Linda Kemple is seeking a management position with experience in healthcare, medical education, and business operations management. She has over 30 years of experience in customer service, operations management, and business consulting. Her background includes managing departments, developing staff, creating policies and procedures, and implementing organizational changes. She is skilled in leadership, project management, problem-solving, and client relations.

1. LINDA M KEMPLE
352 N. Pennsylvania Avenue
Morrisville, PA 19067
Phone: 215-428-3583
Cell: 215-205-4728
E-Mail: valikee1@yahoo.com
Executive Profile
Seeking a position in Management A highly motivated business and
operations professional with an innovative approach to organizational
change and management. Proven supervisory experience with expertise in
the healthcare and medical education environments. Consulting experience
validates the ability to apply management knowledge across industries.
Creative problem solver with take charge initiative, utilizing team
building practices and open dialog. Ability to research, discover and
implement cost effective measures along with supporting sales and
marketing goals. Clear concise verbal communication skills and high
energy level and drive. Builds and retains high performance teams by
hiring, developing and motivating skilled professionals. Proven
Presentation, Communication and Cross-cultural team management skills.
Visionary Operations Executive with solid experience managing all levels
of multiple projects including budgeting and administration.
Skill Highlights
Small business development
Leadership/Project management
Leadership/communication skills
Business operations organization
Client account management
Self-motivated
Customer-oriented
New product delivery
Core Accomplishments
Operations Management:
Managed all Operational departments.
Handled all functions related to Operations Policies and Procedures
Staff Development:
Launched well-received program of professional development courses for
all staff.
Mentored and coached employees resulting in a 12% increase in
productivity.
Created and Implemented Operational Departments
Professional Experience:
June 2012 to Dec.31st 2014
Voip Networks Cherry Hill, New Jersey

2. Corporate Office and Facilities Manager
Corporate-Office-Manager.
*Plans and coordinates the work of subordinates, negotiates business
agreements / contracts and collaborates with the finance and accounting
departments. Plans and directs sales activities and oversees hiring
processes.
•Respond for emergency maintenance requests. Troubleshoot issues to
determine cause and solution.
•Assist with construction project management.
•Maintain records and prepare reports.
a natural problem-solver who feeds off of variety and is cool under
pressure.
*Spearheaded cross-functional initiative to achieve reorganization.
January 2004 to June 2012
The New You Institute Morrisville, PA
Business Consultant
Provide guidance, expertise, analysis, and corrective implementation to
companies on a variety of business areas to include: Leadership Training,
Customer Service/Sales Training, Management Assessment, Needs Analysis
Validation, Organizational Skills, Polices and Procedures, and Problem
Solving Skills. Provided direction for client's with respect to
new business through operational departments that supported direct
customer interaction.
Developed and wrote procedures for multi-departmental processes.
Implemented company standards and customer satisfactions standards.
Conducted needs analysis and validation for staffing and training.
January 2000 to January 2004
MediCom Worldwide Morrisville, PA
Operations Manager
Planned, directed, and managed the daily operations of a six million
dollar accredited Medical Education Company reporting directly to the
president.
Assisted the president with company objectives and initiatives.
Responsible for overseeing all human resource aspects across all levels
from hiring through termination.
Complete authority over facility management and product fulfillment.
Implemented corporate and new business protocol.
Negotiated all service contracts with vendors.
Oversaw customer service, facilities, reception, fulfillment and created
and implement company policies and procedures.
January 1997 to January 2000
LMK Consultant East Brunswick, NJ
Freelance Customer Service consultant
January 1992 to January 1997
Neostrata Company Princeton, NJ
Customer Service Manager

3. Managed a customer service department for a pharmaceutical/ cosmetic
company on the leading edge of Alpha Hydroxy Acid development.
Created and implemented three distinct areas of this department to
include: Professional Products, Telemarketing, and Consumer Products to
more efficiently meet the needs of our customer base.
Responsible for the direction and supervision of an outside consumer
fulfillment agency.
January 1982 to January 1992
Johnson & Johnson New Brunswick, NJ
Customer Account Manager
Johnson and Johnson Advanced Materials.
Manager for Johnson & Johnson Advanced Materials that focused on a
product line of non-woven materials.
Interfaced across all levels of management in coordination of
internal and external sales and customer service.
Education
Rutgers University New Brunswick, NJ
B.S Anthropology
Anthropology
Skills
ACD, Acid, administrative, Alpha, agency, contracts, client, Customer
Service, direction, edge, hiring, human resource, team leader, Leadership
Training, Materials, Needs Analysis, Organizational Skills, policies,
Problem Solving Skills, processes, procurement, reception, reporting,
sales, Sales Training, staffing, supervision, Telemarketing, telephone,
training programs, Validation
Visio, Excel, word, Proposals