1. NEVEAN AMMAR MANSOUR
United Arab Emirates, Ajman, International City, P.O BOX 21656 | +971567071339 |neven.mansour92@gmail.com
Arabic – English | UAE |Jordanian Passport| 22 years old
PROFESSIONAL SYNOPSIS
Creative and highly talented professional with distinguished record of academic performance and professional achievements with
over 5 years of experience in and outside the United Arab Of Emirates .
Recognized exceptional work ethic, and commitment to organizational objective.
Exceptional skills in implementing strategic plans and initiatives that exceed goals and objectives.
Ability to work unsupervised in any environment and well-liked and respected by peers.
Proven track record for meeting and exceeding expectations while working within strict guidelines.
Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations.
Combines passion for sales & marketing with commitment to contributing to an organization’s bottom line.
Recognized as a top performer consistently achieving organizational / financial goals.
Strategic and creative thinker with effective communication and writing skills in English /Arabic.
Excellent self-motivated, enthusiastic, and committed to professional excellence.
Quick leaner that is open to change and new learning opportunities.
CORE COMPETENCES
 Accounting.
 Finance and Banking.
 Marketing.
 Planning and organizational skills.
 Economic and statistics
 Accurate and detail oriented.
 Effective communication.
 Customer oriented.
 Negotiation and time management skills.
 Customer needs assessment.
 Team builder and motivator.
 Customer Service Management.
 Problem Solving and crisis management skills.
 Corporate Presentation.
CARRER HISTORY AND EXPERIENCE
Arab Bank Feb.1.2014 to May.2 2014
Position: Banking operation management Amman, Jordan
Business field: Transfers, Document Credits, Guarantees, Cheque, Bills
 Main tasks : Transfers, Documentary credit, Cheque, Bills, Guarantees
 Proficient in performing daily departmental maintenance tasks.
 Enhances staff accomplishments and competence by planning delivery of solutions, answering technical and procedural
questions for less experienced team members.
 Teaching improved processes, mentoring team members.
 Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching and
analysing sales options.
 Sells products by establishing contact and developing relationships with prospects, recommending solutions.
 Maintains relationships with clients by providing support, information, and guidance, researching and recommending
new opportunities, recommending profit and service improvements.
 Identifies product improvements or new products by remaining current on industry trends, market activities, and
competitors.
 Prepares reports by collecting, analysing, and summarizing information.
 Maintains quality service by establishing and enforcing organization standards.

2. Arab Bank L.L.C Jan.6.2012 to Jan.1.2014
Position: Customer Service Amman, Jordan
Business field: Banking Traning
 Apply critical thinking and problem – solving skills to customer.
 Work overtime as needed especially monthly invitation.
 Proficient in performing daily departmental maintenance tasks.
 Enhances staff accomplishments and competence by planning delivery of solutions, answering technical and procedural
questions for less experienced team members.
 Teaching improved processes, mentoring team members.
 Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching and a
 Sells products by establishing contact and developing relationships with prospects, recommending solutions.
 Maintains relationships with clients by providing support, information, and guidance, researching and recommending
new opportunities, recommending profit and service improvements.
 Identifies product improvements or new products by remaining current on industry trends, market activities, and
competitors.
 Prepares reports by collecting, analysing, and summarizing information.
 Maintains quality ervice by establishing and enforcing organization standards.
Talal Abu-Ghazaleh Oranization Aug.5.2012 till Mar.28.2014
Position: Team leader Amman Jordan
Business field: Accounting
 Great customers according to rehearsed company greeting speech, offer assistance and inform customers about the
new products arrival, and promotions.
 List Analysis
 Meet and exceed company sales quotas, answer store phones, take messages, or answer questions and look up
products information in computerized company catalogs, develop an understanding of the products trends and be able
to advise customers in a way that best benefits them.
 Attaching price tags to merchandise on the shop floor, keeping up to date with special promotions and putting up
displays.
 Completing all necessary paper work at the start and end of shift, maintaining staff attendance and punctuality r eports.
 Dealing politely with customers complaints and resolving them, keeping the store organized and maintaining an
uncluttered environment.
 Gaining a thorough understanding of every customer’s need in order to offer them the best solution, and maintaining
accurate records of customer’s contacts.
 Coordinating and supervising the day to day sales efforts of the team, leading, directing, motivating, and training the
sales team.
 Presiding over weekly staff meeting, provide training for the new juniors, addressing individual and group training
needs.
 Performing all the essential tasks under the instructions of the management, and assisting the management in
maximizing the store sales and profitability.
Watan arabi schools , high school Sep.21.2014 till Jul.1.2015
Position: HR Department Amman Jordan
Business field: student and employees recourse
 Working closely with small and medium sized businesses, and looking after the short term and long term funding
requirements of business clients and individual customers, and advising them on raising loans.
 Maintaining a professional image at all times, and ensuring the smooth running of basic banking transactions.
 Scheduling appointments with clients presenting products information, and promotions, advice and guidance on the
product selection.
 Opening new bank accounts for individuals or companies accounts, and advising companies on loans how it effectively
increases the profits and grows the business.
 Interaction with clients and fellow sales representatives on a daily basis, processing paperwork from sales, changes of
customer details and collecting contracts from them.
 Established trust in clients.
 Attending instructional sales conferences.

3. Joswe medical Sep.11.2010 till Jan.30.2012
Position: training Amman Jordan
Business field: Medical-Retail
 Provided sales support and customer service in the store, assisted manager in tracking and ordering inventory and
coordinating staff schedules, assisted customers in making design and color choices.
 Able to capture people's personality’s and transform their appearance into a more confident being.
 Proven ability to prioritize and handle multiple tasks in a challenging environment, excellent analytical, organizational
and communication skills.
 Responsible for greeting and assisting customers when they arrive in the store.
 Provided information and recommended appropriate product suggestions given customer circumstances.
 Effectively made suggestions to customers for additional items, and increasing personal and department sales.
 Met or exceeded sales goals on a regular basis.
 Assist Department Manager whenever needed, covering shifts for absent employees and during rush times.
 Responsible for meticulous record keeping, and database management of inventory.
 Help arranging marketing strategies to bring customers into the store.
 Kept department in perfect order, returning items to their proper place and designing displays for new or updated
products.
 Prepared department for upcoming sales, marking displays shelves and racks with appropriate signage.
 Handled customer complaints and employee disputes in the absence of department Manager.
EDUCATION
Bachelor Degree in finance and banking,
High School/ Amman
ADSL /Amman – Jordan
TOFEL – Bill Amman / Amman, Jordan
Management, Leadership, communication skills at INJAZ (Jordan)
TECHNICAL SKILLS
Proficient in the use of Operating systems (Windows/Mac/Linux)
MS-Office - (Word/Excel/PowerPoint/Outlook)
Photoshop and Impact, Date entry, Internet research
TRAINGING PROGRAMS
 Leadership development program
 Leadership framework
 Microsoft expert zone
 Customer service
PROMOTIONS
Reference available upon request