2. TOOLS FOR KNOWLEDGE MANAGEMENT
IT TOOLS
BLOG
A Blog is a very simple 'journal style' website that
contains a list of entries, usually in reverse
chronological order. The entries are typically
short articles or stories, often relating to current
events
3. COLLOBORATION OF VIRTUAL WORK SPACES
The essence of a collaborative virtual workspace
is that it enables people to work together,
Irrespective of where they are physically located.
In practical terms, this means that it has to
involve a combination of document sharing,
collaborative editing, and audio/video
conferencing
4. SOCIAL NETWORK SERVICES
A social network is a group of people who share a
common area of interest. Social network services
are online systems that support social networking.
The core services they offer usually include
1. Finding people who have similar interests or
needs;
2. Aggregating people into groups, or subgroups,
and being able to communicate with those groups
5. BUILDING KNOWLEDGE CLUSTERS
The term 'Knowledge Cluster' is a term given
to a group that—as a result of coming together in
this new way—create, innovate, and disseminate
new knowledge. In other words, different
individuals, teams, and organizations can now
come together, virtually, on the Internet, to
better communicate, collaborate, learn, and
share knowledge through the cluster
6. ADVANCE SEARCH TOOL
Almost everyone who has used the World Wide
Web will, at some point, have used a search
Engine. Advanced search tools that are Offered
by most of the search engines Getting the right
information can be a hit-and-miss affair. Knowing
how to use the search tools To narrow down the
options is an important skill for any knowledge
worker
7. VOICE OVER INTERNET PROTOCOL
In very simple terms, the internet is now capable
of sending both audio and video signals between
computers, using nothing more than a broadband
connection and some low-cost equipment, such as
a webcam and a headset. This capability is often
referred to as Voice-over-Internet Protocol
(VOIP).
8. Knowledge Portals
Knowledge workers use different computer-based
information sources sales results, manufacturing
activities, inventory levels, and customer orders
These information sources need to be integrated
and accessed through a common, yet
personalized, interface
9. NON IT TOOLS
Brainstorming
Brainstorming is a simple way of helping a group of
people to generate new and unusual Ideas. The
process is actually split into two phrases: divergence
and convergence. During the Divergent
phase, everyone agrees to delay their judgment. In
other words, all ideas will be Treated as valid. During
the convergent phrase, the participants use their
judgment but do So in a 'positive' manner
10. Peer Assist
It is a technique used by a project team to solicit
assistance from peers and subject experts
regarding a significant issue the team is facing
Peer Assists are part of a process of what British
Petroleum (BP) calls ‘learning before doing
11. After Action Review
After Action Review (AAR) is a technique to
evaluate and capture lessons learned upon
Completion of a project. It allows project team
members to discover for themselves what
Happened, why it happened, and how to sustain
strengths and improve on weaknesses
12. Communities of Practice
COPs are groups of people who share a concern or
a passion for something they do, and learn how to
do it better as they interact regularly. In the
context of KM, COPs are formed—intentionally or
spontaneously—to share and create common
skills, knowledge
13. Knowledge Management Assessment Tool
It is a survey questionnaire designed to help organizations
conduct an initial and rapid Management (KM). The
assessment is carried out In the beginning of the KM
program. Before starting on the KM journey, the
organization know its strengths and opportunities for
improvements.
The organization can then focus on its KM programs to
address the gaps identified through the assessment
14. Knowledge Cafe
A Knowledge Café is a way to have a group
discussion, to reflect, and to develop and share
Any thoughts and insights that will emerge, in a
very non-confrontational way.
15. Expertise Locator
Expertise Locator (Expert Locator, Who’s Who) is
an information technology (IT) tool to enable
Effective and efficient use and/or share of
existing knowledge by connecting people who
need Particular knowledge and people who own
the knowledge. Sometimes, the system helps
Building new teams/projects by finding various
Expertise needed.
