The document is a professional profile of an individual with over 14 years of experience in areas such as training, marketing communication, and supply chain management, currently working as a freelance trainer. Key competencies include personalized training module development, needs assessment, and effective delivery methods tailored to client specifications. The individual has experience in various managerial roles across several companies, focusing on skills such as leadership, sales, inventory management, and customer relationship management.

1. USA, NOIDA, Ahmedabad INDIA
PROFILE
Competent and diligent professional with over 14 years of experience across Entrepreneurship, Training,
Marketing Communication, Retail& supply chain management Business Development, Marketing and Sales;
currently a freelance corporate soft skills,product ,process, trainer for the past 4 years. Have conducted training
sessions for over 100 batches of corporate professionals and Academic aspirant .
KEY SKILLS
• Innovative and improvised training methodology, with focus on alternate methods of teaching and learning
that produce high quality results and develop competencies in trainees.
• Plan, design and facilitate sessions using a wide variety of training aids, motivational and implementation
strategies. The modules depend on individual requirements and are tailor-made to suit the client’s needs and
are modified, developed and delivered regularly on an ongoing basis after feedback, review and research.
• Create extensively researched and industry specific modules. Research educational resources on the internet
and incorporate learning morality principles and individual instruction training, thus engaging employees in
active learning.
• Solutions entail identifying training needs across various departments and designing programmes to address
specific needs to enhance productivity, efficiency and service delivery.
• Focus is on personal development, providing the participants with the ability to restore and maintain a
balanced and progressive professional life and an optimum work life balance.
CLIENTS
• Flipkart india Ltd
• Camellia Institute of Engineering
• Domkol Institute of Engineering Institute
• Institute of Engineering and Management
• IISWBM
• Achiievers Equities ltd
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SANJOY KUMAR MULLICK

2. USA, NOIDA, Ahmedabad INDIA
• Export promotion council for Handicrafts
• Excel infotech (yuva kndra)
• IL&FS
• Birna Corporation
PROGRAMS AND MODULES
• Leadership
• Personal Effectiveness
• Selling skills for sales
• Supply Chain Management
• E-commerce
• Retail Management
• Conflict Management
• Etiquette and Grooming
• Communication Skills [ Written & Oral ]
• Presentation Skills
• Problem Solving with Creativity
• Campus to corporate
• Stress Management
• Team Building
• Innovation and Creativity
• Customer Relationship Management
• Negotiation Skills
• Personality Development
• Time management & Goal Setting
PROFESSIONAL EXPERIENCE
CONCORDE CUPPA BEVERAGE PVT LTD AS A PURCHASE AND WAREHOUSE MANAGER (JULY 2013 TO SEPT
2014 ):Outsourcing strategy / development / management. Timely delivery of goods at the respective sites. Stock audit to
ensure reconciliation of physical stocks. Assessment of performance of the vendors. Logistics operations. Introducing
innovative initiatives in operations. Reduce on-hand inventory to the lowest feasible levels consistent with customer service
objectives. Reduce materials costs to the lowest levels consistent with quality objectives. Cost saving budgeting and
targeting. Purchasing policy and planning. Development & implementation of key procurement strategies. Formulating
budget for timely procurement of spares & materials. Develop statistical methods to estimate future materials
requirements. Assessing project material requirements and designing purchase schedule.
Newlook Retails Pvt Ltd As a State Operation Manager(January 2011 to JUNE 2013).
Achieving sales target and Ensuring profitability of the store and categories therein
Budgeting the expenses and cutting costs.Vendor creation,Vendor Management ,Margin Management, Product listing as
per customer demand. Activating offer and promotion.
Managing day-to-day operational activities of the Developing new avenues for promoting the business . Being aware of the
organized and un-organized retailing organizations and identifying their strengths and weakness .Finalize location and
timely complition of store.co-ordinate with landlord and lisiaoning with licensing authority. Analyzing the space
allocation and making alterations to the same on the basis of the findings. Identifying, directing, improving and maintaining
the appearance of the section with the VM team. Coordinating with the marketing department to create a brand image of
the stores. Promoting the sales in education sector and corporate sector.
