Kellie Scott has over 18 years of experience in retail management. She currently works as an Assistant Store Manager at Lowe's Home Improvement, where she leads a team of over 150 associates and oversees a $25 million+ retail operation. Prior to Lowe's, she worked at Target as a Senior Team Leader and at Bed Bath & Beyond as a Customer Service Manager. She has a proven track record of improving efficiency, customer satisfaction, and revenue through innovative initiatives and her talent for training and developing employees.

1. Kellie Scott
362 East Duncan St. ● Columbus, OH
614-678-3105 ● kelliescott1977@yahoo.com
MANAGER OF OPERATIONS
Driven, results-focused leader with 18+ years of retail management experience within multi-million dollar operations. Exceptional
training and development skill set, with a unique ability to identify talent and to recruit high-value employees internally and
externally. Identifies areas of improvement and executes innovative initiatives that promote efficiency, customer satisfaction,
and revenue generation.
KEY STRENGTHS
Product Merchandising ● Innovative Marketing ● Brand Awareness ● Team Leadership & Supervision ● Training &
Development ● Human Resources ● Operations Management ● Budgeting & Cost Control ● Process Improvements
Proficiency in utilizing servant and situational leadership to motivate and develop teams.
PROFESSIONAL EXPERIENCE
LOWE'S HOME IMPROVEMENT 2012 – Present
Assistant Store Manager
Lead a store team with 5 senior managers and 150+ associates in supporting a $25M+ retail operations environment, in
alignment with operational goals and strategies. Oversee the budgeting and cost control efforts, helping to ensure maximum
revenue and streamlined activities. Organize the training and development programs, while also offering mentoring and
feedback to current employees in support of ongoing growth.
 Driving sales by establishing goals for team members to meet daily-changing business needs with a focus on improving
customer experience
 Emphasized safety, accountability, and team member success to create a well-rounded team culture
 Developed talent potential by training team members with an emphasis on advancement through professional skill
building
 Communicated effectively across departments to ensure business transparency
 Collaborated with business partners to implement successful multi-team projects
 Monitored POS, payroll and scheduling systems to control store expenses and manage resources
TARGET 2004 – 2012
Senior Team Leader
Drove the overnight flow process of 150+ team members, ensuring the maximum productivity and efficiency. Achieved payroll,
expense management, sales, and shrink targets through careful planning, effective strategies, and ongoing assessments of
progress. Collaborated with team members in performance management, offering coaching, feedback, and recognition.
 Supervised team members to ensure business demands were met according to established goals
 Improved team performance by utilizing multiple strategies including coaching, counseling, and documented
performance goals
 Prepared for business needs by evaluating and implementing hiring practices and scheduling
 Enforced all legal and compliance standards relating to labor, shrink, audit, and safety
BED BATH & BEYOND 1999 – 2004
Customer Service Manager
Related Skills
Microsoft Office – Word, Power point, and Excel programs
PeopleSoft – Max/FSTL software
Kronos – Kronos Timekeeping software