1. Melinda McKibben
email: pmmckibben@gmail.com
754 Lyndsey Drive
Brighton, Tennessee 38011
(901) 485-0384
SUMMARY
Innovative and strategic professional with excellent analytical, communication and problem solving skills to achieve cost
reductions and increase bottom line
QUALIFICATIONS
Background includes a solid record of success and accomplishments in the areas of inventory analysis, training,
client service/development, data management and problem solving. Have earned recognition from executive
management in business development, direct sales support, and administrative positions for consistently working
to enhance products, attract new business, and build long-term client relations.
Strengths and capabilities include:
· Applying a solid work ethic, dedication to the job, initiative, determination, and an ever-positive attitude to
consistently achieve and surpass established goals.
· Applying highly effective business communication, interpersonal, listening, and follow-up skills.
· Recognizing business opportunities and maximizing their potential.
· Using strong written communication and document design skills to increase product awareness and cultivate
client/distributor relations.
· Proficient in Microsoft Office Suite and BAAN Software.
PROFESSIONAL EXPERIENCE
TRUCKPRO, Memphis, TN…………………………………………………………………………...……..03/02 – Present
Inventory Replenishment Responsible for maintaining correct and adequate stock supplies for the stores at all times.
· Handled the generation of purchase and any special orders for all stores.
· Analyzed daily reports such as store stock bump request, stock out file, and daily reorganization file.
· Research lost sales, returns over $100, and vendor back orders.
· Work with vendors & DC’s to resolve freight issues.
· Provide training and support to customers and internal users.
· Work with multiple levels of management both internally and with customers.
Merchandising Coordinator/Assistant Product Manager Served as a subject matter expert in the areas of training,
product management, and merchandise coordination for all stores.
· Served as a technical expert on service/sales calls for all stores.
· Created and distributed training materials and setup training programs for multiple products in our inventory.
· Served as a direct contact for internal and external warranty issues.
· Assisted in the marketing of new product lines and the implementation of new marketing strategies.
· Worked with and provided data to Product Managers to ensure product lines are meeting projections.
· Assist in the training of new employees and vendors.
· Worked to ensure that government regulations are being properly followed.
· Constant communication with upper management regarding product success, industry changes and customer
experience.
Credit/Collections Specialist Managed the timely and efficient review of credit applications and collection duties for all
stores within the company.
· Collected and resolved past due balances and made collection calls on customer accounts.
· Reviewed credit applications and performed final determination on credit overrides for stores.
· Reconciled customer account issues.
· Strengthen ongoing relationships with customers through strong communications skills and tireless drive to succeed
beyond expected goals.
· Responsible for cross-selling new services through maintenance of extensive customer files.
RING CAN CORP., Memphis, TN……………………………………………………………………….…...09/88– 11/01
Customer Service Manager Responsible for managing the customer service team and ensuring superior customer service
was provided to customers at all times.
· Served as the Customer Service Dept. liaison for the development of the BAAN software.
· Worked with both the customer and sales team to ensure desired results were received by all parties.

2. · Assisted in creating specialty packaging requirements for new product line.
· Organized projects with multiple departments to achieve goals set by the company.
· Performed employee reviews and managed task to keep initiatives on track.
EDUCATION
University of Memphis, Memphis, TN……………………………………..................................................Graduated 1982
B.L.A. English Literature / Minor in History and Business Administration
BAAN Software Certification ……………………………………................................................................Received 2000