UNITECH WIRLESS PVT LTD AS ASSISTANT STORE MANAGER(Adecco)(form January 2010 to January 2011)
Pre- launch Job responsibilities:
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3. USA, NOIDA, Ahmedabad INDIA
Provide system and product, soft skill training to CRE’S .
Resposiable for FOFO store development and onboarding in North Kolkata and howrah.
Liasoing with FOFO owner for their legal affair .
Responsible for FOFO civil work and there visual merchandising .
Onboarding of all pos and distributor (modern trade).
Post launch job responsibilities:
JOB DESCRIPTION:
Provide system and product, soft skill training to CRE’S .sales training to store people.
Organized on job training to CRE’S and deployed in stors.
• Delivery of Topline targets for his area as well as Market Share
Manage a Uninor Store as a profit centre through:
Revenue Management - Drive Revenues & Customer acquisition and service through Uninor Store - accountable for entire
profitability of assigned store
Service Excellence - Ensure high C-Sat scores, resolution of complaint/request by TAT, churn management
Operations Management - Manage entire Store operations, stocks, opex, administration, branding, MIS
People Management - Ensure motivation, retention & development of stores team.
• Liaison with third party service provider to maintain shelf health and manage availability, visibility and
implementation of plans
Wadhawan food retail pvt ltd(SPINACH) AS A DUTY MANAGER (from 2008 july to December 2009)
Sales Target Achievement
-Targets are communicated to the staff & synergistic efforts are made as a team for subsequent achievement.
-Stock Replenishment/Inventory Management
-Staff Management.(roastering,performence appraisal)
Branding activities coordination
Display & Communication for activation purpose.
Driving Retail Sale .
- Ensuring Store level Customer Satisfaction.
Implementation of Local Marketing activities
- Consumer Understanding,Competeitive Benchmarking.
Store Operations & Commercial Compliance
- Implementing Key Initiatives - Knowledge Management
IBM DAKSH. Kolkata. CO-ORDINATOR AND Operation Lead(from October 2005 to july 2008)
Job Profile:
 Conducting Trainings and Presentations for new executive (for VAS up-selling).conducting online test . New
product training (new product launch).
 Regular On-line Updations, MIS generations and effect posting.
 Complete execution of regular jobs in the working system.
 Maintenance of procedure to ensure error free Operations.
 Providing support to quality team to ensure highest standard of customer service.
 Retention of care-touch(HNI) customer.
Reliance Infostrim pvt Ltd. Mumbai. Customer Interaction Exe. Promoted(Aug 2004) in NRI HELP DESK as an Assistant team
Leader (from March2003 to October2005)
Job profile:
 Handling Escalation calls transferred by CRE’s for US and Canada Customers.
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4. USA, NOIDA, Ahmedabad INDIA
 Briefing team members time to time with new updates from NNOC.
 Monitoring Quality of team members using appropriate tools such as Nice.
 Monitoring call queues to ensure low abandon of calls.
 Preparing CMS reports, Break schedules, Performance trackers, Rosters.
PROFESSIONAL QUALIFICATION
• ‘Train the Trainer’ Certification from The Flikart india ltd
• IRDA certification
• Attended various professional oriented and work related workshops at the Reliance Training Centre on
Marketing Tactics, Selling Skills, Negotiations Skills, Presentation Skills, etc.
EDUCATION
B.A FROM CALCUTTA UNIVERSITY
PERSONAL DETAILS
Date of Birth: January 03, 1973
Language Proficiency (Spoken & Written): English, Hindi and Bangali
ADDRESS: 73,DESHPRAN SHASMAL ROAD, KADAMTALA, HOWRAH-711101,WESTBENGAL
CONTACT NO: 8013733114 , 9831480316
REFRENCE: Available on Request
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