Jennifer Rubin has over 10 years of experience in retail management, including roles as Assistant Store Manager and Stock Manager at Forever 21 and Point of View Manager at Nordstrom. She demonstrates strong organizational, communication, and problem-solving skills. Currently, she is the Assistant Store Manager at Forever 21 in Toms River, NJ, where she oversees 25 associates and ensures excellent customer service and compliance with company policies.

1. JENNIFER RUBIN
27 New Castle Court, Jackson, NJ 08527
818-324-7626 ♦ Jenn472@msn.com
SUMMARY OF SKILLS AND QUALIFICATIONS
Demonstrated organizational, management, problem-solving, and communication skills. Experienced in
retail management, including team building, training, interpersonal relations, promotion, marketing, and
sales. Dedicated, flexible, creative. Able to work independently or as part of a team in high-energy
environments. Repeatedly recognized for significant contributions to time-critical projects.
PROFESSIONAL EXPERIENCE
Forever 21, Toms River, NJ November 2014 – present
Assistant Store Manager of Service and Operations – Responsible for providing leadership and direction to
ensure productivity, profitability, excellent customer service, and compliance with company policies and
procedures.
 Oversees a staff of 25 associates, leads, and managers.
 Trains and coaches associates on all policies and procedures, cash register procedures, loss prevention,
and product standards.
 Actively participates in store walkthroughs with Store Manager to ensure consistency and quality of visual
presentation.
 Educates associates on driving sales through service standards, product knowledge, and suggestive selling
skills in the fitting rooms, on the sales floor, and at the cash wrap.
 Creates a positive in-store experience for both our store team and our customers.
 Analyzes the customer survey and partners with the Store Manager in executing action plans to enhance
the customer’s in-store experience.
 Manages and measures progress and results against key targets.
 Ensures service, merchandising, and operational standards are met through company-defined practices
and processes.
 Spends 2 to 4 hours on LOD tasks.
Forever 21, Freehold, NJ January 2013-November 2014
Stock Manager – Supports the Company to ensure that all new merchandise is processed in a timely manner.
Maintains a solid relationship with Store Management in creating, promoting, and overseeing a profitable
store.
 Oversee a staff of 9 stock associates.
 Train new sales associates and stock associates on the stock processing procedure.
 Scheduling of stock team.
 Able to achieve the company standard of a 24 to 48 hour turn-around time for new receipts.
 Responsible for shipping damaged merchandise and accessories, company returns, and transfers out of
the store.
 Responsible for receiving all new merchandise and supplies for the store.
Nordstrom, Freehold, NJ October 2007- June 2013
Point of View Manager –Responsible for the operations of a $2.6M women’s casual and work wear
department. Oversee a staff of 8 commission –based salespersons, to include training, scheduling, aiding
their career growth and individual productivity. Work closely with senior management to execute
national sales and marketing initiatives.
 Managed the #1 revenue-generating Point of View operation in the Northeast at $2.3M (2012)
 Maintained the highest percent-to-store contribution (3.8%) in the Northeast at 3.8% (2012)
 Achieved year-over-year 7.12% improvement in sales despite difficult retail backdrop (2012)
 Exceeded personal sales per hour (SPH) goal consistently for 2012 through consistent day-to-day floor
presence

2.  Effectively merchandise the largest women’s wear floor in the Freehold location
Countrywide, West Hills, CA June 2005 – July 2007
Team Leader, Customer Contact Canter – Provided customer service for an average of 60 telephone calls per
day. Responsible for answering customer inquiries and solving their problems. Managed a team of 4
employees, which included scheduling their time, periodically (at random) monitoring their calls, and
performing their annual reviews.
Provided technical support on Countrywide’s Correspondent Lending Division’s Web site ‘Platinum’ to
employees and sellers alike
Responsible for overseeing access Web site by internal and external users
Trained employees and sellers on ‘Platinum’ Web site functionality
Authored, maintained, and updated the manual and Standard Operating Procedures (SOP) for ‘Platinum.’
EDUCATION
Coursework towards a B.A., California State University, Northridge, 1990-1995, Major: Sociology, with an
emphasis on Criminology. Total earned credits: 1xx
Bryan College of Court Reporting, Los Angeles, CA, 110 wpm (steno machine), with course work on English
grammar, vocabulary, spelling, and medical terminology
Proficiencies: MS Word, Outlook, Excel, Windows