Nichole Koller has over 5 years of experience managing stores generating $20-30 million in revenue for Best Buy. She has a proven track record of increasing sales, margins, customer satisfaction and employee engagement. Her stores have consistently exceeded financial and operational goals. Nichole has received numerous accolades from Best Buy, including for having the #12 highest revenue store in 2013. She manages up to 35 employees and provides coaching to help other stores improve inventory, operations and performance. Nichole is working towards an accounting degree from the University of Phoenix.

1. NicholeKoller www.linkedin.com/in/NicholeKoller/
2306 Sutton Place NW Wilson, NC 27896 (919) 801-3810 nichole.koller@bestbuy.com
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SUMMARY OF QUALIFICATIONS
Store Management experience in $20-$30 Million Big Box including recognized Specialty
Coach for inventory and operations, multi-unit training, mentoring and performance
management. Experience increasing revenue and margin as well as customer and employee
satisfaction and engagement at Best Buy. Aggressively launch time tested unique sales plans to
consistently exceed customer, employee and financial goals. Will undertake difficult mandates
and meet tight deadlines. Personal qualities include: energetic, positive, good problem-solver,
persistent, adaptable, and driven.
RECOGNITION FROM EMPLOYER
#12 Store in Best Buy Retail for the Year in Fiscal Year 2013
Best Buy District Banners for #1 (in District), (every month) Feb 2012 through present.
Top results in Best Buy for the year in Employee Engagement (eVoice) 2012, 2013, and 2014
WORK EXPERIENCE
BEST BUY, Assistant Manager, Raleigh, NC [2009-Present]
- Operate a retail outlet; manage merchandising, inventory, operations, services, customer
service, human resources, safety and sales.
- Execute business plans with focus on behaviors needed for overall improvements in
employee engagement and customer experience through developing hypotheses then testing
and verifying processes and conducting cost/benefit analyses in order to achieve growth in
operating profit.
- Lead profit and loss management through operational perspectives of shrink management,
expense management and cost reduction.
- Build comprehensive networks to evoke a web of mutual support, further connection and
knowledge and is a recognized Specialty Coach in promoting excellence among peer groups.
- Manage performance of up to 35 employees at a given time.
- Train newly hired employees on Standard Operating Procedures, foundational excellence,
and Developing engaged employee cultures.
- Achieve distinction through Sales Manager Certification, Harvard Mentor Certification,
Inventory Manager Path to Excellence Certification, Harvest Program (SUP), BLAST
training, Organic Growth, Customer Centricity, P2E Silver Certification
EDUCATION
UNIVERSITY of Phoenix, AZ
Working towards Major in Accounting