James Martin is an experienced retail manager seeking a new management position. He has over 15 years of experience in retail management, including managing multiple store locations and achieving sales targets. His experience includes managing stock levels, staff training, customer service, and handling complaints. He was recognized as the Region Manager and Company Manager of the Year in 2010 for significantly increasing store sales.

1. James Martin
38 Parkway, Gildersome, Morley, Leeds LS27 7DY
Telephone: 07490716199 (Mobile)
Email: jamesyrmartin@yahoo.co.uk
Professional Profile
An experienced and professional Retail Manager who is passionate about delivering exceptional customer service
standards while ensuring the achievement of demanding targets and corporate objectives. With a proven track
record of achieving success in merchandising, driving sales, promoting brands and increasing turnover, is a
motivational and inspirational manager capable of coaching and empowering individuals to work as a team and
make a significant contribution to the business. Consistently demonstrates insight and shrewd judgement with the
ability to devise innovative solutions to problems.
Objective
Seeking a challenging new Retail Management position, one which will make good use of existing skills and
experience while enabling further personal and professional development.
Career Summary
2005 – Present City/District Manager, Brantano Footwear
• Responsible for four sites, a sales focused and driven manger ensuring security and general housekeeping, as
well as complying with company and legal procedures and requirements
• Recruiting, coaching and supervising staff; providing training for all team members, including new managers
in Yorkshire and Humberside, serving as the Clarks trainer for the company
• Motivating and leading staff to exceed team targets and KPIs in relation to sales and ensuring outstanding
levels of customer service at all times; dealing personally with any customer complaints
• Setting budgets and forecasting sales whilst maintaining full P&L accountability, analysing buying trends and
utilising this for the purposes of determining stock holding
• Developing and implementing improved procedures ensuring better and more consistent service throughout
• Controlling wage costs and deploying ever changing shift patterns through analysing key footfall hours to drive
customer conversion
• Managing poor performance, dealing with the issue through the company disciplinary procedure
• Assigned as Project Manager for closing of under-performing stores
Key Achievements
• Awarded Region Manager Of The Year and Company Manager Of The Year, both in 2010, out of 160 Store
Managers, for increasing the turnover of the store by 27% and achieving all the stores KPI targets
2004 – 2005 Concession Manager, Lloyds Shoes
• Supporting the Store Manager in all aspects of marketing and commerciality; creatively planning and
implementing promotions to maximise merchandising opportunities and hit sales targets
• Ably assisting with staff recruitment, training new managers and successfully leading the team to fulfil their
potential and contribute effectively to the business
2002 – 2004 Supervisor promotion from Sales Assistant, Sport Soccer
• Undertaking a variety of tasks including delivery, replenishment, keeping stock control, training staff and task
delegation, maintaining high standards of customer service, providing advice on effective visual merchandising
and maintaining productive working relationships
Education and Qualifications
7 GCSE’s Including English and Mathematics
Key Skills
Key I.T. Skills: MS Word and Excel
Personal Details
Interests: 5-a-side football, squash, cinema, swimming and socialising with friends
Other: Driver; full clean licence

2. References are available on request