I am just preparing how emotional intelligence works in a workplace.

1. Emotional Intelligence
Kaleeswaran S
Master of business administration
Sona School of management
Salem, Tamilnadu

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3. Emotional intelligence or emotional quotient
• knowing what feels good, what feels bad, and how to get from bad
to good.
• Knowing your emotions and knowing emotion of others.
• It refers to emotional management skills which provide competency
to balance emotions and reason so as to maximize long term
happiness.
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4. Continued
Emotional intelligence is sometimes referred to as “people smarts.” It
is not generally included in the type of intelligence evaluation included
in the traditional concept of IQ, which mainly focuses conceptual
abilities, but it is a very important personal attribute.
IQ GETS U HIRED, EQ GETS YOU PROMOTED…
-Kaleeswaran
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5. What is emotion?
• Happiness, fear, anger, affection, shame, disgust, surprise, lust,
sadness, elation, love, frustration, anxiety, failure, achievement etc.
• The above are the emotions which directly affect our day-to-day life.
There are TWO dimensions of emotions:
• Physiological side: ‘Emotion’ is a complex state of human mind,
involving bodily changes of widespread character such as breathing,
pounding heart, flushed face, sweating palms, pulse rate, gland secretions,
etc.
• Psychological side, a state of excitement or perturbation marked by strong
feelings.
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6. Emotional Intelligence Skills
 Self-awareness
 Self-assessment
 Self-empowerment
 Crisis management
 Problem solving
 Positive thinking
 Communication
 Tolerance for others
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7. Self-Awareness
 Understand negative thought processes
 Recognize relationship between thoughts, feelings, and actions
 Teach employees a process to interrupt negative thinking
 Self-awareness is concerned with knowing about your own
internal states, preferences, resources, and perceptions.
 Self-awareness is very important to achieving success at work. Not
being in touch with your own feelings in sufficient degree can
handicap your overall effectiveness.
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8. Self-Empowerment
 Identify limiting beliefs
 Teach students a process for soothing themselves and stepping
back from a situation
 Use goal setting and follow up to demonstrate power to change
destiny
 The belief that they are the most capable person for the job
 The ability to present themselves in an assured, unhesitating
manner
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9. Communication Skills
 Understanding others
 Paying attention to body language cues
 Learning models of good communication like the use of “I”
statements
 Recognizing communication blockers
 Practicing active communication
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10. Group Interaction
 Learn to be a leader
 Learn to be a follower
 Value contributions of all participants
 Recognize emotional triggers
 Follow through on commitments
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11. Conflict Resolution
 Step out of the emotional spiral
 Understand the factors at play in a conflict
 Identify wants and needs
 Manage emotions
 Seek an equitable resolution
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12. Simple Ideas to Promote EI
 Teach Processes
Any adopted process must be used consistently by all
 Assess Grading Procedures
Shift some of the emphasis of grading points to personal
development activities and group interaction
 Identify and Value Differences
Myers-Briggs & Learning Styles for example
 Share Feelings
Process activities
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13. Characteristics of a High EQ Person
 A time to wait and a time to watch,
 A time to be aggressive and a time to be passive,
 A time to be together and a time to be alone,
 A time to fight and a time to love,
 A time to work and a time to play,
 A time to cry and a time to laugh,
 A time to confront and a time to withdraw,
 A time to speak and a time to be silent,
 A time to be patient and a time to decide.
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14. Characteristics of a low EQ Person
“If only I had a different job … …”
“If only I had finished graduation … …”
“If only I had been handsome/beautiful …”
“If only my spouse had stopped drinking …”
“If only I had been born rich and famous…”
“If only I had good contacts…”
“If only I had better friends …”
“If only I had married someone else …”
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15. CONCLUSION
Applying EQ makes you feel comfortable within your own
skin and with people around you. You can also understand
what makes you incompatible with certain people or jobs and
learn ways to deal with the emotional difficulties ease. You
can also understand the specific feelings that cause you stress
and learn ways to become more at peace.
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16. Quote
“Anyone can be angry—that is easy. But
to be angry with the right person, to the
right degree, at the right time, for the
right purpose, and in the right way —
that is not easy.”
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17. Questions?17

18. Thank You!!
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