) calls ‘learning before doing
- 11. After Action Review AfterAction Review (AAR) is a technique to evaluate and capture lessons learned upon Completion of a project. It allows project team members to discover for themselves what Happened, why it happened, and how to sustain strengths and improve on weaknesses
- 12. Communities of Practice COPsare groups of people who share a concern or a passion for something they do, and learn how to do it better as they interact regularly. In the context of KM, COPs are formed—intentionally or spontaneously—to share and create common skills, knowledge
- 13. Knowledge Management AssessmentTool It is a survey questionnaire designed to help organizations conduct an initial and rapid Management (KM). The assessment is carried out In the beginning of the KM program. Before starting on the KM journey, the organization know its strengths and opportunities for improvements. The organization can then focus on its KM programs to address the gaps identified through the assessment
- 14. Knowledge Cafe A KnowledgeCafé is a way to have a group discussion, to reflect, and to develop and share Any thoughts and insights that will emerge, in a very non-confrontational way.
- 15. Expertise Locator Expertise Locator(Expert Locator, Who’s Who) is an information technology (IT) tool to enable Effective and efficient use and/or share of existing knowledge by connecting people who need Particular knowledge and people who own the knowledge. Sometimes, the system helps Building new teams/projects by finding various Expertise needed.