The document discusses the importance of knowledge management (KM) in organizations, emphasizing the interrelationship between people, processes, and systems in achieving organizational goals. It defines KM processes such as knowledge acquisition, sharing, storage, and application, while also highlighting technologies that facilitate these processes. It concludes with recommendations for fostering a knowledge-sharing culture and integrating technological systems to support KM practices.

1. KNOWLEDGE MANAGEMENT:
PROCESSES AND SYSTEMS
2nd Annual Conference of Nigerian Library Association
Ebonyi State Chapter
Theme: Leveraging ICTs and Knowledge Management for
Sustainable Development in Nigeria.
30th Nov-3rd Dec, 2016

2. Magnus O. Igbinovia (CLN)
University of Ibadan,
Nigeria
infor.migbinovia@gmail.com
Ikenwe, Iguehi Joy (CLN)
Ambrose Alli University, Ekpoma
Nigeria
Ikenweiguehi@yahoo.com
AUTHORS

3.  Introduction
 Knowledge is best conceptualized using
the DIKW chain
 Types of Knowledge: Tacit and Explicit
knowledge.
What Is
Knowledge
?
Wisdom: applied
knowledge
Knowledge: organized
information
Information: linked
elements
Data: discrete elements
TACIT
KNOWLEDGE
• Difficult to decode
and communicate
• Personal
• Context-based
• Hard to formalize
• Uncodified
• Requires special
mode of transfer
EXPLICIT
KNOWLEDGE
• Codified
• Easy to transfer
• Embedded in
physical formants
• Easily captured,
shared and
leveraged.

4.  Concept of Knowledge Management (KM)
† =
 The aim is aimed at using the knowledge of an organization to meet organizational
goals.
knowledge Management KM
Developing KM
REASONS:
Productivity;
Effective and efficient services
delivery;
Collaboration;
Knowledge sharing;
Quick decision making;
Shared best practices;
Reduces the workplace uncertainty;
Globalization;
Innovation
STRATEGIES:
Identify the need for knowledge;
Initiate knowledge sharing culture
Establish knowledge located in the
organization and create new knowledge;
Codification and organization of
knowledge; Knowledge documentation,
storage, up-date and retrieval.

5.  TRIPARTITE NATURE OF KNOWLEDGE MANAGEMENT (KM)
 The major components of KM are people, processes and systems (PPS)
 Determines the effectiveness of any KM practice
 They works in relation to one another to achieve any knowledge
management objective(s).
Theinterrelatednessofthese
componentsseemtosuggest
ThatKMisasystem.
PEOPLE
PROCESSES
KM
SYSTEMS

6.  KNOWLEDGE MANAGEMENT PROCESSES (KMP)
KMP
KNOWLEDGE
ACQUISITION
AND
GENERATION
KNOWLEDGE
CAPTURE
KNOWLEDGE
ORGANIZATION
KNOWLEDGE
STORAGE
KNOWLEDGE
SHARING
KNOWLEDGE
APPLICATION
KNOWLEDGE
ACQUISITION AND
GENERATION
Writing
Research
Academic forum
Community of practice
KNOWLEDGE
SHARING
After action review
Story telling
Report/proposal writing
Collaborative network
Mentoring/coaching
Role reversal technique
Discussion forums
(online and offline)
KNOWLEDGE
STORAGE
Documents
Cases
Rules
Diagrams
Task Processes
FAQ
KNOWLEDGE
APPLICATION
•Inclusiveness
•Dynamism
•Change receptive
•Learn and unlearn
•Managerial flexibility
KNOWLEDGE
CAPTURE
Questionnaire
Interview
Observations
KNOWLEDGE
ORGANIZATION
Cataloguing
Classification
Indexing
Abstractig

7.  KMP: CREATING NEW KNOWLEDGE
 The goal of every KMP is to create new knowledge and manage the old.
 Socialization: Tacit to tacit
 Externalization: Tacit to explicit
 Combination: Explicit to explicit
 Internalization: Explicit to tacit

8. CAN you now MANAGE THE PROCESSES?

9.  KNOWLEDGE MANAGEMENT SYSTEM (KMS)
 Knowledge portal:
 Web based application.
 Provides access to information.
 Promotes collaboration between
producers and users.
 Functions:
o gathering,
o categorization,
o distribution,
o publish,
o personalization,
o search/navigate knowledge
• Exampe of knowledge portal is the climate change knowledge portal
(http://sdwebx.worldbank.org/climateportal/)

10.  Database Management System (DBMS)
 Compute application that interracst with users, applications and database to capture,
analyse and make data available to end users.
 collaboration between knowledge producers
and consumers.
 storing of knowledge in an easily retrievable
manner.
 platform for designing information and
organising knowledge.
 Examples: Access by Microsoft; Oracle Lite,
8I, MySQL by Oracle.

11.  Electronic Mail
 collaborative tool for
communication
 facilitate knowledge gathering,
sharing and collaboration within
members of an organization.
 Facilitates knowledge elicitation.
 Examples: (web based): Gmail,
Yahoo mail, Outlook.com
 Data wares
 powerful collaboration software.
 Enables exchange of ideas on a
network .
 group decision making support
Examples are video/audio conferencing, intranets, internet,
wikis, project management systems, workflow systems

12.  Content Management System
 creation and modification of digital contents.
 multiple users working in a collaborative environment.
 creation, management, and distribution of content on the intranet, extranet, or a
website
 Support collaboration
 Aids externalization
 Aids internalization.
 Examples:
o Java
o Microsoft ASP.NET,
o Microsoft PHP etc

13. 6. RELATIONSHIP BETWEEN KM PROCESSES AND SYSTEMS
 Complimentary relationship.
 Interrelatedness
Figure 4: KM Technologies Integrated KM Cycle (Source from Dalkir, K.,2005

14. DO you know the KMS?

15.  Knowledge management is a fundamental practice for any organization
to survive in the 21st century and key to organization's success
 The major components are people, processes and systems and they are
interconnected, functioning together to achieve a common goal.
 Processes are all activities required to create new knowledge and manage
the already existing one.
 Systems are technologies and tools that support process and people in
knowledge management practice.
CONCLUSION

16.  Carryout knowledge auditing as a preliminary step towards KM practice
and this should be done at regularly as KM is in a continuum.
 Spur knowledge sharing culture within your organization.
 Integrate all organizational members into KM processes with utmost
fairness and equality
 Build up/ develop systems, tools or technologies that supports people and
processes in KM practice

17. 1 Socialization
2 Externalization
3 Combination
4 Internalization
CHECKLIST

18. MANAGE
MANAGE
PRO CES ESE

19. THANK YOU FOR
LISTENING
Magnus and Joy