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Professional Summary
Skills
Work History
Education
JAMES WARD
210 Roundtree Drive, Euless, Texas 76039 | (H) (972) 746-0489 | jamesleeward@gmail.com
Accomplished manager with extensive background in operational management, team building and goal
setting. Results-driven leader strong in optimizing performance, motivating employees, and developing
action plans.
Problem Solving
Detail-oriented
Business Analysis
Planning
Customer/Peer relations
Personnel development
04/2011 to CurrentOperations Manager
Bed Bath & Beyond
Delivered consistent low shrink results versus company's goals through strict operation guidelines and
performance management.
Delivered 2nd highest operational scorecard in the region with an annual mean of 5 points ahead of
company.
Planned and executed 2 store remodels in remote markets that finished on time and under budget
without interruption to store business.
Served as Interim Store Manager in Memphis to help transition region and mentor new managers.
03/2010 to 04/2011Store Manager
Party City
Increased location's EBITDA by 11% through establishing and maintaining rigid operation procedures as
well as a strong customer service environment to drive sales.
Successfully developed managers and associates into higher position of responsibility, which resulted
in a reduction of associate turnover by 24% and a more profitable wage mean.
01/2009 to 03/2010Store Manager
CVS Pharmacy
Developed and negotiated vendor relations to maximize margin and drive sales.
Cooperated with Registered Pharmacists to ensure patient services, inventory management and
prescription production logistics.
Delivered a 1.5% physical inventory shrink versus store goal of 2.4% via establishing and maintaining
operation procedures and guidelines.
Increased average transaction value by 8% and average margin per transaction by 21% for 2009 through
merchandising and creating a suggestive selling environment.
06/2000 to 12/2008General Manager
Linens-N-Things
Served as Interim Training Store Manager for multiple locations in remote markets in order to bring store
to standard, train new store manager and mentor thereafter.
Increased sales results from 2.9% in June to 13.9% by year's end in 2007.
Produced four 25%+ quarters from July 2007 to June 2008 which was the #1 comp store in the chain.
Developed a highly performing environment that achieved an operational audit score of 93% compared
to a company mean of 81%, which also delivered a consistent delivery of shrink goals.
Ranked in the top 90 stores in the 710-store chain and in the top 10 in the 104-store region.
Served on our Region 8 Leadership Council to help implement regional directives and mentor store
managers.
2007Bachelor of Arts: Pyschology
University of Texas - Richardson, TX
Graduated Cum Laude

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JAMES L WARD Resume 1 (1)

  • 1. Professional Summary Skills Work History Education JAMES WARD 210 Roundtree Drive, Euless, Texas 76039 | (H) (972) 746-0489 | jamesleeward@gmail.com Accomplished manager with extensive background in operational management, team building and goal setting. Results-driven leader strong in optimizing performance, motivating employees, and developing action plans. Problem Solving Detail-oriented Business Analysis Planning Customer/Peer relations Personnel development 04/2011 to CurrentOperations Manager Bed Bath & Beyond Delivered consistent low shrink results versus company's goals through strict operation guidelines and performance management. Delivered 2nd highest operational scorecard in the region with an annual mean of 5 points ahead of company. Planned and executed 2 store remodels in remote markets that finished on time and under budget without interruption to store business. Served as Interim Store Manager in Memphis to help transition region and mentor new managers. 03/2010 to 04/2011Store Manager Party City Increased location's EBITDA by 11% through establishing and maintaining rigid operation procedures as well as a strong customer service environment to drive sales. Successfully developed managers and associates into higher position of responsibility, which resulted in a reduction of associate turnover by 24% and a more profitable wage mean. 01/2009 to 03/2010Store Manager CVS Pharmacy Developed and negotiated vendor relations to maximize margin and drive sales. Cooperated with Registered Pharmacists to ensure patient services, inventory management and prescription production logistics. Delivered a 1.5% physical inventory shrink versus store goal of 2.4% via establishing and maintaining operation procedures and guidelines. Increased average transaction value by 8% and average margin per transaction by 21% for 2009 through merchandising and creating a suggestive selling environment. 06/2000 to 12/2008General Manager Linens-N-Things Served as Interim Training Store Manager for multiple locations in remote markets in order to bring store to standard, train new store manager and mentor thereafter. Increased sales results from 2.9% in June to 13.9% by year's end in 2007. Produced four 25%+ quarters from July 2007 to June 2008 which was the #1 comp store in the chain. Developed a highly performing environment that achieved an operational audit score of 93% compared to a company mean of 81%, which also delivered a consistent delivery of shrink goals. Ranked in the top 90 stores in the 710-store chain and in the top 10 in the 104-store region. Served on our Region 8 Leadership Council to help implement regional directives and mentor store managers.
  • 2. 2007Bachelor of Arts: Pyschology University of Texas - Richardson, TX Graduated Cum Laude