Knowledge Management
- 1. KNOWLEDGE MANAGEMENTIndustry– Education SolutionsCompany – Educomp Solutions Ltd.Priya (35)
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- 4. Sunil Kumar(58)
- 5. YogitaMalik (66)Company BackgroundEducompSolutions Limited, founded in 1994 is a globally diversified education solutions provider and the largest education company in India. Educomp Group reaches out to over 23,000 schools and 12 million learners and educators across the world. For many years, we have been at the forefront of various pioneering initiatives in the e-education space.Educomp has innovatively used technology to spread education across socio-economic strata and across geographical boundaries.
- 6. CurrentOfferingsOffers infrastructure, products,services and solutions-long-term education infrastructure (leased to school trusts for a period of >30 years) One-stop-shop solution for educational trusts covering all aspects of building Operating a school – from Educomp’s flagship technology Content solutions to creating student friendly infrastructure, An operating system (millennium learning system) for its schools
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- 27. WebsiteWho are theknowledgeworkers?DevelopersIT ExpertsSubject ExpertsTeachersSchool Support StaffManagersDesigners/ Graphic DesignersTrainersRelationship/ Networking ExpertsBusiness DevelopmentBasic Functions/ Admin
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- 40. Business Devp ManagersSupportStaff/ Admin/ HR staffTop Management
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- 43. End-users (learners,parents, teachers)TeachersBuilding/ FosteringHuman CapitalTacit Knowledge – Fostering tacit knowledge as 95% of human capital is its tacit knowledgeAlso the company is already into developing materials and platforms for explicit knowledge and its delivery Infrastructure, products, solutions – Structural Capital- is already in place; need for conserving itLarge pool of knowledge present in form of human capital with diverse knowledge and skills base that needs to be conserved and fostered
- 44. Building/ FosteringHuman CapitalTeamBuilding ActivitiesKnowledge Sharing across all domainsJob Enrichment for subject experts/ subject trainers (cross training) Judicious use of IntranetWebsite enhancement and featuresContests/ Quizzes on organisation’s diverse portfolio of products, services and programsCommunities of practiceOutbound Activities/ meets – Management Games, Awards
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- 46. ExamplesManagement game –Employees would be divided in teams. The teams would be asked to create work flow-models that would ensure faster implementation of an Educomp project with a client once the deal is struck or once the client has been pitched. Team to be given a week’s time before final presentationsThe best model would be tested and then actually implemented in client level project executionsThis would lead to knowledge sharing, research & better understanding of company’s portfolio , valuable models and insights sharing etc.Members of winning team to be awarded and sent to Educomp’s US/Singapore offices for skill up gradation
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- 48. Fostering Customer CapitalCreating a positive and unaided brand recallPromoting the company and its services by creating mindspaceFor Schools, Real Users – teachers, trainers, State Governments, End Users – students, learners, Influencers – learners, parents, tutors, peers etc.Sponsorships and Events with SchoolsRegular Trainings to up-skill and cross skillTrain The Trainer (also motivate)Viral Marketing Campaigns targeted at end users and influencersWebsite – Facilitating online ordering, subscriptions, re-subscriptions, and associations
- 49. Fostering Customer CapitalEventfor Teachers Teachers who use Educomp invited to an event where they share their experiences with using Educomp solutions and how it helped them and their studentsAnother event for all schools – ones using Educomp have experience sharing talks and symposiumsMeasuring the UseIn built mechanisms in the software to ensure that the teachers go through all the modules step wise within a course material to access further sections including test materials Testing the teachers by visiting associate schools to ensure and evaluate the usage
- 50. Fostering Customer CapitalCommunitiesof Practice for Teachers and TrainersEducomp Teacher Certification to be its part
- 51. KnowledgeProducts Annual Knowledge Exchange Forum – Invites sent to schools, State Governments, Education professionals to participate in talks, forums, symposiums, contests and quizzes.
- 52. KnowledgeProductsCertification Program –Educomp Certified Teachers/ TrainersStarting this certification program as a separate professional/ vocational program
- 53. KnowledgeProductsIdea Hub –Internet/ intranet platform for employees to share and post their experiences, ideas, knowledge through blogs, reviews, forums, community chats, posts etc. Must for people coming back after a specific experience or a new deal, and also for new joinees. To be monitored/ moderated on a regular basis
- 54. KnowledgeProductsEduComp Library –Real-time Library and E-library for employeesEducomp could offer E-library solutions to schools
- 55. KnowledgeProcessLong Term KnowledgeProcess – Sharing KnowledgeThe company will obviously be into Content creation as its business model revolves around it It is Knowledge Sharing on which company needs to focus on It would be both hi-tech (using website, and software) and Low tech (focusing on the employees and customer capital)Magic Garden Approach – Fostering Innovation among the people in the organization; engaging all employees, taking suggestions, implementing feasible suggestions
- 56. THANK YOUPriya (35)RahulDhingra(38) Ritu Batra (42) Sunil Kumar (58)YogitaMalik (66)