Jordan Hyde has over eight years of experience as a manager building successful teams. He cultivates an engaged company culture and contributes new ideas that drive sales growth. His experience includes serving as Store Manager for Starbucks Coffee Company since 2011, where he provides leadership, plans strategically, and develops employees. Prior to that, from 2007 to 2011, he was the Estee Lauder Business Manager at Dillard's Department Stores, where he drove retail sales through events and trained and motivated associates.

1. JordanHyde
126 Skyline Drive, Murphy, TX 75094
jordan_hyde84@yahoo.com
Ph: 501-749-7342
Summary
Ambitious and driven manger with over eight years of experience in building successfuldynamic teams.
Cultivates a company culture in which staff memebers are engagaged. Consisitenly contibutes new ideas that
drive sales growth.
Skills
Time Management Complex Problem Solving
Target Planning and Forecasting Solid Communication
Customer and Personal Service Active Listening
Sales and Marketing Administration and Managment
Professional Experience
04/2011-Present- Store Manager - Starbucks Coffee Company – Dallas, TX
• Leadership:
• Setting goals for the work group, developing organizational capability, and modeling how
we work together.
• Displaying a “customer comes first” attitude by training and holding partners accountable
for delivering legendary customer service.
• Driving the implementation of company programs by developing action plans and directly
motivating and instructing the store team to implement them to meet operational and
organizational objectives.
• Planning and Execution:
• Developing strategic and operational plans for the work group, managing execution, and
measuring results.
• Monitoring and managing store staffing levels to ensure partner development and talent
acquisition to achieve and maintain store operational requirements.
• Partner Development & Team Building:
• Providing partners with coaching, feedback, and development opportunities and building
effective teams.
• Actively managing store partners by regularly conducting performance assessments,
providing feedback, and setting challenging goals to improve partner performance.
Managing ongoing partner performance using performance management.
04/2007 – 04/2011 – Estee Lauder Business Manager - Dillard’s Department Store – Dallas, TX,
Little Rock, AR and Hot Springs, AR

2. • Driving retail sales, developing and implementing a Special Events calendar.
• Recruiting, training, motivating, and developing associates, educate selling teams and account
sales staff about the company’s goals, visual merchandising and product knowledge. Processing
and ordering inventory based on needs at the counter and for seasonalevents. Formally reviewing
job performance for all employee annually, providing ongoing feedback and coaching to
associates.
Education
2006 Ouachita Baptist University – Arkadelphia, AR
Bachelor of Arts; English and French